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Inform Communications Ltd
AI Virtual Assistants that support local/central government and public sector telephony channels. Human parity Natural Language Understanding and DTMF models enable citizens to self-serve 24/7. Seamless multi-lingual/deployment/continuity with chatbots, social-media and live chat channels. Full/partial Integration with client systems. We design, build, host and manage services or clients can self/manage.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SmartSurvey Limited
Our Customer Satisfaction Surveys provide organisations with critical insights into customer perceptions and experiences. This comprehensive tool collects extensive feedback, enabling organisations to analyse trends, identify satisfaction drivers, and implement strategic improvements. Designed to enhance customer loyalty and operational effectiveness, it is essential for maintaining competitive advantage.
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Advania
Advania have a proprietary fully hosted, fully managed, globally hosted, UC platform, HALO, that provides Teams Direct Routing and Operator Connect services. This Highly Available, Latency-Optimised infrastructure enables our customers to remain agile and deploy new services at speed whilst ensuring that all resilience, regulatory and compliance needs are met.
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BOOMERANG I-COMMS LTD
Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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SECURECLOUD+ LIMITED
Designed for the UK Public Sector, supporting OFFICIAL/OFFICIAL-SENSITIVE, data the managed environment architecture leverages public cloud technology such as AWS & Azure and/or on-premise UK sovereign infrastructure.
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BOOMERANG I-COMMS LTD
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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BOOMERANG I-COMMS LTD
Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Boomerang's Broadcast Bulk SMS Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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TeleWare Plc
ConnectPro is a fully integrated Microsoft Teams advanced call handling application, that allows users to create and manage call queues and call handlers within Teams. With real time statistics and integrations in to 3rd party systems such as CRM, and meaningful data insights with integration into PowerBI.
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Inform Communications Ltd
24/7 automated data collection with Engage's Telephony Voice and Survey Forms. This service features real-time multi-lingual speech-to-text conversion, seamless system integration, and strict DPA/GDPR compliance. Customisable, secure, and accessible 24/7, it's designed to enhance self-service via the telephone. Comprehensive analytics provide instant feedback and reporting.
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SmartSurvey Limited
Specifically tailored for the NHS, these surveys gather essential feedback from healthcare professionals (NHS Staff) to improve working conditions, identify stressors, and enhance overall employee well-being, contributing to better patient care.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Boomalert Ltd
Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations.
ISO-27001, Cyber Essentials, and Cyber Essentials Plus.
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SOFTCAT PLC
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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MMG Mobile Marketing Group
Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider
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Boomalert Ltd
Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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GCI NETWORK SOLUTIONS LIMITED
Nasstar Talk is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers. Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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ATOS IT SERVICES UK LIMITED
The Atos Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.
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WN CORPORATE SERVICES TRADING LIMITED
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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GCI NETWORK SOLUTIONS LIMITED
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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OMILIA NATURAL LANGUAGE SOLUTIONS LTD
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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Verint Systems Inc.
Verint Intelligent Virtual Assistant (IVA) delivers human-emulated, conversational AI that powers personalised, secure and intelligent interactions across any channel to improve CX, boost revenue and lower costs. It transforms CX by answering complex questions, executing solutions, delivering the right outcomes, and continuously improving.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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BOOMERANG I-COMMS LTD
Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.