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USER VISION LTD.
Design‑focused training to spot and prevent accessibility barriers early. Learn colour and contrast, layouts and sizing, interaction styles, prototype reviews, annotations and workflow checks. Integrate manual and automated assessments and design‑system practices to embed accessibility.
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USER VISION LTD.
Our two focus group studios and usability testing lab in central Edinburgh are easily reached by foot or public transport. Flexible, modern, and comfortable, they feature the latest recording and observation technology, technical support, secure connectivity and catering, supporting in-person or hybrid sessions ideal for behavioural, usability and opinion research.
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USER VISION LTD.
Design of clear, safe and user centred content and interaction patterns for AI assistants—including chat, voice and embedded copilots. We create conversation flows, guardrails, guidance messages, refusal patterns and accessible prompts to reduce hallucinations, improve understanding and support consistent public sector service quality.
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USER VISION LTD.
We provide diary study services, a longitudinal ethnographic research method capturing real-time, in-context user behaviours, interactions, activities, and experiences across multiple channels. This evidence-based approach uncovers insights, reveals pain points, and informs inclusive, user-centred design, helping organisations understand service usage beyond traditional usability testing.
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USER VISION LTD.
A flexible, on‑demand managed service providing continuous UX and service design support. We deliver user research, experience evaluation, design iteration, accessibility insight, workshops, and expert consultancy to help teams plan, improve and optimise digital services. This supports evidence‑based decisions and ensures services remain user‑centred, inclusive and effective throughout delivery.
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USER VISION LTD.
Support for procurement teams evaluating AI tools and ICT systems against European accessibility requirements EN 301 549. We provide accessible requirements sets, supplier Q\&A, scoring guidance and evidence review to ensure compliant, inclusive and risk-aware procurement of AI platforms and internal digital tools.
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USER VISION LTD.
Define a realistic vision and roadmap for user‑centred products and services. We co‑create with leaders, staff and users; map services, systems and experiences; validate direction with prototypes; and prioritise a deliverable portfolio that aligns policy, operations and technology.
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USER VISION LTD.
We deliver user-centred design (UCD) services aligned to GDS principles, user research, journey mapping, prototyping, and usability testing. From discovery to optimisation, our qualified and experienced UX team creates innovative, intuitive, accessible digital services that meet user needs and business goals through responsive design, wireframes, personas, and end-to-end service design.
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USER VISION LTD.
Specialised usability testing involving people with diverse disabilities to evaluate the usability and accessibility of your products & services. In moderated sessions, participants perform tasks using assistive technologies to reveal accessibility barriers. Our experts facilitate sessions and report with recommendations to improve accessibility and inclusivity.
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USER VISION LTD.
Creation or update of accessibility statements compliant with public‑sector regulations. We audit representative pages, document known issues and timelines, and provide a clear, user‑friendly statement with routes to request alternatives and report problems.
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USER VISION LTD.
A rapid, structured discovery to define user needs, measurable outcomes, risks and hypotheses for AI-enabled services. From our research we produce service maps, risk frames and prioritised backlogs so teams can safely explore, evaluate and iterate AI capabilities with clear value, guardrails and strategic alignment.
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USER VISION LTD.
Inclusive service design that re‑maps end‑to‑end journeys, systems and operations to meet user needs across channels. We create service blueprints, join up touchpoints and embed accessibility and inclusivity from research through delivery, aligned to service standards.
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USER VISION LTD.
Create tailored accessibility guidance for roles and processes. We produce practical, role‑based recommendations and internal documentation that integrates with your resources to standardise accessible delivery.
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USER VISION LTD.
Developer‑focused training to build accessible web experiences. Cover semantic HTML, keyboard support and focus order, ARIA, forms and validation, media alternatives, responsive behaviours and testing — embedding accessibility across components, frameworks and pipelines to meet WCAG and GOV.UK Service Standard.
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USER VISION LTD.
Agile usability testing embedded in sprints to evaluate prototypes and live services. Moderated sessions identify comprehension and interaction issues, generating practical ideas to improve journeys and content quickly and iteratively.
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USER VISION LTD.
Create actionable service blueprints linking user journeys with backstage processes, roles and systems. We surface hand‑offs, constraints and failure demand, define measures and accountability, and prioritise changes that improve accessibility, operational performance and experience across channels.