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THIS IS GAIN LTD
The Focus Group Research and Facilitation Service helps organisations explore user attitudes, needs and experiences to inform service design. It combines structured group discussions, qualitative analysis and GDS-aligned research methods to generate actionable insights. This supports evidence-based decision-making, inclusion and alignment with DDaT and Government Digital Standards.
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THIS IS GAIN LTD
Many people think visually. User journey maps articulate our knowledge and understanding about a service or journey (e.g. applying for a passport) in one place, mapping not only the steps, but the opportunities and pain points. They often build on research, create buy-in, and provide a foundation for roadmaps.
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THIS IS GAIN LTD
The Persona Development and User Profiling Service analyses user research data to create evidence-based personas representing real service users. Combining qualitative/quantitative methods, including interviews, workshops, surveys, analytics and contextual research, it develops empathy-based and behavioural personas using GDS-aligned frameworks. This supports user-centred design, accessibility and alignment with DDaT and GDS.
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CAMBRIDGE MANAGEMENT CONSULTING LIMITED
Benefit from our years of experience focussing on the importance of Stakeholder Engagement/Management. Discover how vital this is for successful project delivery, and the success you gain from properly engaged people. Gain success with our benefits driven methodology for all stakeholders in your cloud-based project.
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THIS IS GAIN LTD
Having worked with 50+ public sector clients, we are experts in delivering Beta services, through private and public phases and successfully passing GDS assessments. Through user engagement and continuous iteration of research, accessibility testing and agile delivery we develop and build through Beta to successful, user-centred Live accredited services.
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THIS IS GAIN LTD
We develop and implement A/B testing and optimisation strategies to improve digital service performance. Combining Agile delivery, analytics and user research aligned with DDaT and GDS standards, this approach ensures evidence-based decisions, measurable impact and improved accessibility, supporting continuous enhancement of user-centred public-sector services.
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THIS IS GAIN LTD
We help public-sector teams understand and apply GDS principles to deliver user-centred digital services. Combining practical training, structured learning and real project experience aligned with Agile and DDaT frameworks, this approach supports compliance with the GDS Service Standard and builds internal capability for sustainable digital transformation.
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THIS IS GAIN LTD
The Customer Journey Mapping and Optimisation Service helps organisations understand and improve end-to-end user interactions across services and channels. It combines qualitative research, process analysis and data-driven insight within GDS-aligned frameworks. This supports evidence-based optimisation, improved accessibility, and alignment with DDaT and Government Digital Standards.
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THIS IS GAIN LTD
We help organisations measure and understand the effectiveness of digital activity through return on investment (ROI) and attribution analysis. Combining data modelling, analytics and evidence-based evaluation within GDS and DDaT frameworks, this approach enables accurate performance measurement, improved resource allocation and informed decision-making across digital services and campaigns.
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THIS IS GAIN LTD
We facilitate strategic workshops that help teams align objectives, priorities and delivery plans. Combining Agile methods, user research and evidence-based facilitation techniques within DDaT and GDS frameworks, this approach supports clear decision-making, collaboration and alignment with Government Digital Standards to achieve measurable organisational outcomes.
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THIS IS GAIN LTD
We design and deliver search-driven creative content that responds to real user queries and behaviours. We combine keyword and intent research, content design and analytics evidence. Our approach draws on GDS content principles, WCAG accessibility guidance and DDaT expectations to ensure clear, findable and user-centred content.
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PA CONSULTING SERVICES LIMITED
Mapping employee experience paints the picture of the current ‘as is’, and future ‘to be’ state, focusing on pain points and opportunities for improvement. This drives better employee experiences for today and future by developing a change roadmap (quick wins, medium, long term) across people, processes, technology, and policies.
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Reversec
Application Security Assurance is designed to assess digital applications against “known” vulnerability types (such as those recorded in the OWASP Top 10) to identify exploitable vulnerabilities which could be leveraged by a malicious actor. This level of assessment goes beyond signature-based scanning activities providing increased assurance and resilience to attack.
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TRUSTMARQUE SOLUTIONS LIMITED
Acutest helps to create an automated approach based on a simple framework, not a tool. The framework uses open source and low-cost tools to minimise cost and maximise ROI.
Our flexible approach is aligned to our use of Agile and Behavioural Driven Development test scripting approaches
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CAMBRIDGE MANAGEMENT CONSULTING LIMITED
Benefit from our years of experience focussing on ensuring your team is aligned regarding direction in this cloud-focussed world. Benefit from consensus on the project outcomes. Benefit from a structured approach to discovery of key documents and information relating to the agreed scope and through workshops define objectives.
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TRUSTMARQUE SOLUTIONS LIMITED
Continuous integration testing requires that the build and test process be largely automated. Acutest's CI/CD approach is based on our experience, best practices and aligned to our principles and practice. Using codeless test automation tools where possible, we reduce script maintenance and help with more rapid script development and execution.
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ATOS IT SERVICES UK LIMITED
Atos' M365 Maturity Assessment uses a proprietary business and user-focussed framework to rapidly evaluate current levels of deployment, utilisation, effectiveness and adoption of Microsoft 365 services. This assessment can be used against an individual organisations M365 tenant or government shared tenants such as N365 (NHS).
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WIPRO IT SERVICES UK SOCIETAS
Service entails devising a representation of business from varieties of perspectives like strategy, value, capability that facilitates alignment of technology landscape with business goals&objectives. With strong focus on strategic intent and business capability at its core,the service allows business&IT to use common vocabulary and drives establishment of optimal IT portfolio.
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CAMBRIDGE MANAGEMENT CONSULTING LIMITED
Benefit from our years of experience in the dynamic landscape of the cloud-based business world. Supporting you to crucially have a well defined cloud-based tech-savvy organisational strategy, that aligns with your business objectives. Benefit from a roadmap for achieving goals, navigating change and ensuring both growth and sustainability.
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LEONARDO UK LTD
Security Monitoring is fundamentally a risk management activity. In order to deliver the intended benefits, the monitoring must be tailored to the solution, rather than applied generically. This service assesses the specific risks to a corporate or operational network and defines the monitoring solution required to manage associated risks appropriately.
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TRUSTMARQUE SOLUTIONS LIMITED
Acutest’s DevOps Testing Service is a principles-based quality assurance offering that delivers continuous, automated feedback across every stage of the DevOps lifecycle, enabling faster, more reliable delivery through practices such as agile planning, continuous testing, monitoring, and infrastructure as code.
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THIS IS GAIN LTD
Content audits and reviews evaluate the quality of content against user and organisational needs. We’ll deep dive into your website or service to find out what’s working and what isn’t. You’ll understand the quality of your content and plan how to improve it.
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THIS IS GAIN LTD
Using a background in delivering GDS Agile projects/programmes successfully in the Live Phase, we integrate with yourselves implementing Agile delivery frameworks (Scrum, Kanban and Lean) to manage and track workflows. Our Agile delivery leaders take accountability for your projects, provide coaching and mentorship to your practitioners.
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PROJECT ONE CONSULTING LIMITED
Management Consultancy Assurance services provide a key service to ensure that complex change and transformation stays on track, delivering the required business outcomes. The higher the level of delivery risk, or criticality of the outcome, the more important it is to use this service.
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KPMG LLP
This assessor service measures work effectiveness using industrial engineering techniques to identify method, utilisation, or effort improvements. A database of work is built in the cloud with the reasons for work frustration quantified, sized and recommendations that unlock improvement identified.
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THIS IS GAIN LTD
Our workshop service leverages research and user-centred design principles to facilitate collaborative sessions to identify user needs, generate innovative solutions, and craft actionable strategies. Tailored to each client's specific goals, our workshops foster an environment of creativity and inclusivity, ensuring stakeholders and users contribute to developing effective and user-focused outcomes.
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THIS IS GAIN LTD
Researching user behaviour involves more than talking to a representative audience sample. Usability testing gathers rich qualitative and quantitative insights through setting tasks and observing behaviour, often highlighting the difference between what people say and do. It can provide a benchmark on existing solutions. Often includes those with access needs.
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THIS IS GAIN LTD
We work with organisations to map their DDaT capabilities and deliver high quality, multi-disciplinary teams to allow them to create high-impact services and solutions. Building strategic plans that deliver user, organisational and technology needs through Discovery, Alpha, Beta and Live phases.
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THIS IS GAIN LTD
An expert review involves a UX expert reviewing a product/ service against UX best-practice heuristics. Often done in conjunction with other research methods; however, it can work as a standalone activity. Issues are identified and prioritised based things like number of users affected, impact on task success and business cost.
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MOZAIC-SERVICES LTD
This is a Digital Product and Service Delivery (DPSD) enabler. Transformation to a product-based operating model is a significant undertaking, requiring a change in operating model and processes to focus on customer outcomes. This service draws on Mozaic’s deep experience, proven models and playbooks to accelerate and de-risk your change.