DSI COMPLIANCE LIMITED

DS Voice

Available for multi-language and dialects;
DS Voice aligns to digital transformation/management of data.
Compared to time consuming, inaccurate & expensive traditional transcription, DS Voice transcribes/analyses audio automatically.
AI - Keywords & phrases are used to improve accuracy & integrate with I2 and others. Audits and logs meet requirements of MOPI

Features

• Available in multi language and dialect versions
• Process, transcribe, analyse all types of video/audio automatically
• AI: Keywords used to improve accuracy, alerts users to ‘hits’
• Easy navigation to key areas between transcript/voice recording
• Manage collections of voice files as part of a Case.
• Share transcripts with investigation teams
• Metrics based on keyword finding rather than transcript accuracy
• Auditing and logging to meet requirements of MOPI

Benefits

• Manual version: DS Voice analyses audio, results available as files.
• Automatic version: Voice files, keywords, meta data from other systems
• Users can review/edit transcripts and keywords within DS Voice
• Change automatically pushed back to other Force systems
• DS Voice results may provide POLE data to other systems.
• Ease of implementation:  Independent of complex integrations or costly IT
• Competitively priced annual licence, supports essential forensic analytics, data compliance
• Case Room features curated storage for templates, documents and material

£0.15 a unit a minute

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bradley.geppert@ds-compliance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

100538321776274

Contact

Bradley Geppert
07989402074
bradley.geppert@ds-compliance.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: I2
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Cloud based Service
  • API available for I2, Red Box and others

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday, 0700 to 2000 Allow upto 4 hours for response; ; Weekend rates are available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Frontline support inclusive. We supply all resources required by the client at an agreed investment
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data is entirely owned by the customer - we do not keep copies of any data.
• End-of-contract process: A three year contract payable monthly or quarterly in advance; Includes registration, training and support. ; ; Discounts available for all Police and Security agencies; ; Additional costs are only applicable with the explicit written agreement of all parties.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Once logged in users see a dashboard of their activity, progress and latest projects "cases" and audio alerts.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None as yet.
• API: Yes
• What users can and can't do using the API: We can supply an API whereby all transcripts are listed, as well as keywords found can be shown to other systems.; ; This API is configurable to other systems.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Every installation requires some customisation, from white labelling to specific scenarios.; Different user scenarios require different structure of data and keyword lookups. For example a police force would use "case" and crime types, whereas a prison service merely has projects.; Every install we have created so far has a different method of getting audio in to our system, so that we can give back highlighted keywords.

Scaling

• Independence of resources: We are on demand cloud based.

Analytics

• Service usage metrics: Yes
• Metrics types: The dashboard includes minutes used of audio as well as keywords found. This happens at all levels - per case or per whole police force.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We are open to new requirements if needed.; ; Transcripts can be downloaded as Word docs.; Transcripts and found keywords can be shared with APIs
• Data export formats: Other
• Other data export formats:
  • Word doc (as requested by Police forces)
  • XML / JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API / Service
  • Folder (We can see if there are new audio files)

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Industry standard 99% uptime with backups and tested respawning as part of our PEN testing and ICO regime.
• Approach to resilience: We use IBM Cloud based software with inherent backups and regular testing to show our live servers and data can be respawned
• Outage reporting: The technical team get email alerts on realtime monitoring

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: There are no non-logged in users for our systems.; ; Each client so far has required their own 2 factor AUTH requirements, which we of course match.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are aligned to ISO27001
• Information security policies and processes: We follow all Information Security Policies recommended by ICO and in accordance with ISO standards.; ; We have an archive of 15 security policy documents including an Information Security Policy that indexes the others.; ; All staff are trained to contact the reporting officer for any incidents and a Risk Forum is conducted monthly.; ; All reports are enforced by training and updates.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All technology changes are tracked through our GDPR Dashboard, which offers Board level control over requests and the publishing and testing of new aspects.; ; on a day to day level we use GIT for all requests and code changes. Most importantly all code reviews and publishes also happen within GIT. Security audits are continual.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Many of our systems, including hosting and DDoS protection offer real-time, non human protection from malicious users and/or jurisdictions.; ; But if patches are required these are done within 24 hours on working days.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have alerts set at several levels for our systems.; At server level we have security alerts. We also have Error Tracker to monitor any failed requests, which usually include malicious attempts.; Most of all we use Cloudflare protection which offers "bad browser" human checking as well as additional checks from suspect users and/or jurisdictions.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In accordance with our ISO alignment

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £0.15 a unit a minute
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Two months trial period, no cost

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bradley.geppert@ds-compliance.com. Tell them what format you need. It will help if you say what assistive technology you use.