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AGILISYS LIMITED
Cura is a tool that helps citizens navigate adult-social-care services whilst supporting local councils to manage inbound requests. Cura helps signpost citizens to useful resources and information, empowering them to self-help as well as optimise social care resources by streamlining triaging to the most appropriate services within the council.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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BRITANNIC TECHNOLOGIES LIMITED
Bizvu Messaging allows clients to bring together webchat, chatbot, social channels and messaging platforms (both Public comments and Direct Messaging) into a single hub, giving agents the opportunity to respond across channels without needing multiple interfaces. The platform can also provide targeted routing into any contact centre or CRM system.
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VE3 GLOBAL LTD
VE3's Customer Engagement Solution, formerly known as Dynamics CRM, encompasses Sales, Marketing, Customer Service, Field Service, and Project Service Automation (PSA).
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8X8 UK LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14
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EQUINE REGISTER LIMITED
An interoperable and integrated API service that allows organisations to digitally exchange data with each other, communicate with and provide animal (equine, livestock, companion animals) and location specific instructions to operators in the event of a bio- security issue or disease threat. Also supports quarantine controls.
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Dentsu UK Limited
Merkle provides CDP implementation and management services. These services are often taken up alongside our fully managed service offering, which allows clients to outsource the production of omnichannel marketing campaigns. We are agnostic on partners and have experience with Adobe, Salesforce, Bloomreach, Braze, TreasureData, Tealium, and others.
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SABIO LTD
Amazon Connect is a mature, enterprise contact centre solution, providing an excellent customer omni-channel experience. It is a tightly coupled capability alongside Salesforce and Salesforce Service Cloud and has more than 10 billion interactions per year. It has been deployed at scale for many organisations, including in the public sector.
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INFOPAD LTD
InfoPad’s Dynamics 365 CRM for Charities and Non-Profits is designed to enhance the efficiency and effectiveness of non-profit organisations. This CRM solution supports the unique needs of the sector, such as donor management, fundraising campaigns, volunteer coordination, and event planning, ensuring that these organisations can focus more on their mission.
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Dentsu UK Limited
Google Analytics 360 is a hosted, SaaS web analytics platform used for measurement of websites and marketing channels.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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MRI SOFTWARE LIMITED
Online and off-line mobile working solution, enabling housing management and repairs teams to operate at any location. Removing the duplication of work on return to the workplace, key features are made available to work in areas of low or no data connection. Enabling effective delivery of key services.
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ARCUS GLOBAL LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14
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SUREVINE LIMITED
Kanzi is an instant messaging service which is designed and built with security at the forefront, without compromising on ease of use or support. Kanzi delivers instant messaging at scale for mission-critical communication, enforcing your information sharing rules whilst enabling effective collaboration within and beyond your organisation.
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JADU CREATIVE LIMITED
Jadu, a platform for self-service and the 'Digital Layer' for organisations, provides web publishing, CRM, case management, payments, forms, and MyAccount. It serves licence holders via subscriptions, including per-user cost models for Jadu Connect and Jadu Digital Platform Lite, or individual platform modules such as Jadu Forms or Content only.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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EBO.AI (UK) LTD
Powered by Conversational AI, EBO’s portal enables two-way patient engagement, providing 24/7 access to automated appointment management, assessments and more. Fully EPR-interoperable and available via the NHS App, EBO prioritises inclusivity by supporting multi-lingual conversation, voice capability and reading age detection. The result? Increased efficiency, access and workforce capacity.
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ENTSERV UK LIMITED
ServiceNow offers a portfolio of cloud-based applications that automate and manage enterprises. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM, Helpdesk, Service Desk, Self-Service Portal.
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CINOS LIMITED
Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.
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Business Systems (UK) Ltd
Calabrio ONE Workforce Management (WFM) provides resource planning optimisation through advanced forecasting, scheduling and real time management tools for the contact centre and back office teams. It streamlines operations and improves employee productivity and engagement.
With 30 years WFM experience, we offer full consultancy, project management, implementation and support services.
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BRITANNIC TECHNOLOGIES LIMITED
Mitel provide a UC platform with flexible migration abilities, tools to offer customers excellent service and that streamlines the deployment model with speed, efficiency and simplicity. These are all valuable assets that ensure business viability and competitive advantage.
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HOME CONNECTIONS LETTINGS LIMITED
Non-profit company providing bespoke social housing (needs) SaaS including Accessible Housing Registers, Choice Based Lettings (CBL), Homelessness Prevention and Case Management, Direct Lettings, Mutual Exchange, Temporary Accommodation, Move-on via Homefinder UK, Domestic Abuse survivor relocation, Section 5 Referrals, E-Learning, smartphone apps. Built-in workflow, e-communications, CRM, fraud detection and document management.
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ENCIRCLE SOLUTIONS LIMITED
WordPress is a powerful content management system (CMS) offering an enhanced user experience with modernised UI. WordPress 6.x has improved multilingual support. Better performance and scalability means WordPress has never been so fast. Increased security features mean WordPress has never been so secure. WordPress has accessibility enhancements improving inclusivity.
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Novoville Ltd
The Novoville Volunteer & Befriending System (VBS) is an extendable end-to-end solution that allows councils, health and voluntary organisations to manage demand and resources across multiple services (internally & externally) in times of need, from a single dashboard and volunteer app.
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ARCUS GLOBAL LIMITED
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCA2024GC14
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CLOUDSOURCE LTD
The CloudSource One Stop Shop platform for Digital Public Services is built on best-in class Microsoft Cloud Technology (Dynamics 365, Power Platform and Azure Services) that acts as a Citizens’ primary contact point for accessing multiple Public Services and information.
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ITS COMPUTING LIMITED
ITS offers a complete range of vendor agnostic solutions and professional services, tailored for the delivery of both Microsoft Online Portals and bespoke portal developments. These services are designed to assist organisations interact with citizens, maximise business benefit and Return on Investment via the introduction of self service solutions.
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8X8 UK LIMITED
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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Granicus-Firmstep Limited
Simpleview provides destination marketing solutions including business listings, website design/development, Content Management System, digital marketing, CRM, booking, reporting, insights and analytics, SEO, consulting, and training to optimise marketing strategies.
These services empower destination and place marketing organisations to support the tourism economy by attracting visitors, investment, conferences, and events.