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IaaS

IaaS Compute (0)

Options under IaaS Compute (0)

Virtualised x86 (0)

Options under Virtualised x86 (0)

General purpose (0)

Compute optimised (0)

Memory optimised (0)

Accelerated (0)

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GPUs (0)

APUs (0)

Bare metal (0)

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Bare metal (0)

Container and serverless engine compute (0)

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Container and serverless engine compute (0)

Arm-based instances (0)

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Arm-based instances (0)

Other non-x86 instances (0)

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Other non-x86 instances (0)

IaaS Storage (0)

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Object or Bucket (0)

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Object or Bucket (0)

Block (0)

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Block (0)

File (0)

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File (0)

Quantum Infrastructure (0)

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Any Quantum Infrastructure (0)

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Any Quantum Infrastructure (0)

PaaS

Analytics and Business Intelligence (0)

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Business Intelligence (0)

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Business Intelligence (0)

Advanced Predictive Analytics (0)

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Advanced Predictive Analytics (0)

Location and Geospatial data management and analytics (0)

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Location and Geospatial data management and analytics (0)

AI Platforms (0)

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AI life cycle (0)

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AI life cycle (0)

AI software services (0)

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AI software services (0)

Search and knowledge discovery (0)

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Search and knowledge discovery (0)

Data Management (0)

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Database management systems (0)

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Database management systems (0)

Databases (0)

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Databases (0)

Database administration and development (0)

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Database administration and development (0)

Data integration and intelligence (0)

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Data integration and intelligence (0)

Integration and Orchestration (2)

Options under Integration and Orchestration (2)

Business to business middleware (0)

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Business to business middleware (0)

Integration software (2)

Options under Integration software (2)

Integration software (2)

Event stream processing (1)

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Event stream processing (1)

Application Development (0)

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Development languages, environments, and tools (0)

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Development languages, environments, and tools (0)

Software construction components (0)

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Software construction components (0)

Business rules management (0)

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Business rules management (0)

Modelling and architecture (0)

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Modelling and architecture (0)

Software Quality and Life Cycle (0)

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Automated software quality (0)

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Automated software quality (0)

Software change, configuration, and process management (0)

Options under Software change, configuration, and process management (0)

Software change, configuration, and process management (0)

Application Platforms (0)

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Deployment-centric application platforms (0)

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Deployment-centric application platforms (0)

Model-driven application platforms (0)

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Model-driven application platforms (0)

Robotic process automation (0)

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Robotic process automation (0)

Systems Infrastructure Software

System and service management (1)

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IT operations management (1)

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IT operations management (1)

IT automation and configuration management (1)

Options under IT automation and configuration management (1)

Workload management (1)

Datacentre system and application control (1)

IT service management (1)

Options under IT service management (1)

IT service management (1)

Cloud Financial Management (0)

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Cloud Financial Management (FinOps) (0)

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Cloud Financial Management (FinOps) (0)

Cloud Financial Management (GreenOps) (0)

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Cloud Financial Management (GreenOps) (0)

Network (0)

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Network infrastructure software (0)

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Network application delivery (0)

Software-defined networking (SDN) (0)

Network management (0)

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Network performance management (NPM) (0)

Network operations management (NOM) (0)

Security (0)

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Cloud native application protection platform (0)

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Cloud native application protection platform (0)

Identity and access management (0)

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Access (0)

Privilege (0)

Endpoint security (0)

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Endpoint security (0)

Network security (0)

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Trusted network access and protection (0)

Active application security (0)

Security analytics (0)

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Security analytics (0)

Data security (0)

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Information protection (0)

Digital trust (0)

Governance, risk and compliance (0)

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Governance, risk and compliance (0)

Storage (1)

Options under Storage (1)

Data replication and protection (0)

Options under Data replication and protection (0)

Data Protection Software (0)

Backup and Recovery Reporting Software (0)

Storage Replication Software (0)

Host or Hypervisor-Based Replication Software (0)

Systems and Data Migration Software (0)

Fabric and Appliance-Based Replication Software (0)

Array-Based Replication Software (0)

Replication Management Software (0)

Archiving (1)

Options under Archiving (1)

Email Archiving Software (1)

File and Other Archiving Software (0)

Storage infrastructure and device management (0)

Options under Storage infrastructure and device management (0)

Storage Resource Management and Heterogeneous SAN Management Software (0)

Storage Device Management Software (0)

Virtualization and Federation Software (0)

Host-Based File Systems and Volume Management Software (0)

Storage Access and Path Management Software (0)

Automated Storage Tiering Software (0)

Storage Acceleration Software (0)

Other Storage Management and Infrastructure Software (0)

Software defined storage controller (0)

Options under Software defined storage controller (0)

Block-Based Software-Defined Storage Controller Software (0)

File-Based Software-Defined Storage Controller Software (0)

Object-Based Software-Defined Storage Controller Software (0)

Hyperconverged Software–Defined Storage Controller Software (0)

Endpoint management (0)

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Output management (0)

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Device Management (0)

Print Management (0)

Enterprise Output Management (0)

Client endpoint management (0)

Options under Client endpoint management (0)

Unified Endpoint Management (0)

IoT Device Management Software (0)

PC Life-Cycle Management (0)

Physical and virtual computing (0)

Options under Physical and virtual computing (0)

Operating system environments (0)

Options under Operating system environments (0)

Core Operating Systems (0)

Client Operating Systems (0)

Embedded/Industrial Operating Systems (0)

Software defined compute (0)

Options under Software defined compute (0)

Virtual Machine Software (0)

Container Infrastructure Software (0)

Cloud System Software (0)

Virtual client computing (0)

Options under Virtual client computing (0)

Virtual client computing (0)

Other computing and storage software (0)

Options under Other computing and storage software (0)

Remote Desktop Control Software (0)

Container Data and Infrastructure Management Software (0)

Application Development and Deployment

Integration and orchestration (1)

Options under Integration and orchestration (1)

Business to business middleware (0)

Options under Business to business middleware (0)

B2B Gateway Middleware (0)

B2B Collaboration Networks and B2B Managed Services (0)

Managed File Transfer (0)

Integration software (1)

Options under Integration software (1)

API Management Software (0)

API Gateway Software (0)

Integration Platforms (1)

Connectivity Adapters and Plug-In Software (0)

Event stream processing (0)

Options under Event stream processing (0)

Messaging Middleware (0)

Stream Processing Software (0)

Functions Software (0)

IoT Application Platforms (0)

Process Mining and Insights Software (0)

Application platforms (3)

Options under Application platforms (3)

Deployment centric application platforms (0)

Options under Deployment centric application platforms (0)

Application Server Software Platforms (0)

Cloud Deployment-Centric Application Platforms (0)

Transaction Processing Monitors (0)

Model driven application platforms (3)

Options under Model driven application platforms (3)

Model driven application platforms (3)

Robotic process automation (1)

Options under Robotic process automation (1)

Robotic process automation (1)

Analytics and business intelligence (4)

Options under Analytics and business intelligence (4)

Business Intelligence (4)

Options under Business Intelligence (4)

Business Intelligence (4)

Advanced and predictive analytics (4)

Options under Advanced and predictive analytics (4)

Advanced and predictive analytics (4)

Location and geospatial data management and analytics (3)

Options under Location and geospatial data management and analytics (3)

Location and geospatial data management and analytics (3)

AI platforms (33)

Options under AI platforms (33)

AI life cycle (9)

Options under AI life cycle (9)

Data Labeling Software (8)

AI Build Software (6)

MLOps and Foundation Model Ops Software (5)

Trustworthy AI Software (9)

AI software services (33)

Options under AI software services (33)

Conversational AI Software Services (31)

Computer Vision AI Software Services (1)

Generative AI Software Services (29)

Document AI Software Services (8)

Anomaly Detection AI Software Services (10)

Personalize AI Software Services (26)

Forecast AI Software Services (7)

Search and knowledge discovery (28)

Options under Search and knowledge discovery (28)

Search and knowledge discovery (28)

Data management (1)

Options under Data management (1)

Database management systems (1)

Options under Database management systems (1)

Relational Database Management Systems (0)

Low-Code Database Management Systems (1)

Navigational Database Management Systems (0)

Fixed Record Database Management Systems (0)

Object-Oriented Database Management Systems (0)

Multivalue Database Management Systems (0)

Non-Schematic Database Management Systems (0)

Document-Oriented Database Systems (1)

Key-Accessible Database Systems (0)

Graph Database Management Systems (0)

In-Memory Shared Data Managers (0)

Data Lake Management Systems (0)

Database administration and development (0)

Options under Database administration and development (0)

Database Administration (0)

Database Replication (0)

Data Modelling (0)

Database Development and Optimization (0)

Data integration and intelligence (1)

Options under Data integration and intelligence (1)

Data Ingestion and Transformation Software (1)

Dynamic Data Movement Software (0)

Data Quality Software (1)

Data Access Infrastructure Software (0)

Composite Data Framework Software (0)

Master Data Intelligence Software (0)

Metadata Management Software (1)

Data Archiving and Information LifD-Cycle Management (0)

Application development (1)

Options under Application development (1)

Development languages, environments and tools (0)

Options under Development languages, environments and tools (0)

Development languages, environments and tools (0)

Software construction components (0)

Options under Software construction components (0)

Software construction components (0)

Business rules management (1)

Options under Business rules management (1)

Business rules management (1)

Modelling and architecture (1)

Options under Modelling and architecture (1)

Object Modelling Tools (0)

Business Process Modelling Tools (1)

Enterprise Architecture Tools (1)

Software quality and life cycle (1)

Options under Software quality and life cycle (1)

Automated software quality (1)

Options under Automated software quality (1)

Automated software quality (1)

Software change, configuration and process management (1)

Options under Software change, configuration and process management (1)

Software change, configuration and process management (1)

Applications

Collaborative (9)

Options under Collaborative (9)

Conferencing and virtual event (4)

Options under Conferencing and virtual event (4)

Web Conferencing Applications (4)

Virtual Event Applications (3)

Email (2)

Options under Email (2)

Email (2)

Enterprise community (5)

Options under Enterprise community (5)

Enterprise community (5)

Team collaboration (8)

Options under Team collaboration (8)

Team collaboration (8)

Content workflow and management (12)

Options under Content workflow and management (12)

Content services (4)

Options under Content services (4)

Enterprise Content Management Applications (2)

Content Sharing and Collaboration Applications (3)

Capture (1)

Options under Capture (1)

Capture (1)

Document (2)

Options under Document (2)

Document (2)

Persuasive content management (4)

Options under Persuasive content management (4)

Website Software (2)

Digital Asset Management Applications (0)

Product Content Management Applications (0)

Content Marketing Applications (2)

Video Platforms (0)

Digital Adoption Platform (1)

Media Services (0)

Options under Media Services (0)

Media Services (0)

Creative (0)

Options under Creative (0)

Creative (0)

eDiscovery and forensics (8)

Options under eDiscovery and forensics (8)

eDiscovery and forensics (8)

Enterprise portals and digital workspaces (4)

Options under Enterprise portals and digital workspaces (4)

Multi-Audience Portals (3)

Integrated Employee Workspaces (2)

Enterprise resource management (1)

Options under Enterprise resource management (1)

Financial (0)

Options under Financial (0)

Financial and Accounting Applications (0)

Accounts Payable Applications (0)

Accounts Receivable Applications (0)

Treasury and Risk Management Applications (0)

Travel and Expense Management Applications (0)

Corporate Tax Management Applications (0)

Human capital management (0)

Options under Human capital management (0)

Core Human Resources Applications (0)

Talent Management Applications (0)

Payroll management (0)

Options under Payroll management (0)

Payroll management (0)

Procurement (0)

Options under Procurement (0)

Procurement (0)

Order management and orchestration (0)

Options under Order management and orchestration (0)

Order management and orchestration (0)

Enterprise performance management (1)

Options under Enterprise performance management (1)

Enterprise performance management (1)

Project and portfolio management (1)

Options under Project and portfolio management (1)

Project and portfolio management (1)

Asset life-cycle management (0)

Options under Asset life-cycle management (0)

Asset life-cycle management (0)

Supply chain management (0)

Options under Supply chain management (0)

Logistics and transportation management (0)

Options under Logistics and transportation management (0)

Logistics and transportation management (0)

Supply chain planning (0)

Options under Supply chain planning (0)

Supply chain planning (0)

Warehousing and inventory management (0)

Options under Warehousing and inventory management (0)

Warehousing and inventory management (0)

Production and operations (6)

Options under Production and operations (6)

Production and grid management (0)

Options under Production and grid management (0)

Production and grid management (0)

Service industry and public sector operations (6)

Options under Service industry and public sector operations (6)

Healthcare (5)

Education (3)

Public Order and Safety (2)

Police (2)

Defence (2)

Social Security Administration (1)

Adult Social Care (4)

Children's Social Care (4)

Other (2)

Other operations (2)

Options under Other operations (2)

Other operations (2)

Engineering (1)

Options under Engineering (1)

Computer-Aided Design Applications (0)

Options under Computer-Aided Design Applications (0)

Computer-Aided Design Applications (0)

Computer-Aided Engineering Applications (0)

Options under Computer-Aided Engineering Applications (0)

Computer-Aided Engineering Applications (0)

Computer-Aided Manufacturing Applications (0)

Options under Computer-Aided Manufacturing Applications (0)

Computer-Aided Manufacturing Applications (0)

Collaborative product data management (1)

Options under Collaborative product data management (1)

Collaborative product data management (1)

Other engineering (1)

Options under Other engineering (1)

Building Information Modelling Applications (1)

Electronic Design Automation Applications (0)

Engineering Support Applications (0)

Customer relationship management (62)

Options under Customer relationship management (62)

Advertising (6)

Options under Advertising (6)

Advertising Placement (5)

Advertising Measurement (5)

Marketing campaign management (29)

Options under Marketing campaign management (29)

Marketing campaign management (29)

Digital commerce (11)

Options under Digital commerce (11)

Digital commerce (11)

Sales force productivity and management (7)

Options under Sales force productivity and management (7)

Sales force productivity and management (7)

Customer service (47)

Options under Customer service (47)

Customer service (47)

Contact centre (44)

Options under Contact centre (44)

Contact centre (44)

Cloud Support Services

Managed Cloud (3)

Options under Managed Cloud (3)

Managed Private Cloud (3)

Options under Managed Private Cloud (3)

Managed Private IaaS (3)

Managed Private SaaS/PaaS (3)

Application management (3)

Managed Public cloud (3)

Options under Managed Public cloud (3)

Managed Public IaaS (3)

Managed Public SaaS/PaaS (3)

Application management (3)

Managed Hybrid Cloud (3)

Options under Managed Hybrid Cloud (3)

Managed Hybrid IaaS (3)

Managed Hybrid SaaS/PaaS (3)

Application management (3)

Cloud Financial Management Services (0)

Options under Cloud Financial Management Services (0)

FinOps Services (0)

Options under FinOps Services (0)

FinOps Services (0)

GreenOps Services (0)

Options under GreenOps Services (0)

GreenOps Services (0)

Cloud Migration Planning (0)

Options under Cloud Migration Planning (0)

Capability analysis (0)

Options under Capability analysis (0)

Capability analysis (0)

Enterprise architecture (0)

Options under Enterprise architecture (0)

Enterprise architecture (0)

Cloud gap assessment (0)

Options under Cloud gap assessment (0)

Cloud gap assessment (0)

Architecture options analysis (0)

Options under Architecture options analysis (0)

Architecture options analysis (0)

Delivery Road-mapping (0)

Options under Delivery Road-mapping (0)

Delivery Road-mapping (0)

Other (0)

Options under Other (0)

Other (0)

Set Up and Migration (8)

Options under Set Up and Migration (8)

Data auditing and organising (8)

Options under Data auditing and organising (8)

Data auditing and organising (8)

Data/information structure design (8)

Options under Data/information structure design (8)

Data/information structure design (8)

Engagement and communication planning (8)

Options under Engagement and communication planning (8)

Engagement and communication planning (8)

Project management and governance (6)

Options under Project management and governance (6)

Project management and governance (6)

Service optimisation/right sizing (8)

Options under Service optimisation/right sizing (8)

Service optimisation/right sizing (8)

Mobilisation coordination (6)

Options under Mobilisation coordination (6)

Mobilisation coordination (6)

Other (7)

Options under Other (7)

Other (7)

Security Services (0)

Options under Security Services (0)

Security strategy (0)

Options under Security strategy (0)

Security strategy (0)

Security risk management (0)

Options under Security risk management (0)

Security risk management (0)

Security design (0)

Options under Security design (0)

Security design (0)

Security incident management (0)

Options under Security incident management (0)

Security incident management (0)

Security audit services (0)

Options under Security audit services (0)

Security audit services (0)

Security quality assurance (QA) and testing (0)

Options under Security quality assurance (QA) and testing (0)

Security quality assurance (QA) and testing (0)

Other (0)

Options under Other (0)

Other (0)

Quality Assurance and Performance Testing (0)

Options under Quality Assurance and Performance Testing (0)

Test automation (0)

Options under Test automation (0)

Development (0)

Implementation (0)

Performance testing (0)

Options under Performance testing (0)

Load Testing (0)

Stress Testing (0)

Volume Testing (0)

Soak Testing (0)

Scalability Testing (0)

Capacity Planning (0)

Assurance/testing design (0)

Options under Assurance/testing design (0)

Assurance/testing design (0)

Infrastructure performance testing (0)

Options under Infrastructure performance testing (0)

Infrastructure performance testing (0)

Operational readiness testing (0)

Options under Operational readiness testing (0)

Accessibility testing (0)

Other (0)

Options under Other (0)

Other (0)

Training (0)

Options under Training (0)

Basic user - cloud based services (0)

Options under Basic user - cloud based services (0)

Basic user - cloud based services (0)

Super user - Cloud Based Services (0)

Options under Super user - Cloud Based Services (0)

Super user - Cloud Based Services (0)

Basic troubleshooting skills (0)

Options under Basic troubleshooting skills (0)

Basic troubleshooting skills (0)

Advanced troubleshooting skills (0)

Options under Advanced troubleshooting skills (0)

Advanced troubleshooting skills (0)

Function/service optimisation skills (0)

Options under Function/service optimisation skills (0)

Function/service optimisation skills (0)

Other (0)

Options under Other (0)

Other (0)

Ongoing Support (2)

Options under Ongoing Support (2)

Product support capabilities (2)

Options under Product support capabilities (2)

Product support capabilities (2)

Logging and management of incidents (1)

Options under Logging and management of incidents (1)

Logging and management of incidents (1)

Reporting and proactive results analysis (1)

Options under Reporting and proactive results analysis (1)

Reporting and proactive results analysis (1)

Dispatch of service technicians and/or parts (1)

Options under Dispatch of service technicians and/or parts (1)

Dispatch of service technicians and/or parts (1)

End user training coordination (1)

Options under End user training coordination (1)

End user training coordination (1)

Other (1)

Options under Other (1)

Other (1)

Social Value

Selecting an option includes all its sub-options

Kick start economic growth

Options under Kick start economic growth

Policy Outcome 1: Fair work

Options under Policy Outcome 1: Fair work

1a Create and retain high quality jobs (as defined in MAC 1b-1d)

Options under 1a Create and retain high quality jobs (as defined in MAC 1b-1d)

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

1b Fair working conditions

Options under 1b Fair working conditions

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

1c Fair pay practices

Options under 1c Fair pay practices

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

1d In-work progression to help people to move into higher paid work by developing new skills

Options under 1d In-work progression to help people to move into higher paid work by developing new skills

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

1e Identifying and managing the risks of modern slavery

Options under 1e Identifying and managing the risks of modern slavery

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Policy Outcome 2: Skills for growth

Options under Policy Outcome 2: Skills for growth

2a Learning and skills development opportunities relevant to the contract to address skills gaps* [*In-scope organisations to identify the relevant skills gap]

Options under 2a Learning and skills development opportunities relevant to the contract to address skills gaps* [*In-scope organisations to identify the relevant skills gap]

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains

Options under Policy Outcome 3: Resilient, innovative and flexible supply chains

3a Create a diverse supply chain to deliver the contract including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals Including creating opportunities for entrepreneurship and helping new organisations to grow supporting economic growth and business creation

Options under 3a Create a diverse supply chain to deliver the contract including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals Including creating opportunities for entrepreneurship and helping new organisations to grow supporting economic growth and business creation

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

3b Collaborate in co-design and delivery with communities and anchor partners

Options under 3b Collaborate in co-design and delivery with communities and anchor partners

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Make Britain a clean energy superpower

Options under Make Britain a clean energy superpower

Policy Outcome 4: Sustainable procurement practices

Options under Policy Outcome 4: Sustainable procurement practices

4a Deliver additional environmental benefits in the performance of the contract, including working towards net zero greenhouse gas emissions and use of clean energy and green technologies

Options under 4a Deliver additional environmental benefits in the performance of the contract, including working towards net zero greenhouse gas emissions and use of clean energy and green technologies

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

4b Influence staff, suppliers, customers and communities through the delivery of the contract to support climate and nature protection and improvement

Options under 4b Influence staff, suppliers, customers and communities through the delivery of the contract to support climate and nature protection and improvement

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Break down barriers to opportunity

Options under Break down barriers to opportunity

Policy Outcome 6: Employment and training

Options under Policy Outcome 6: Employment and training

6a Create employment and training opportunities particularly for those who face barriers to employment and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Options under 6a Create employment and training opportunities particularly for those who face barriers to employment and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

6b Demonstrate action to increase the representation of disabled people in the contract workforce

Options under 6b Demonstrate action to increase the representation of disabled people in the contract workforce

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

6c Demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce

Options under 6c Demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities

Options under Policy Outcome 7: Creating a pipeline of opportunities

7a Remove barriers to entry for young people and under-represented groups, facilitating access to pre-work training, placements, apprenticeships and other educational and developmental opportunities

Options under 7a Remove barriers to entry for young people and under-represented groups, facilitating access to pre-work training, placements, apprenticeships and other educational and developmental opportunities

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

7b Creating a pipeline of opportunities for the future contract workforce.

Options under 7b Creating a pipeline of opportunities for the future contract workforce.

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Build an NHS fit for the future

Options under Build an NHS fit for the future

Policy Outcome 8: Increasing productivity through physical and mental wellbeing

Options under Policy Outcome 8: Increasing productivity through physical and mental wellbeing

8a Support health and wellbeing in the contract workforce, including physical and mental health

Options under 8a Support health and wellbeing in the contract workforce, including physical and mental health

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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152 results found

152 results found containing whatsapp in All lots

8x8 Contact Centre

DATAQUEST GROUP LIMITED

8x8 unifies Contact Centre and Unified Communications to optimise productivity through omnichannel routing, AI, self-service and Microsoft Teams integration. WFM tools, queue management, live dashboards, and alerts empower supervisors, while comprehensive analytics, UK data residency, government security standards and a resilient architecture strengthen compliance and service performance across departments.
- Software as a Service (SaaS)
- G-Cloud 15
Omnichannel Customer Service Manager

DIGITAL MODUS SOFTWARE SOLUTIONS LTD

An integrated omni-channel customer service solution for delivering public services. Built on the Salesforce platform, it offers seamless multi-channel support, personalised interactions, real-time data insights, and efficient customer engagement management, ensuring consistent service quality across all touchpoints. Our solution reuces the cost and complexity of serving the public.
- Software as a Service (SaaS)
- G-Cloud 15

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8x8 Contact Centre

Omnichannel Customer Service Manager