-
EBO
An EBO AI-powered Virtual Assistant for signposting, offering end user support and self-management. This will be another way to engage with service users that are not in crisis to support them with quick and easy way to access mental health support, 24 x 7.
-
S&P Global Market Intelligence LLC
Supplier Risk Indicator spans multiple risk dimensions for vendors and translates these complex factors into a single risk indicator on a 100-point scale that can be compared against a benchmark or with peers, explored in detailed reports, and used to make informed decisions about which counterparties to do business with.
-
INTUITY COMMUNICATIONS LIMITED
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
-
INSIGHT DIRECT (UK) LTD
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHI2024GC14
-
GCI Network Solutions Ltd
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.
-
Agilisys Ltd
GuildIQ provides white label solutions empowering essential workflows within support, qualifications and assessments. These solutions are aimed at transforming support and content delivery through tools configured to support subjective assessment evaluation, conversational chatbots and workflow management using AI virtual assistants.
-
Digital Space Cloud Services Limited
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
-
SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHS2024GC14
-
NG Bailey IT Services Limited
NG Bailey offers Unified and Contact Centre Communications with SIP services.
Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.
Working with world leading providers such as, Gamma, Ring Central and Mitel.
Our Services can be integrated with Microsoft, Amazon or Google Platforms
-
Fusion Business Solutions (UK) Limited
BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity).
Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.
-
Charterhouse Voice & Data
8x8 XCaaS delivers UCaaS and CCaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
-
EBO
EBO eReferrals is an innovative solution that integrates seamlessly with EBO’s healthcare suite and the EPR, enabling patients and hospitals to effectively manage self-referrals and 3rd party referrals.
For patients, the product offers a convenient and user-friendly interface that guides them through self-referrals and bookings.
-
8x8 UK Limited
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
-
INSIGHT DIRECT (UK) LTD
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHI2024GC14
-
INSIGHT DIRECT (UK) LTD
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14
-
SOFTCAT PLC
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHS2024GC14
-
Redwood Technologies Ltd
Redwood Technologies provides an Omni-Channel Cloud Contact Centre solution, known as storm®. storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.
-
Charterhouse Voice & Data
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
-
Netpremacy Limited
Zendesk Suite is designed with agents in mind, putting multiple channels and relevant context all in one place. It’s a unified agent workspace, helping your team provide a faster, more personal experience to your customers. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
-
NG Bailey IT Services Limited
NG Bailey offers a Contact Centre Communications service
Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.
Working with world leading providers such as, Gamma, Ring Central and Mitel.
Our Services can be integrated with Microsoft, Amazon or Google Platforms
-
CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
-
DELAWARE DIGITAL LLP
Delaware specialise in the design, implementation, and support of Microsoft Dynamics 365 Customer Service. Leveraging the power of Dynamics 365, organisations can effectively manage case loads, automatically route case to agents, utilise GenAI powered responses to reduce time and cost to serve and deliver higher quality service to citizens.
-
ICS.AI LTD
Introducing the SMART: AI Omnichannel Contact Centre solution, a unified platform that integrates SMART: AI-driven services including Website, Live Chat, Phone, and Email. This comprehensive solution leverages pre-trained human parity AI language models to enhance user self-service, significantly reduces agent demand across all communication channels and delivers ROI <6 months.
-
BRIGHT CONSULTING SERVICES LIMITED
ServiceNow helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Bright Consulting is Elite ServiceNow Sales, Service and Technology partner, providing solutions across the full suite of ServiceNow products. The certified team advise on all ServiceNow platform needs.
-
Legalytics Ltd
Legalytics designs customer journeys, conversation dialog, user experience and knowledge base for a cloud based chatbot that will fulfil the use cases for Legal industry / Law firms.
-
GLOBAL 4 COMMUNICATIONS LIMITED
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Global 4- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
-
SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
-
BAYTREE SOLUTIONS LTD
Helping organisations achieve a single source of data through integration, removing the need to maintain multiple data sets. Providing reporting solutions to support corporate KPI's, Ombudsman and Regulatory outcomes including the Consumer Standards and Awaabs Law.
Helping organisations to better understand their properties, tenants and accounts to support proactive services
-
Charterhouse Voice & Data
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
-
HGS UK
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.