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USER VISION LTD.
Practical training to create and remediate accessible documents using Word, PowerPoint, Excel and PDFs. Learn how people with different disabilities use assistive technologies to navigate documents, and to apply structure, reading order, images/multimedia, tables, forms, validation and clear language. Establish templates and workflows that ensure accessibility is built in consistently.
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USER VISION LTD.
Top Tasks survey is a quantitative research method used to identify and prioritise what users most need to do. Evidence-based insights shape information architecture, navigation, and content. Using Task Performance Indicators (TPIs), we measure and optimise user experience, improve task completion, ensure accessibility and align with the GDS Service Standard.
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USER VISION LTD.
Inclusive content design to make information clear, findable and usable. We write, structure and test content with diverse users, aligning to plain English, accessibility and GOV.UK style guidance across channels and formats. This supports clearer decisions, better governance and faster progress.
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USER VISION LTD.
Online surveys collect vital user insights on needs, behaviours, and preferences through structured questionnaires. They enable scalable, cost-effective data gathering to improve service optimisation, policy-making, and public engagement. Surveys capture demographics, pain points, and goals, supporting data-driven decisions aligned with the public sector standards.
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USER VISION LTD.
Accessibility audits for AI driven interfaces—including chatbots, copilots, multimodal and voice UIs—against WCAG 2.2 AA and relevant platform guidance. We provide actionable remediation, evidence packs and retesting support to ensure government AI tools remain accessible, compliant and inclusive for all users.
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USER VISION LTD.
Usability testing for cloud-based digital services. Remote or in-person testing across desktop, tablet, and mobile, we recruit representative participants, prepare and moderate tasks, gather feedback, and analyse behaviour to generate evidence-based insights into user behaviour preferences. Our approach identifies UX issues, informs user-centred design, benchmarks performance, and delivers actionable recommendations.
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USER VISION LTD.
Beta to build and iterate a working service. Start in private beta to learn with real users, then scale to public beta when confident. Prepare integration and transition from legacy and gather data to refine and meet the Service Standard.
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USER VISION LTD.
Targeted focus groups to explore perceptions, language and concepts. We recruit representative participants, facilitate inclusive discussions and synthesise insights to inform messaging, content and service direction across segments. This supports clearer decisions, better governance and faster progress.
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USER VISION LTD.
Optimise your organisation’s accessibility maturity with our comprehensive Assessment which benchmarks your processes against the ISO 30071-1 standard for accessibility governance. Providing a clear roadmap for improvements and integrating accessibility considerations into your 'business as usual' processes, it includes both client-facing initiatives and internal practices for employees.
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USER VISION LTD.
Our User Journey Mapping service visualises and analyses end-to-end user experiences across digital and non-digital touchpoints. Using practical user research, we map tasks, behaviours, emotions, and pain points to reveal opportunities to provide better user experiences, prioritise improvements, support stakeholder alignment, enhance satisfaction, and ensure GDS-compliant, accessible public sector services.
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USER VISION LTD.
A rapid, cost-effective UX audit of digital services and products to identify and prioritise issues in navigation, layout, language, task flow, content and interactions. Clear recommendations and examples to improve effectiveness, efficiency and satisfaction. Supports iterative development, Agile sprints, improved task success and user satisfaction.
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USER VISION LTD.
We review against the Service Standard, identify gaps, build evidence, run mock panels — upskilling teams and reducing while increasing pass likelihood at Alpha, Beta, and Live.
This evidence-based approach uncovers insights, reveals pain points, and informs inclusive, user-centred design, helping organisations understand service usage beyond traditional usability testing.
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USER VISION LTD.
Human‑centred evaluation of AI features against ISO 9241‑210, combining heuristic reviews, user research and usability testing to ensure usable, trustworthy and compliant AI experiences. Delivers clear findings, prioritised risks and remediation guidance to integrate AI seamlessly across citizen and staff journeys.
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USER VISION LTD.
Training for content designers and authors to create inclusive content: structure and headings, descriptive links, alt text, colour and typography, tables and multimedia. Build repeatable workflows, checklists and QA to embed accessibility across publishing and CMS processes.
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USER VISION LTD.
We provide bespoke and comprehensive training and mentoring in usability, UX and service design. This includes UX Strategy, interaction design, rapid prototyping, digital accessibility, user research, information architecture, and usability testing, We also provide the user experience training and certification exam awarded through the UX Qualification Board.
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USER VISION LTD.
Create accessibility personas and scenarios to represent diverse access needs. We synthesise research into practical artefacts that guide design, content and testing decisions across teams and phases. This supports clearer decisions, better governance and faster progress.
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USER VISION LTD.
We deliver user-centred design (UCD) services aligned to GDS principles, user research, journey mapping, prototyping, and usability testing. From discovery to optimisation, our qualified and experienced UX team creates innovative, intuitive, accessible digital services that meet user needs and business goals through responsive design, wireframes, personas, and end-to-end service design.
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USER VISION LTD.
Our range of practical training courses embed accessibility best practice and knowledge into your organisation. Accessibility experts deliver customised onsite or remote training, providing a rounded, in-depth grounding in accessibility knowledge and practical skills that your teams can immediately implement to GDS and WCAG standards.
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USER VISION LTD.
Review against competitors and peers to benchmark services, journeys and propositions. We scan the market, assess usability, accessibility and content patterns, and synthesise a clear picture of feature parity, differentiation and risks with practical, prioritised actions, evidence and artefacts your teams can use immediately.
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USER VISION LTD.
Information Architecture (IA) service delivers intuitive, user-centred digital structures for public sector products. We design information hierarchies, taxonomies, metadata, content models, and sitemaps, informed by user research, card sorting, and tree testing, improving usability, wayfinding, accessibility, content management, scalability, and overall user experience, aligned with business objectives.
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USER VISION LTD.
Structured user interviews to understand behaviours, motivations and pain points. We recruit representative participants, run ethical consent, capture recordings and notes, and synthesise themes that inform journeys, content, policy and prioritisation across channels and services.
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USER VISION LTD.
Automated accessibility testing and monitoring using Accessibility Cloud to identify and track accessibility issues across digital services. The service provides continuous scanning, issue management and reporting to support accessibility improvement, reduce the risk of regressions and help organisations evidence ongoing conformance with accessibility standards.
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USER VISION LTD.
Alpha to test different solutions rapidly using prototypes. We focus on riskiest assumptions, accessibility, integration and service scope, gathering evidence to select an approach and define the minimum viable product for beta.
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USER VISION LTD.
Create personas representing service users, capturing their needs, goals, capacities, motivations and behaviours. Personas define target audience segments and key user traits, guiding product and marketing strategies, features and design elements, and service aims, content, functionality and design. They support shared understanding, user-centred design, service optimisation, and deliver user-driven outcomes.
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USER VISION LTD.
Facilitated co‑design workshops bringing users and stakeholders together to explore needs, generate ideas and prototype solutions. Sessions are structured, inclusive and outcome‑focused with clear artefacts and actions for delivery. This supports clearer decisions, better governance and faster progress.
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USER VISION LTD.
UX Benchmarking service evaluates your organisation’s digital services against competitors and industry leaders. We define relevant metrics, create a baseline, and monitor progress over time or as a snapshot. Using quantitative and qualitative data, we measure task success, gather user feedback, and deliver actionable recommendations to improve usability and experience.
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USER VISION LTD.
Structured workshops to align stakeholders on goals, user needs and priorities. We facilitate collaborative sessions to generate ideas, resolve issues and agree actions, producing clear outputs that guide delivery and governance.Artefacts and follow‑ups ensure actions are owned and progress is tracked.
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USER VISION LTD.
Discovery to understand the problem, users and constraints before committing to build. We investigate user needs, policy, technology and operations to define scope, options and value, producing evidence to decide whether to proceed to alpha.
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USER VISION LTD.
We work with you to develop your User Experience (UX) and service design strategy. We identify how UX and service design can improve your organisational service delivery. Through workshops, research and analysis we set clear goals, identify required resources, assess your UX maturity and develop a clear customer experience vision.
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USER VISION LTD.
Our experts deliver expert accessibility audits to WCAG 2.2 AA, applying automated and manual testing, assistive technologies across alpha, beta and live. Detailed, actionable reports prioritise barriers, provide code-level solutions, and support your team to achieve compliance, inclusion, and improved user experience across digital to meet PSBAR and other regulations.