Fujitsu Services Limited

Fujitsu ReachBack as a Service (RaaS)

Fujitsu Reachback as a Service (RaaS) provides secure out of the box archiving of data in accordance with public sector data retention guidelines and enables comprehensive reporting across live and historical data. 

RaaS is an evergreen managed service that will reduce the time, cost and risk of your cloud migration.

Features

• Out of the box subscription service, no additional Oracle licenses
• Rapid migration of legacy data to the Government cloud
• An end-to-end, evergreen managed service aligned to public sector needs
• Data retention management in accordance with public sector guidelines
• Data quality, protection, access management, GDPR and legislative compliance
• Reporting, MI, BI and analytics for live and historical data
• Auditability and security in accordance with ISO27001 and Cyber Essentials
• Autonomous data optimisation and scalability aligned to evolving user needs
• Seamless interoperability with your enterprise services using our integration framework
• Data driven insights from across the public sector

Benefits

• 50% reduced time, cost and risk of cloud data migration
• Secure out-of-the-box archiving of data in accordance data retention guidelines
• Increased compliance with public sector policy and legislation
• A one-stop-shop providing simplified access to archive and live data
• 40% increased actionable insights with enhanced reporting across multiple data-sources
• 50% reduced cost of on-going data management with evergreen services
• Continuous efficiencies with our expert team anticipating evolving reporting needs
• Commercial flexibility, with a single, transparent, pay-as-you-use monthly charge
• 35-years trusted Oracle partnership, enabling maximum value from your investment

£0 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

101710968807761

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: As part of the service, we will partner with you to develop an in-depth understanding of your business and technology requirements to ensure that they align with your core strategies. We will also determine your business and technology level of readiness for implementing a cloud service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: All Oracle Cloud Services

Training

• Training service provided: Yes
• How the training service works: Fujitsu understands the importance of training and has developed an implementation approach that has knowledge sharing embedded throughout, starting from the first day when key business users first see Oracle Cloud Applications, through to the implementation of our Intelligent Customer function which continues the knowledge transfer as an ongoing process.; Fujitsu views training as an on-going process and not just a phase. At every stage of our process key business users will see their knowledge increase and will be “hands on” with the Oracle Application.; We acknowledge that there will be a number of varied layers of training required to meet the client’s needs from those users who will be running the system through to the end users. We will work with you to determine a training strategy which will clearly outline an agreed approach.; Our standard approach is to deliver training to the key users. We expect the project key users to be members of the central team who have in depth knowledge of the processes across the business.
• Training is tied to specific services: Yes
• Services the training service works with: All Oracle Cloud Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fujitsu can provide the full range of project and systems integration services to help the migration to Cloud services. Our expertise ranges from initiation to implementation and into support, including change management and transformation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All Oracle Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fujitsu offers a portfolio of services via our QA and Testing Practice (5200 industry certified testing professionals strongly aligned to the ISTQB), helping clients manage and optimise all aspects of quality assurance and testing.; ; Our lifecycle quality management approach increases quality, reduces risk and lowers costs. We follow the principles of ""test early and often"" capturing defects early, ensuring ensure client budgets are used effectively for quality conformance activities rather than damage control in live environments.; ; We utilise proprietary QA and testing frameworks and methodologies offering a disciplined approach that delivers repeatable results. Industry solutions addressing application testing challenges and business risks, an integrated suite of strategic and operational QA and testing services keep our clients ahead of the curve.; ; Our practical experience in delivering solutions has developed our best practice approach to performance engineering, It is applicable to waterfall lifecycle or agile delivery methodologies, provides a flexible degree of assurance, driven by specific client needs. A key principle is that assurance activities should commence early; ideally from initiation/requirements capture and no later than during production of the functional specifications. This ensures the performance requirements are clearly defined and understood, then flowing these down into design assurance activities and artefacts.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In addition to the implementation and migration to your new Oracle Cloud solution, we can also offer Fujitsu AMS Cloud Service Support. ; This is a flexible service designed so that you will pay for the support you use as opposed to a straight percentage of the software charge regardless of how much support you actually need.; ; Fujitsu Application Support service can include:; • Functional support; • Service requests management with Oracle; • New feature reviews and outlining new functionality in upcoming releases; • Issue resolution; • Cloud patching assistance; • Functional enhancements; • Role security settings ; • Documentation enhancement. ; • Creation of new entity or organisation ; • Training ; • Setup of new functionality ; • Cloud upgrades ; • Custom reporting requirements

Service scope

• Service constraints: There are no constraints within the scope of this defined service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During the procurement process we will respond to questions within one business day. During the on-boarding process we will create a set of standards and procedures for each engagement. In terms of responding to questions this will be in-line with the communications process defined for specific Service Levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Cosmetic/component failure or malfunction causing virtually no impact on the client’s ability to operate significant business processes or production. Most of these errors are handled through the Web chat.
• Support levels: Sev.1 - Very high - Showstopper, not able to continue business ; Sev.2 – High - Technical defect, bug, error impacting business, but business can continue with minimal work around ; Sev.3 – Medium - Technical defect, bug or error not impacting business, as work around is available for the same ; Sev.4 - Low - Cosmetic

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.