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Fusion Business Solutions (UK) Limited
BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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INPLOI LIMITED
inploi's AI chatbot/ conversational UI product. Deploy chatbots on your website to capture application data, to answer FAQs, to schedule meetings and interviews, to conduct surveys and more: combining the power of AI with human intuition to automate repetitive tasks.
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CLOUDSOURCE LTD
Dynamics 365 Customer Service has several components that work together to provide an end-to-end case management solution for public sector entities that helps identify cases and routes each case to the most appropriate agent. It empowers agents to resolve issues quickly using generative AI and automation.
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JADU CREATIVE LIMITED
A low-code, web-based platform for digital service delivery. Incorporating web content management, real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.
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Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14
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SAP UK Ltd
SAP Enterprise Service Management provides your service agents with collaboration tools, a knowledge base, and connections to back end systems to quickly address customer, supplier and employee issues.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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EBO.AI (UK) LTD
EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation.
It is based on three digital pillars:
- Automated waiting list validation
- Two-way conversation-based Patient Initiated Follow-ups (PIFU).
- Smart rebooking of cancelled slots
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JAAM AUTOMATION LTD
DRUID Conversational AI is a technology that helps people communicate with systems in much the same way as they would converse with other individuals. Conversational technology can simulate human interactions, taking on tasks and activities ranging from responding to simple requests for information to handling more complex customer journeys.
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SOFTCAT PLC
Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.
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Charterhouse Voice & Data
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.
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SOFTCAT PLC
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Fusion Business Solutions (UK) Limited
BMC Helix Helix Portfolio Management contains Idea Management, Portfolio Management, Demand Management and Agile Project Management for all Helix ITSM Users. Note customers must have purchased BMC Helix ITSM and BMC Helix Platform. Fusion GBS is an Elite Partner of BMC.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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Arcus Global Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Freshworks Inc.
Modern SaaS based IT Service Management and Enterprise Service Management (ESM). Affordable, configurable, ITIL4 aligned, IT Service Desk and ESM software solution. Featuring intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Merkle UK One Ltd
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
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8x8 UK Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Service improvement and automation are central features of Pega.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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AGILISYS LIMITED
Cura is a tool that helps citizens navigate adult-social-care services whilst supporting local councils to manage inbound requests. Cura helps signpost citizens to useful resources and information, empowering them to self-help as well as optimise social care resources by streamlining triaging to the most appropriate services within the council.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.