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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (236)
      • Application lifecycle management (20)
      • Authentication, identity and access management (254)
      • Backup, recovery and archival (116)
      • Calendar (374)
      • Call accounting (2)
      • Call centre (93)
      • Configuration and patch management (9)
      • Desktop as a Service (3)
      • Electronic data interchange (EDI) (64)
      • Email and secure email (160)
      • Fault management, monitoring and alerting (17)
      • Fax (4)
      • File sending and file sharing (173)
      • File storage (133)
      • Forms and surveys (204)
      • Geographic information systems and mapping (111)
      • Instant messaging (IM) and chat (101)
      • Interactive voice response (IVR) (35)
      • IT asset management (16)
      • Licence management (15)
      • Machine learning and artificial intelligence (93)
      • Mobile device management (15)
      • Natural language and speech processing (22)
      • Network services (DNS) (0)
      • Online meetings (109)
      • Password management (23)
      • Performance management (68)
      • Post (mailing services) (9)
      • Presentations and slides (office productivity) (32)
      • Printing (4)
      • Security (36)
      • SMS (140)
      • Spreadsheets (office productivity) (30)
      • Systems monitoring (24)
      • Telecoms expense management (0)
      • Telephony (including VOIP and SIP connectivity) (20)
      • Unified communications (58)
      • Video conferencing (52)
      • Virtual private network (VPN) (1)
      • Word processing (office productivity) (29)
      • Other information and communications technology (ICT) services (103)