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21 results found

21 results found containing "Digital Space" in Lot 2: Cloud software in the category Telephony (including VOIP and SIP connectivity)

  • Digital Space Softphone

    Digital Space Cloud Services Limited

    The Digital Space Amazon Connect Softphone is geared around the way the public sector works bringing only the features required to the desktop such that Agents are kept in control and don’t need to jump between lots of different applications to get the job done.

  • Digital Space Autonomous Dialler

    Digital Space Cloud Services Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Digital Space Autonomous Surveys

    Digital Space Cloud Services Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and conduct a survey asking questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Digital Space 8x8 Cloud PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space 8x8 Unified Communications

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space 8x8 Hosted PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space Amazon Connect Webchat

    Digital Space Cloud Services Limited

    Provides a web based easily integrated, directed webchat experience for your users allowing them to be navigated through a defined list of questions and answers utilising multi-media responses, including video and images. Able to deflect users and answer simple questions or gather information, using a member of staff when necessary.

  • Digital Space 8x8 Video Conferencing

    Digital Space Cloud Services Limited

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Digital Space Cloud Contact Centre

    Digital Space Cloud Services Limited

    Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.

  • Digital Space 8x8 Meetings Collaboration

    Digital Space Cloud Services Limited

    8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.

  • Digital Space Amazon Connect Wallboard

    Digital Space Cloud Services Limited

    Wallboard for use within your physical or virtual Amazon Connect contact centre allowing your agents and manager to see the number of calls within your contact centre queues and performance over the current day via a web based interface

  • Digital Space 8x8 Contact Centre

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space Amazon Connect Reporting

    Digital Space Cloud Services Limited

    For existing users of Amazon Connect we are able to provide our reporting solution. We consolidate data streams within a database which is used as a data source for a AWS QuickSight analytics package. Reports produced are often bespoke to you.

  • Digital Space 8x8 Cloud Contact Centre

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space Amazon Connect Administrative Extensions

    Digital Space Cloud Services Limited

    Administrative extensions for users of Amazon Connect allowing enhanced features beyond those supplied, such as: Public Holiday & Temporary Closing, Emergency Messaging within your IVR, Accessible on-call groups, Group Voicemail, Allow& Block Listing of callers, Extensions & Personal Voicemail

  • Digital Space Hosted Mitel Cloud (Flex)

    Digital Space Cloud Services Limited

    Mitel Cloud is a subscription based solution for businesses wanting to consume UC and omni-channel contact centre services from the cloud. The solution is hosted in geo-diverse data centres and can be delivered over the public internet or a customer's private wide area network

  • Digital Space 8x8 Voice for Microsoft Teams

    Digital Space Cloud Services Limited

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • Digital Space 8x8 CPaaS (Contact Platform as a Service)

    Digital Space Cloud Services Limited

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • Digital Space 8x8 UCaaS (Unified Communications as a Service)

    Digital Space Cloud Services Limited

    X-Series provides UCaas, CCaas and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space 8x8 XCaaS (Experience Communications as a Service)

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Digital Space 8x8 CCaaS (Contact Centre as a Service)

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.