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GCI Network Solutions Ltd
Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
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GCI Network Solutions Ltd
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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GCI Network Solutions Ltd
Webex Cloud Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. Accessible from any device, with centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up to date so you can focus on your business.
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GCI Network Solutions Ltd
Myriad Intelligent Inbound Call Routing by Nasstar delivers a flexible and rich caller experience by applying intelligent logic to non-geographic and local presence numbers. The logic is created using a rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. Historical stats and real-time dashboarding are available.
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GCI Network Solutions Ltd
Nasstar Talk is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers. Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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GCI Network Solutions Ltd
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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GCI Network Solutions Ltd
Operator Connect as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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GCI Network Solutions Ltd
Alcatel Rainbow HUB UC is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers.
Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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GCI Network Solutions Ltd
Cisco Webex Suite bundles calling, meetings, messaging, webinars, video messaging, polling, whiteboarding and events into a single platform. It simplifies collaboration with features like noise cancellation, closed captioning, real-time translations, AI features and 24/7 availability, aiming to boost productivity and improve the hybrid work experience.
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GCI Network Solutions Ltd
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.