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MaxContact
MaxContact’s powerful contact centre platform offers scalability and flexibility to fit your organisation’s needs. Whether it’s outbound dialling or omnichannel, our solution brings together customer interactions into one seamless platform. Improve customer experience, increase efficiency, and drive continuous improvement with full visibility of your team’s performance – wherever they’re working.
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
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YUDU Sentinel
Sentinel Spaces is a new major Incident management platform that allows Spaces to be prepared for specific threats, ready for activation. Crisis teams at multi-site locations can run local incidents with central oversight.
Tools include, mass notification, secure chat, conferencing, document distribution, task management, decision and audit logs.
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Cinos
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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Ciptex
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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Phonio UK Ltd (Telio)
Phonio is a PIN Phone telephony solution especially developed for use in the prison environment. Phonio enables secure telephony, allowing inmates greater private contact with permitted recipients. All calling activity is controllable through an advanced intuitive call management platform which includes security monitoring and account administration. Safe and easy!
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Ctalk Limited
OnCallRota is designed for help/support desks, IT departments, and engineers where you require staff to cover an on-call rota. This can be difficult to manage and result in lost calls. With OnCallRota you can set up rotas for individual departments via the OnCallRota web portal.
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Call Handling Services
The Virtual Call Centre is a Contact Centre as a Service (CCaaS) solution for managing inbound and outbound contacts from servcie users across multiple channels - Voice, SMS, Web Chat, Email and Social Media.
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Virgin Media Business
Unified Recording is a secure, scalable and hosted recording service that can help you meet regulatory requirements, reduce costs and optimise workflows.
Buyers can record, review and audit calls&texts from your O2 mobile devices and collaboration tools, whether that’s Teams, Zoom or Webex. All from our easy to use portal.
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Glemnet Ltd
A complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely. Microsoft 365 brings together productivity, security, and OS/device solutions into a single, comprehensive offering.
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GAMMA NETWORK SOLUTIONS LIMITED
Operator Connect is an enhanced Microsoft Teams Direct Routing solution. It adds Gamma's voice telephony call plans to the standard MS Teams offering, replacing Microsoft Calling Plans or on-premise equipment. This Unified Communications (UCaaS) service is managed directly from Teams Tenant Admin Centre. Integrated direct peering between Gamma and Microsoft.
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VOIXTEL
We are an experienced cloud telecoms provide offering bespoke solutions tailored to meet your needs. We offer virtual telephone numbers that are not tied to physical hardware with intelligent functionality which enables callers to contact organisations in the most efficient way, providing targeted solutions for niche applications.
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Network 2 Supplies Ltd
Data destruction and disposal/recycling of legacy equipment is central to managing a system migration to Cloud. N2S offer onsite data destruction for hardware. Certificates listing hard drive serial numbers as proof of destruction are provided. All resultant waste will be disposed of in-line with the WEEE regulations.
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OMNIA SMART TECHNOLOGIES LIMITED
Our Fleet operations and execution management software is designed to streamline local authority service delivery, encompassing waste collection, road sweeper operations, housing, and highways management. Integrating advanced telematics, vehicle CCTV, route optimisation, asset management, and paperless workflow systems, our software enhances job management and operational efficiency.
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FORFUSION LTD
Perfect your client relationships, accelerate decision-making and improve productivity with cloud-based remote working initiatives. Busy users have a permanent sense of urgency, making automated experiences and quicker response times vital for improved customer engagement and competitive advantage. We help you perfect relationships through smart analysis tools and continuous service improvement.
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Leicestershire Health Informatics Service
On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms
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GLOBAL 4 COMMUNICATIONS LIMITED
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SVL Business Solutions Ltd
Adepsi is a legacy data solution that imports and stores audio and meta-data from various different voice recording platforms, providing replay functionality on a simplified, supportable platform running on a highly resilient AWS infrastructure. Once imported, the source legacy platform can be decommissioned and all data is safe and searchable.
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GCI NETWORK SOLUTIONS LIMITED
Operator Connect as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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GAMMA NETWORK SOLUTIONS LIMITED
Identify and prioritise vulnerabilities based on risk to your business. Managed in the cloud.
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PCI Pal
PCI Pal® Agent-assisted phone-based payments, utilises DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. Allowing merchants complete flexibility to enable their customers to click to pay or speak to pay.
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ICS.AI LTD
Enhance live chat with AI-driven support, seamlessly integrating human handover for complex queries. SMART Live Chat reduces agent load, speeds up resolutions, and improves satisfaction by intelligently managing interactions from AI to human, managed via by Microsoft Teams for seamless communication.
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ALERT CASCADE LIMITED
Alert Cascade sends multi-channel alerts in seconds, with rapid, real-time feedback via live reports. Optional modules include information hotlines, automated workflows, document storage, and on call alerting. Communicate quickly, track outcomes, and recover from incidents faster, by closing the communication loop with Alert Cascade.
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INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Bulb Tech Group
Voca is a certified Microsoft Teams Contact Center built in Azure with ready-to-use conversational AI. With a lightweight design, Voca gives you the trusted reliability of Teams Phone, the speed to make drag-and-drop changes, and flexibility of only paying for what you need. Voca easily scales to every Teams user
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Cyberlab
Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.