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GCI Network Solutions Ltd
Teams Call Routing delivers a flexible and rich caller experience by applying intelligent logic to non-geographic numbers. The intelligent logic is created using a feature rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. The portal provides historical and real-time stats along with real-time dashboarding.
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GCI Network Solutions Ltd
Webex Contact Centre, next generation omnichannel contact centre solution inspired by customers and architected for business. Cisco’s best-of-breed platform architecture brings businesses the innovation, flexibility and scalability of the cloud without sacrificing security. Webex Contact Centre enables rapid time to market while minimising upfront capital investment. Can include Cisco-Meetings also.
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GCI Network Solutions Ltd
Teams Chat Assist enables real-time help from internal experts via a chat function, pinned to the sidebar within Microsoft Teams. User enquiries are intelligently routed to all available (and appropriate) responders, allowing users to get a quick answer to their query, making it easier for them to do their jobs.
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GCI Network Solutions Ltd
Calabrio ONE is a complete Workforce Optimisation (WFO) and Workforce Engagement (WEM) solution that enables organisations to unlock the value buried within their contact centre. Calabrio ONE, a unified suite including call recording, quality management, workforce management, multichannel analytics and advanced reporting.
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GCI Network Solutions Ltd
Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. With centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up to date so you can focus on your business.
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GCI Network Solutions Ltd
OneConsultation is a fully-managed and fully customisable virtual consultation service, utilising Microsoft Office 365 technology and leveraging Microsoft Teams. The solution is a highly secure and scalable Microsoft Azure based application that can be accessed via one-click from any browser, smartphone, tablet, or PC.
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GCI Network Solutions Ltd
Webex Meetings is a conferencing and meeting solution that lets users meet from anywhere, anytime, on any device or video system. Meetings is a dedicated meeting solution that gives you the power to hold interactive meetings, conduct engaging events, deliver presentations, implement remote learning programs, and provide 24-hour customer support.
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GCI Network Solutions Ltd
Myriad delivers a flexible and rich caller experience by applying intelligent logic to non-geographic numbers. The intelligent logic is created using a feature rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. The portal provides historical and real-time stats along with real-time dashboarding for instant information.