FIRST DATABANK UK LTD

FDB AnalyseRx

AnalyseRx supports Primary Care Networks and ICBs in delivering proactive, well-governed, ongoing medicines optimisation across a patient population by providing actionable evidence-based best practice, safety and cost guidance integrated within existing clinical system workflows.

Features

• Automatic identification of medicines optimisation opportunities across a practice population
• Co-ordinate, manage and record opportunities on a patient-specific basis
• Proactive ongoing management of patients on repeat medications
• Measure the clinical and financial impact of medicines interventions
• Embedded within the clinical system - no separate log-in required
• Patient-specific algorithms ensure opportunities present in the right context
• Full and direct access to the patient medical record

Benefits

• Improve medicines safety, reduce ADEs and unplanned hospital admissions
• Optimise patient outcomes and experience, reduce unwarranted prescribing variation
• Improve operational efficiency and multi-disciplinary team working
• Maximise the clinical pharmacist resource
• Support the delivery of the Primary Care Network DES

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customerservices@fdbhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

101414502808737

Contact

Simon Radcliffe
07969292549
customerservices@fdbhealth.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Valid licence with vendor clinical system
  • Licence in place with FDB
  • Data Sharing Agreement activated in vendor clinical system

User support

• Email or online ticketing support: Yes
• Support response times: A response shall be provided within 8 business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Dedicated Clinical Account Manager who can provide access to our technical and content team as required.; In addition, our Customer Service department is available to support email and telephone enquiries. On receipt of the query from the Licensee, FDB will acknowledge via email to the Licensee the receipt of the query, and it will be logged and assigned with a unique reference number. FDB shall ensure that a log is maintained in respect to each query raised by the Licensee. Whenever so requested by Licensee, acting reasonably at all times, and during Contracted Support Hours, FDB shall provide an update report from the log with respect to any Licensee related queries. ; SLA incorporated as part of the Terms and Conditions for further information. This support is provided with the licence fee i.e. no additional charge
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite or virtual training on the use of the FDB AnalyseRx is provided to the Clinical Commissioning Group medicines management teams and Primary Care Network teams in the set-up period. On site demonstrations of how FDB AnalyseRx is implemented within the clinical software, and any necessary training, can be provided for GPs and practice staff. User guides, FAQs and associated training materials will be made available.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video and audio recordings, available to stream or download. JPEGs
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation, as well as URLs to resource pages, is emailed to the customer by your nominated Clinical Account Manager as part of the deployment and de-activation process.
• End-of-contract data extraction: FDB AnalyseRx data is fully integrated with the GP clinical system, and a data extract is not required.
• End-of-contract process: FDB AnalyseRx is an integral modular component of prescribing systems and can be instantly de-activated by removal of the Unity Portal, and deactivating the Data Extract Agreement. This end of contract process is provided at no additional cost

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: AnalyseRx service accessible to authorised users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We run annual accessibility testing using an automated test platform and make interface changes as required
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Ability to localise searches and filtered views within AnalyseRx (Pharmacists). Customisation determined by role based access

Scaling

• Independence of resources: We are using Azure Cloud services to enable us to be as scalable as required.

Analytics

• Service usage metrics: Yes
• Metrics types: User activity, prescribing budget cost savings, workflow reporting, medicines optimisation opportunity progress. Further detail can be found in the Service Definition Document attached below.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data extraction is not required
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Data provided by vendor

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: In addition, we validate a buyer using JWT authentication
• Data protection within supplier network: Other
• Other protection within supplier network: Azure Cloud - Data is pseudonymised to a patient identifier (unique between vendor and supplier). We use managed identities to ensure our resources are communicating with one another securely. Production access is restricted via roles to a limited number of users.

Availability and resilience

• Guaranteed availability: FDB shall use reasonable efforts to ensure that the service will have a minimum uptime percentage of 99.99% at all times during the service provision time (excluding scheduled downtime and the duration of any force majeure event) in any month. Uptime is calculated on a monthly basis over each discrete calendar month by FDB.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Unique JWT authentication generated by the user.
• Access restrictions in management interfaces and support channels: Azure Cloud - Data is pseudonymised to a patient identifier (unique between vendor and supplier). We use managed identities to ensure our resources are communicating with one another securely. Production access is restricted via roles to a limited number of users.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cyber Essentials; Cyber Essentials Plus; NHS DSP Toolkit; DCB0129 Clinical Risk Management; Caldicott Principles; ICO Registration ZA274627; ISO 13485:2016. In addition, our hosting environment is certified to ISO 27001 for information security management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.; ; Changes to the service are assessed for potential security impact. Then managed and tracked through to completion.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential new threats, vulnerabilities or exploitation techniques which could affect the service are assessed and corrective action is taken; Relevant sources of information relating to threat, vulnerability and exploitation techniques are monitored by FDB.; The severity of threats and vulnerabilities is considered within the context of the service and this information is used to prioritise the implementation of mitigations.; Using a suitable change management process, known vulnerabilities are tracked until mitigations have been deployed
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: FDB utilises internet security (Cloudflare) to identify potential compromises. As an Azure Cloud hosted service, we also benefit from Azure security alerts relating to unauthorised access.; Any events are analysed to identify potential compromises or inappropriate use of the service. We take prompt and appropriate action to address incidents.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Incident management processes are in place for the service and are actively deployed in response to security incidents.; Pre-defined processes are in place for responding to common types of incident and attack.; A defined process and contact route exists for reporting of security incidents by Buyers and external entities.; Security incidents of relevance will be reported in acceptable timescales and formats.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: FDB can offer a trial version of our solution. This is subject to agreement between FDB and the contracting authority

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 7adcac68-8520-47ec-a6c0-b4598b41d3dd
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Bb333528-3104-4735-8cc2-fc4881cca40d
• Other security certifications: Yes
• Any other security certifications:
  • Registration with the ICO (Registration No. ZA274627)
  • Use of ISO/IEC 27001 certified hosting environments

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customerservices@fdbhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.