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723 results found in Lot 2: Cloud software in the category Virtual agents
Cinos
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Account Servicing / Service Management are central use-cases of Pega.
EMBER TECHNOLOGY LTD
A platform for public engagement and behaviour change, Feel Good Hub delivers topical, uplifting health and wellbeing experiences for communities of people that want to take more ownership of their own wellbeing. Hugely successful in the private sector and now available for workplaces and communities in the public sector.