We use some essential cookies to make this service work.
We’d also like to use analytics cookies so we can understand how you use the service and make improvements.
You can change your cookie settings at any time.
Beta Help us improve the Digital Marketplace - send your feedback
3 results found containing metricell in Lot 2: Cloud software in the category Call centre
Metricell Limited
The software provides powerful GIS mapping and dashboard visualisation capabilities. Data is ingested, stored, processed and correlated from a range of sources and made available for analysis and interrogation via an easy-to-use, secure web-based interface. Data inputs can be from a customers own systems or Metricell's applications and tools.
The software's designed specifically to empower non-technical contact centre staff and the end customer. By integrating a range of data from across the business, time needed to fulfil inter-departmental information requests is cut dramatically. Breaking down complex data into easy-to-digest information improves First Contact Resolution and allows customers to self-serve.
This software service is designed to automatically identify and manage areas of poor mobile/private network connectivity. Evaluating a vast range of datasets, Area Improvement and Workflow Manager ("AIM") uses machine learning and proprietary algorithms to create geographic clusters for improvement. Users can be assigned responsibility, make comments and track trends.