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9 results found containing Dataquest in Lot 2b: Software as a Service (SaaS)
DATAQUEST GROUP LIMITED
Microsoft-certified Operator Connect delivering enterprise PSTN calling within Teams across 20+ countries. Simplified provisioning via Teams Admin Centre, flexible calling plans, and 99.999% uptime SLA. Unlike most Operator Connect providers, 8x8 also offers Microsoft-certified Contact Centre solutions, enabling unified communications from a single vendor.
The 8x8 Platform for CX brings unified communications and contact centre services together on a single cloud platform. It supports consistent, context-rich interactions across voice and digital channels, improves collaboration between teams and reduces operational complexity. A single security framework and 99.999% uptime SLA provide assurance for critical public services.
8x8 CPaaS enables businesses to integrate real-time communications into applications and workflows using flexible APIs or turnkey solutions like 8x8 Connect. Supporting SMS, messaging, voice, video, and authentication, it delivers secure, reliable, carrier-grade communications without the complexity of managing telecom infrastructure.
8x8 offers a single platform for Unified Comms and Contact Centre, end-to-end interaction visibility, resilient UK data residency and scalable shared-services capability. Open APIs and deep Microsoft integration connect tools and teams for better collaboration. Embedded AI, workforce optimisation and real-time reporting, make services more accessible and operations more efficient.
8x8 Real-time agent assistance provides contextual guidance within the 8x8 Agent Workspace, helping staff resolve enquiries faster and more consistently. It automates routine tasks, reduces training overhead and supports secure reuse of existing systems. Built-in reporting enables performance insight, helping organisations manage demand efficiently without increasing staffing levels.
A Direct Routing as a Service solution delivering enterprise-grade PSTN calling natively within Microsoft Teams. With global reach in 50+ countries, advanced UCaaS features, flexible calling plans, and a 99.999% uptime SLA. No PowerShell, SBCs, or specialized IT expertise required.
8x8 Workforce Management provides integrated forecasting, scheduling and adherence tools within the 8x8 Contact Centre. It replaces manual spreadsheets with real-time insight, helping public service organisations plan staffing more accurately, respond to changing demand and meet service levels using existing resources, without adding operational complexity.
8x8 unifies Contact Centre and Unified Communications to optimise productivity through omnichannel routing, AI, self-service and Microsoft Teams integration. WFM tools, queue management, live dashboards, and alerts empower supervisors, while comprehensive analytics, UK data residency, government security standards and a resilient architecture strengthen compliance and service performance across departments.
8x8 Intelligent Customer Assistant is a conversational AI solution that enables public service organisations to create self-service experiences across voice and digital channels. It supports accessible, multilingual self-service, reduces pressure on contact centres and improves first-contact resolution while retaining seamless escalation to agents when required.