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3 results found containing rol solutions in Lot 2: Cloud software in the category Customer relationship management (CRM)
ROL SOLUTIONS LTD
GovMetric CaseTracker manages complaints, correspondence and information requests for public sector organisations. It handles the full complaints lifecycle, from intake through to resolution, in line with LGSCO and Housing Ombudsman requirements. Case types include Corporate complaints, Adult and Children's Social Care complaints, FOI, SAR, Councillor Enquiries, and more.
Around 100 public service providers trust GovMetric CX to capture customer feedback and customer satisfaction across every touchpoint. Analyse tenant sentiment using intelligent text analytics. Understand the tenant experience with real time dashboards and online reports. Get actionable insights and make evidence-based decisions that improve tenant outcomes and reduce costs.
Around 100 public service providers trust GovMetric CX to capture customer feedback and customer satisfaction across every touchpoint. Analyse customer sentiment using intelligent text analytics. Understand the customer experience with real time dashboards and online reports. Get actionable insights and make evidence-based decisions that improve citizen outcomes and reduce costs.