PERVADE SOFTWARE LIMITED

OpAudit

The award-winning compliance tracking solution OpAudit centers around an intuitive and completely customizable portal-based system which can be hosted or installed onsite or in the cloud. Multiple contributors, including internal staff and external supply chain partners, can contribute to assessments.

Features

• Attestations
• Custom Fields
• Assessments
• Auditing
• Policy Builder
• Unified Control Framework

Benefits

• answer questions upload evidence
• questionnaires to staff & suppliers
• data from devices for technical controls
• build your own assessments
• answer questions once
• gather rich business intelligence

£40,000 an instance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@pervade-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

101796984757029

Contact

John Davies
02920 647632
info@pervade-software.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements:
  • Linux Server OS (Preferably RedHat/Debian Based)
  • Minimum 8CPU Cores
  • Minimum 8GB RAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support desk is open 09:00 to 17:00, Monday to Friday and operates on a 4 hour response target
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Critical: 95% of all reported incidents will be resolved within 2 working hours; Serious: 85% of all reported incidents will be resolved within 4 working hours; Moderate: 75% of all service failures will be resolved within 8 hours; Minor: 65% of all reported incidents will be resolved within 8 working hours.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Installation support and initial user training is included in all contracts.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: OpAudit provides multiple ways of extracting data into the user's chosen format.
• End-of-contract process: A cessation of service date is agreed. Arrangements are made for client data to be extracted prior to that date. The product license is set to expire which disables all product functionality. The user is then free to delete the product from their systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: OpAudit offers a configurable, dashboard-based user interface which is accessed via a desktop web browser.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: In-house testing conducted with a partner specialising in Neuro-Diverse Working
• API: Yes
• What users can and can't do using the API: Data can be supplied and extracted via the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: OpAudit is a fully configurable system offering the ability to customise operational and display elements of the system including charts, reports, alerts, question sets, conditional questions, automated grading, dashboards and tabs

Scaling

• Independence of resources: OpAudit can be installed within scalable environments and infrastructure/resource scaling is controlled by the customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Helpdesk and interactions are measured and reports can be made available upon request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: OpAudit provides multiple ways of extracting data into the user's chosen format.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON, XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: OpAudit is installed on client infrastructure and uptime is their responsibility, however support and guidance is offered in line with our SLAs where appropriate.
• Approach to resilience: OpAudit is installed on client infrastructure and uptime is their responsibility, however support and guidance is offered in line with our SLAs where appropriate.
• Outage reporting: OpAudit is installed on client infrastructure and uptime is their responsibility, however support and guidance is offered in line with our SLAs where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All features of OpAudit are able to be restricted by both user and role based access controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IASME Gold

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Gold, Cyber Essentials and Cyber Essentials Plus
• Information security policies and processes: This information is available upon request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Updates are published with applicable technical and user notes. Additional change management can be tailored to meet customer needs.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details are available upon request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Details are available upon request
• Incident management type: Supplier-defined controls
• Incident management approach: Details are available upon request

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Pervade Software are committed to assisting both our employees and the wider community in recovering from the Covid-19 pandemic. ; We meet this commitment in various ways including assisting organisations during the pandemic to setup remote working environments and collaboration tools, allowing partners, customers, and suppliers to use space within our offices for employees within the local area who require it saving the need for them to travel longer distances. ; In addition to this, our cloud-based software also helped businesses and their staff to react to lockdowns and move to remote working without disrupting services.; We also offer apprenticeship roles to assist those who need it back into work, we also offer all hybrid and remote working opportunities along with allowing any time needed to recover from both physical and mental health issues. ; During the pandemic, we also increased the size of our office space which has allowed for a more distanced working environment for individuals returning to the office.; Hand sanitiser is also provided in all working spaces as well as signage encouraging staff and visitors to use this along with regularly cleaning their workspaces. Workspaces are also cleaned and sanitised between uses.; Our offices are also located within managed buildings which have also introduced additional measures for the Covid-19 recovery, such as increased cleaning frequency and a requirement to sanitise hands when entering and leaving the buildings. ; Alongside these measures, we conduct regular catchup meetings with members of staff in which the topic of Covid-19 is now a standing item on the agenda to offer them the chance to suggest any changes which would be beneficial to their working environment.

Pricing

• Price: £40,000 an instance
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30-Day Trial Version Available upon Request

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@pervade-software.com. Tell them what format you need. It will help if you say what assistive technology you use.