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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow public sector organisations such as central and local government bodies, education, healthcare and social housing providers to improve customer service and operational efficiency by better managing processes and information.
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Ciptex
One Payment Cloud is a suite of card payment solutions for both voice and digital interactions which prevent card data from entering a client’s environment (including home workers). This removes the risk of card data breach and greatly reduces the cost of attaining and maintaining PCI compliance.
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AdviserPlus Business Solutions
The award-winning empower® transforms employee relations (ER), empowering managers to self-serve people matters and providing insightful analytics that enable data-driven decisions.
empower® delivers a positive ROI, improved productivity and risk mitigation.
empower® simplifies ER case management, freeing up HR to focus on strategies that create an agile, thriving business.
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IBM United Kingdom Ltd
A comprehensive solution for managing physical assets on a common platform in asset-intensive industries. It offers “built in” mobile access, out-of-the box mapping, crew management and analytical insight. Organisations can share and enforce best practices, inventory, resources and personnel. It helps manage many assets (plant, production, infrastructure, facilities, transportation communications).
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CloudSource Ltd
Microsoft Dynamics 365 Sales module underpins a digital selling & customer retention journey through data driven insights.
CloudSource tailor the Sales module for public sector organisations, to deliver digital citizen acquisition, on-boarding and insight processes.
CloudSource offer an end-to-end service, from design thinking workshop, prototyping, implementation and managed services.
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T-Pro
T-Pro Dictate is a hosted platform that delivers speech and ambient voice recognition, digital dictation/transcription technology to boost productivity, reduce costs and drive innovation. Implemented in over 40 NHS Trusts, T-Pro dictate drives efficiency across workflows, settings, devices, and apps for a seamless, consistent, and personalised voice experience
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Leidos Innovations UK Limited
Provision of innovative implementation and support services for the ServiceNow platform. Includes bespoke application development, platform implementations and customisations, maintenance and support. Proven design and implementation processes accelerate your digital.
Leidos is a member of the ServiceNow Specialist Tier and is a ServiceNow Reseller and Managed Service Provider.
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ICS.AI LTD
SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.
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Illuminet Solutions
JobR mitigates risk by continually monitoring, remediating and reporting on backup processes across multiple platforms and vendor environments. A single pane of glass, JobR standardizes diverse backup-related data, driving consistency, enhanced compliance, and automated remediation. The net result is simplified backup management, focused backup engineers and lower IT operational costs.
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ALEMBA LIMITED
Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.
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Arcus Global Limited
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHA2024GC14
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Netcall Technology Limited
Rent-IQ® is a software solution designed to analyse rent payment patterns.
It uses algorithms to study how people make payments, identify trends, and predict which tenants risk falling behind on payments.
This predictive information can help income collection staff take swift action to prevent payment issues.
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S3 Ltd
Dashlane Password Manager is always private and secure. Our zero-knowledge patented encryption means not even we can see your passwords and passkeys. Protect more than your passwords with intuitive credential management for your whole organisation. Set, forget, and trust Dashlane to secure your people and data against breaches.
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Equine Register Ltd
Provides secure access to an equine's ID passport information via Android or iOS device. Users including owners and keepers can view, display, and digitally share information recorded on the Central Equine Database via the Digital Passport/Smartcard. Other information including vaccinations, location and movements can also be shared.
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Epaccsys Limited
GS1 NHS systems provider Epaccsys an accredited GS1 partner have been supplying GS1 NHS compliant systems and GS1 NHS solutions for over 15 years with Epicor software. Alongside the Epaccsys GS1 NHS system sits a full suite of ERP modules including Financial, Distribution, Supply Chain Management and Project Management.
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Arcus Global Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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Boomerang I-Comms Ltd
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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Boomerang I-Comms Ltd
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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Tekwurx Limited
EV Reach is a SaaS or on-premises software used for remote support and IT process automation.
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Imperial Civil Enforcement Solutions
3sixty Notice Processing is Imperial Civil Enforcement Solutions powerful back-office software solution that offers automated, end-to-end notice processing with very little need for manual intervention. 3sixty and its public facing self-service portal, 3sixty Citizen will streamline the way you deliver your parking services and interact with customers.
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Insight
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCI2024GC14
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XMA Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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XMA Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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TRANSUNION INTERNATIONAL UK LIMITED
A TruValidate module that allows the verification of presented identities against mobile phone numbers delivered by the UK’s Mobile Network Operators (MNOs) and Virtual Mobile Network Operators (VMNOs). SIM swap and redirection alerts can be configured.
A One Time Passcode send and confirm can be delivered via the TruValidate API.
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Insight
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14
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Abavus.co.uk
Our Freedom of Information (FOI) module enables local authorities to process and manage all of their FOI, SAR, EIR, and Complaints submissions digitally. The module is designed with efficiency and automation in mind, with artificial intelligence (AI) built-in to enable rapid summaries and responses.
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ABM Intelligence Limited
ACOS offers a solution for capturing intelligence within the prison system. Using national forms for authorities, review, renewal and cancellation functions ensure legislative compliance in the intelligence gathering field. RIPA, IPA, GDPR, CCA, HRA compliant. Risk assessment tools identify potential for compromise. Covert capability links with other ACOS modules
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Reliance High-Tech Ltd
Reliance Protect body worn camera solutions enhance incident deterrence and generate powerful evidence with HD video and audio. Included are options around customer live stream viewing and back into our in-house 24/7/365 Alarm Receiving Centre. Cloud storage and full control, editing and sharing recordings via the VideoManager portal.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Insight
Salesforce's MuleSoft Anypoint Platform, a leading solution for API-led connectivity, creates an application network of apps, data, and devices, on-premise and in the cloud – empowering IT and business to create seamless digital experiences, products, and services with the #1 hybrid platform for integration, full lifecycle API managementand automation. SFDCMSI2024GC14