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Axiell ALM Ltd
Axiell Discovery Platform is a powerful, multifaceted discovery platform for library and other patrons to interact with library services in branch or on the go. Axiell Discovery Platform is also an effective engagement tool, helping library staff keep patrons informed of news and events using its content management system.
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Brightwire
Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.
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TRANSUNION INTERNATIONAL UK LIMITED
Reduce manual data gathering and help deliver a better consumer experience. TransUnion’s Open Banking Platform makes it easier to onboard consumers in the digital age. This end-to-end product developed entirely in-house enables consumers to share financial data through a secure, seamless screen flow — hosted in a safe, agile environment.
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Business Systems (UK) Ltd
Changed to: Calabrio's Quality Management Solution from Business Systems allows you to understand the complete agent and customer experience and provide targeted coaching, no matter where your employees are working – all while helping ensure compliance and improving overall contact centre performance.
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MY WELLBEING INDEX LTD
KAYA is an Employee Wellbeing Management System (EWMS) that acts as a wellbeing catalyst; it stimulate wellbeing activity and improves wellbeing outputs for employers and wellbeing/employee benefit solution providers. KAYA measures the wellbeing pulse of employees and a business on a quarterly basis, linking employers, employees and wellbeing/benefit solutions
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Softcat Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2022GC13
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SmartSurvey Limited
SmartSurvey is a UK-based online survey tool which can be used to create and collect data through smart online Forms. SmartSurvey allows you to distribute mobile friendly surveys via SMS (text messages), which you can fully customise.
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Urban Intelligence
PlaceMaker is an award-winning platform for creating digital local plans. It enables users to undertake comprehensive appraisals of land for its development potential including suitability, achievability and availability in-line with national and local policy using geospatial analysis. Available modules include site identification and assessments, interactive maps, public consultation and more.
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Boomerang I-Comms Ltd
Messaging software delivering compliant 1-way and 2-way email to SMS and voice messaging. Ability to send secure, intelligent 2-way SMS and voice messages from any email client or application. Replies delivered into originator's email inbox. Secure email to SMS solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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IBM United Kingdom Ltd
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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ENTERPRISE RPA LIMITED
EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.
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Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Leicestershire Health Informatics Service
The Mobile App provides information for patients, carers and professionals. The Mobile App can be taken as an off the shelf product or re-skinned using your content and be published to Google Play, AppleStore and others. Using text, video/audio content, this is a great way to educate and empower patients.
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JifJaff Robotic process automation (RPA) Artificial intelligence (AI) Software consultancy
JifJaff RPA and Artificial Intelligent Data Ingestion hosted service deployed within UK Cloud. The RPA service will provide clients a fully hosted, compliant Robotic Process Automation (RPA) solution capability and/or AI Data Ingestion capability to extract, validate and digitise high volumes of inbound documents & movement of business critical data.
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Orlo
Orlo is the UK's number one social media management platform and the only one designed for the public and third sectors. Hundreds of organisations, including 3/4 of UK constabularies, 30% of local councils and many housing associations, rely on Orlo to connect with the communities they serve, via digital channels.
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HSO Enterprise Solutions Limited
Microsoft Dynamics 365 Field Service helps technicians increase first-time fix rates. Dynamics 365 Field Service provides the tools to deliver onsite services to customers and manage their mobile workforce. With tools that create work orders, schedule, and dispatch technicians, execute work orders, asset management and servicing and inventory.
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Rainmaker Solutions
Indr is a Software as a Service (SaaS) offering that implements a proven methodology for accelerating and standardising Digital Transformation around human-centered design principles. This approach automates manual work, provides a single pane of glass around tools and visibility, provides a way to evaluate business centric decision making and implementation.
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FOUNDEVER GB LIMITED
Sitel UK Limited unified agent desktop software (Innso) is a truly omnichannel customer service platform that exists to simplify the use of technology in customer relationship management. Our software is built by operations for operations allowing optimised customer experience. This approach improves users’ abilities to deliver on CX.
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Connect Assist Limited
A robust quick start package for Oracle Service Cloud Software (CRM) designed specifically for Local Government. This customer management platform (CRM) enables end-to-end digital self-service across a range of service areas. It is a comprehensive platform for omni-channel contact management implemented in a rapid, low risk package.
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Mydex Data Services Community Interest Company
The Web Application Generator enables non-technical people to capture service requirements and journeys, map the different actors and data involved into a storyboard and from there generate web applications that delivery dramatically improved user journeys that meet all UK Government service design manual guidelines and Digital First Service Standards.
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ICS.AI LTD
Brings together our SMART AI chatbot assistants / products; Website, Live Chat and Phone. Optional modules include any two of Email, Social, Meet or Outbound. Build a single contact centre solution that works together to promote user self-service and reduce agent demand, using pre-trained human parity AI language models.
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Rhubarb Business Services Limited
RHU Cloud is a UK-based multi-language/channel survey engagement platform. Surveys include online, phone, email, SMS/text message, paper, and tablet. Sentiment analysis functionality and real-time data. Everyone has a voice.
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Panacea Applications Limited
End-to-end management of clients' projects, evaluate performance and improve services. Improves productivity by creating transparency and automating admin tasks. Combines project management with productive tools for estimating, scheduling, performance monitoring and resource management. Used by public sector to secure efficiencies and savings while delivering high-quality service, focused on strategic priorities.
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ROL Solutions Ltd
Around 100 public service providers trust GovMetric CX to capture customer feedback and customer satisfaction across every touchpoint. Analyse customer sentiment using intelligent text analytics. Understand the customer experience with real time dashboards and online reports. Get actionable insights and make evidence-based decisions that improve citizen outcomes and reduce costs.
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Kick ICT
Make the sales journey as smooth as possible. Manage your sales leads and opportunities more efficiently with access to new levels of insight on customer behaviour. Super charge customer acquisition and empower your business development team like never before, combining Office 365, Outlook and LinkedIn to build customer engagement.
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WR LOGIC LIMITED
WR Logic offers a comprehensive Microsoft Power Automate implementation service, delivering extensive expertise and engagement for the design, implementation, and adoption of Power Automate, an integral component of the MS Power Platform. Our services encompass discovery, strategic planning, configuration, integration, deployment, adept change management, comprehensive training, and steadfast support services.
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Bytes Software Services
With the Customer Engagement Applications device SLs multiple users can access Dynamics 365 applications through a shared device login. The use rights are equal to that of the Dynamics 365 user SL, except that access Dynamics 365 is limited to only the licensed device.
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Silverbear
The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution / platform of choice.
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Arcspeed Digital Solutions Ltd
Our KPI Portal is a flexible Cloud based platform which can be tailored to meet the needs of organisations requiring a “single version of the truth” regarding key performance measures across the organisation, particularly where key business functions are outsourced to third party contractors and service providers.