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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (27)
      • Application lifecycle management (4)
      • Authentication, identity and access management (19)
      • Backup, recovery and archival (7)
      • Calendar (7)
      • Call accounting (10)
      • Call centre (25)
      • Configuration and patch management (3)
      • Desktop as a Service (0)
      • Electronic data interchange (EDI) (18)
      • Email and secure email (5)
      • Fault management, monitoring and alerting (2)
      • Fax (0)
      • File sending and file sharing (18)
      • File storage (25)
      • Forms and surveys (36)
      • Geographic information systems and mapping (13)
      • Instant messaging (IM) and chat (3)
      • Interactive voice response (IVR) (11)
      • IT asset management (8)
      • Licence management (1)
      • Machine learning and artificial intelligence (24)
      • Mobile device management (10)
      • Natural language and speech processing (14)
      • Network services (DNS) (0)
      • Online meetings (0)
      • Password management (3)
      • Performance management (19)
      • Post (mailing services) (11)
      • Presentations and slides (office productivity) (0)
      • Printing (11)
      • Security (5)
      • SMS (21)
      • Spreadsheets (office productivity) (0)
      • Systems monitoring (1)
      • Telecoms expense management (2)
      • Telephony (including VOIP and SIP connectivity) (15)
      • Unified communications (14)
      • Video conferencing (12)
      • Virtual private network (VPN) (0)
      • Word processing (office productivity) (2)
      • Other information and communications technology (ICT) services (20)