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SCB Global Ltd
OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.
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IB BOOST LTD
IB Boost's OCTANE suite of automation software allows design, development and implementation of Robotic Process/Desktop Automation (RPA / RDA) processes. Capabilities include centralised management, integration and reporting servers, connectors for files, web, applications and other data sources/destinations, and modules for Intelligent Automation and Cognitive Automation.
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Novoville Ltd
The Novoville e-Ticketing & Smart Mobility platform is an out-of-the box solution which allows local authorities to offer a single ticketing and journey planning application for all modes of transport. This improves customer experience, increases revenue, makes enforcement more efficient and positively impacts the quality of life in the locality.
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SCB Global Ltd
OPTO4Teams integrates with Microsoft Teams via direct routing /Operator Connect to provide a complete communications solution natively inside Microsoft Teams and hosted in Azure. Providing features such as calling, meetings, chat and data sharing, OPTO4Teams also offers advanced functionality including global calling, omni-channel contact centre and fraud protection.
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ICS.AI LTD
The SMART AI Ward Assistant revolutionises nursing efficiency by automating routine clerical tasks with a natural language interface. This innovative tool significantly reduces documentation errors and nurse frustration by saving over two hours per shift, allowing ward staff to focus more on patient care.
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ICS.AI LTD
Transform web interactions into engaging, efficient conversations with SMART Website / Chat. This AI-driven assistant offers instant, context-aware support, handles enquiries precisely, and can route complex issues to human agents via SMART LiveChat. Accessible in multiple languages and compliant with WCAG 2.1 AA, SMART Chat elevates user engagement and satisfaction.
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ICS.AI LTD
The SMART Student Services Copilot revolutionises the student experience using generative AI to streamline college life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving guidance efficiency and educational outcomes while achieving significant cost savings.
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ICS.AI LTD
The SMART Student Recruitment Copilot revolutionises engagement using generative AI to streamline the application process in further education. It offers a grounded, personalised, 24/7 support across multiple platforms, providing tailored recommendations and enabling institutions to effectively target and enrol ideal candidates through data-driven insights, reducing costs and improving retention.
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Horizon Contact is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon service. An add-on to the Horizon subscription, Contact includes call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, administrators, supervisors and agents level access; the complete Contact Centre
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MAS Networks Ltd T/A CareLineLive
CareLineLive eBrokerage, an easy to use, cloud-based software solution, streamlining care commissioning/brokerage processes, improving data collection allowing commissioners/brokers/care arrangers to take full control of the process from contracting->compliance->performance management. CareLineLive eBrokerage stores multiple purchaser details (commissioning bodies/adult social care clients/self-funded service users). Purchasers and providers are allocated to geographical regions/subzones.
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ICS.AI LTD
Enhance live chat with AI-driven support, seamlessly integrating human handover for complex queries. SMART Live Chat reduces agent load, speeds up resolutions, and improves satisfaction by intelligently managing interactions from AI to human, managed via by Microsoft Teams for seamless communication.
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IB BOOST LTD
IB Boost’s custom platform-as-a-service software suite gives the ability for organisations to develop internal, secure data applications bringing artificial intelligence to bespoke workflows. Internal services integrating AI and machine learning features can be used for internal applications and automating any legacy application or service in any technology environment.
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IB BOOST LTD
IB Boost’s OCTANE software suite offers a fully customisable, secure data integration, reporting and analytics platform that allows organisations to develop workflows, forms, data import/export, reports, business intelligence and dashboards in a consolidated web-based platform using data from any source and to any destination.
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Safehaus Group Ltd
LEIAA: Your Investigations Command Centre. A state-of-the-art, highly secure, SaaS platform that harnesses state-of-the-art AI and automation to enable organisations to manage and conduct every stage of ethics, compliance and regulatory investigations much more effectively by maximising efficiency with LEIAA’s game-changing features.
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VERSEONE GROUP LTD
VerseOne is a Microsoft preferred Independent Software Vendor (ISV) and AI Cloud Partner. We integrate with Active Directory for user permissions, Single Sign ON (SSO) logins via Open ID Connect (OIDC), staff directories and more. Our SharePoint, OneDrive, Outlook, M365, PowerBI and Teams integrations power collaboration.
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SKYFLO DIGITAL LTD
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCI2024GC14
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCI2024GC14
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14