Rockstone Technologies Ltd

Network Monitoring

We provide deep technical understanding and support of network monitoring of data as it moves across the customers network or transitions between networks.
Specialists in the defence arena especially with MODNet and Integrated User Services, (IUS). including Global Connectivity, (GC) and MNO
Working across the defence sector.

Features

• Ensuring user equipment is configured to a consistent standard
• Monitoring and tracking data and identifying issues
• Updating equipment, applications, functions in a scalable manner
• Device remote locking
• Network capacity management
• Network utilisation and optimisation
• Design of networks and utilisation of capacity.
• Visualisation of the network elements and traffic paths

Benefits

• Single Point Of Contact for network monitoring
• Integrated into the customer process
• SC and DV cleared support staff available
• deep knowledge of networks in all the classification domains
• Established business relationships with the major UK network providers
• Business investments for upgrades based on future capacity modelling
• Identifying network capabilities and capacities that need upgrading

£500 to £1,950 a user a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.grocock@rockstone-technologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

101124700267493

Contact

John Grocock
07799663882
john.grocock@rockstone-technologies.co.uk

Planning

• Planning service: Yes
• How the planning service works: Rockstone Technologies will supply Project management Specialists who will arrange to scope and gather the requirements from the customer they will also gather the status of the current infrastructure to ensure that it can support the required changes and that it is compatible with the implementation of the service required.; A project plan will be created, this will include the requirements of the relevant stakeholders and also the Technical Specialists knowledge and detailed understanding of the infrastructure where this is available. This will be presented to the customer for review and approval before undertaking any work. ; ; If required an onsite planning and requirements workshop can be held to ensure that the business objectives are being met and their requirements captured and understood. The Business manager will ensure that as the planning progresses any changes that are required are included and implemented. This process will be refined when necessary.; ; Rockstone Technologies will provide a Project implementation plan for the customer to sign off prior to any work beginning.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Rockstone Technologies can set-up training solutions to meet the customers needs. Rockstone Technologies works with several leading industry partners to provide training. This training can be tailored to the customer’s specific requirements. Training can either be structured around specific technologies, vendors/manufacturers or to address practical needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Following the initial planning stage and the sign off of the implementation plan, ; ; Rockstone Technologies will work with the customer to establish key milestones and deliverables, which will define the implementation of the workstreams. This will be conducted by qualified project managers working to Prince 2 standards and methodologies. ; ; Rockstone Technologies will supply technical and security cleared staff, where required (SC or DV if required). Throughout the migration/setup, review meetings will be held as and when they are required to ensure the continued success and progress of the project. ; ; Prior to any work commencing, clear back up / roll back strategies will be put in place in the event of system downtime. These procedures will follow industry standards and best practice. If the customer has specific requirements these can be included in the plan.; ; Upon completion of the implementation/migration Rockstone Technologies will complete an agreed set of user acceptance tests. Once this has been formally accepted, the project will be completed and handed over to the customer. ; ; Should any issues arise, Rockstone Technologies will work with the customer to rectify these in a way that will be agreed with the customer
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Rockstone Technologies can start conducting a bench marking exercise to establish the health and status of the networks and systems at the beginning of any work if required. This will set out the initial baseline. Rockstone Technologiescan install End User Monitoring tools that will provide a thorough health check and evaluation of the customers systems form the end user’s perspective. This will provide an industry recognised Digital Experience Index. This DEI provides the benchmark that will be used to evaluate and quantify any changes.; ; Rockstone Technologies can also work with the customer to define a testing methodology to support the business and validate the implementation or change has had the desired result. A detailed report will be produced following the conclusion of the testing/assurance phase. This test report will include any actionable recommendations should the service not have achieved the desired result. Rockstone Technologies will work with the customer to plan any remediations that may be required.

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Rockstone Technologies will work with the customer to get a detailed and defined understanding of the support required and the operational environment in which the customer operates. From this we can the build up a detailed technical understanding of what the business needs supporting and the critical services are.; ; Rockstone Technologies can provide consultancy about disaster recovery or business continuity scenarios. This will allow the business to retain critical infrastructure and software functionality in the event of services, infrastructure or software failures.; ; Rockstone Technologies can provide change management support and consultancy to help implement and active complex changes into the customers networks and systems.; ; Rockstone Technologies will work with the customer to get a detailed and defined understanding of the support required and the operational environment which the customer operates. From this we can the build up a detailed technical understanding of what the business needs supporting the critical services. ; ; Rockstone Technologies can provide consultancy about disaster recovery or business continuity and recover scenarios. This will allow the business to retain critical infrastructure in the event of infrastructure or software failures. ; ; Rockstone Technologies can provide consultancy to help implement and activate complex changes into the customers networks and systems.

Service scope

• Service constraints: Rockstone Technologies will work with the customer to get a detailed and defined understanding of the support required and the operational environment which the customer operates. From this we can the build up a detailed technical understanding of what the business needs supporting and what the critical services are.; ; Rockstone Technologies can provide consultancy about disaster recovery or business continuity and recover scenarios. This will allow the business to retain critical infrastructure in the event of infrastructure or software failures.; ; Rockstone Technologies can provide consultancy to help implement and activate complex changes into the customers networks and systems.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: .

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Rockstone Technologies is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs

Pricing

• Price: £500 to £1,950 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.grocock@rockstone-technologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.