ACCESS UK LTD
Access Managed Device Solutions
An end to end device management solution that reduces the burden when sourcing, managing and maintaining new IT equipment. From laptops to headsets, keyboards and other peripherals, we provide a complete Device as a Service, secure IT solution.
Features
- Compliant, secure devices delivered directly to your staff
- Full lifecycle management
- Experienced UK-based Service Desk
- Faulty devices replaced next business day
- Easily add or remove users
Benefits
- Reduced deployment time automatically configured and secured
- Fixed monthly cost per device for easier budgeting and planning
- Automatically patched and secured
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 0 0 5 4 4 4 2 2 3 4 7 5 6 4
Contact
ACCESS UK LTD
Stacey Graham
Telephone: 01206322575
Email: buyer.enablement@theaccessgroup.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Hybrid Cloud
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Remote support is included by default, on-site support is available and charged separately.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support telephone calls target answer time is 30 seconds, with emails and web requests acknowldged within 1 business hour. Next business day for hardware replacements if logged before midday.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
We provide device support as part of the standard service, providing peace of mind that our dedicated team of specialists will help you with device related issues. The standard service helps ensure any broken or faulty devices are replaced next working day.
In addition to the Device support included Access provides different tiers of User based support, ensuring we can quickly resolve issues related to Microsoft 365, networking, wi-fi, your business applications and hosted infrastructure.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- HP, Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £850.00 | |
| End user computing engineer | £850.00 | |
| Senior end user computing engineer | £1,100.00 | |
| Lead end user computing engineer | £1,100.00 | |
| Principal end user computing engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £850.00 | |
| IT service manager | £850.00 | |
| Senior IT service manager | £1,100.00 | |
| Head of IT service management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £850.00 | |
| Infrastructure engineer | £850.00 | |
| Senior infrastructure engineer | £1,100.00 | |
| Lead infrastructure engineer | £1,100.00 | |
| Principal infrastructure engineer | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- Saturday 4 January 2014
- What the ISO/IEC 27001 doesn’t cover
- Nothing is excluded from the standard certification.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 88f162a5-ea3c-4f9a-83d5-42769c7d8459
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 42001
- ISO 27701
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at buyer.enablement@theaccessgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.