ASPIRECRM LTD

Salesforce Implementation Services

To provide consultancy and development services on the Salesforce platform.

Features

• Salesforce Consultancy
• CRM Process Review
• Salesforce Configuration
• Salesforce Custom Development
• Salesforce App Design
• Salesforce Integration

Benefits

• Reduced operational cost
• Increased customer satisfaction
• Increased employee experience
• Adopting best practice
• Compliance alignment
• Digital transformation

£600 to £875 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.ashmole@aspirecrm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

101812954901587

Contact

Richard Ashmole
01332 219027
richard.ashmole@aspirecrm.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our expert team of consultants will perform a deep dive review with the identified business teams to review current process and challenges. Our industry expertise then come in to play where we recommend value driven changes and solutions on Salesforce to support required goals and objectives.; ; During our discovery phase we will review current as-s technical and process documentation along with interviews with identified SMEs and leaders within the business to better understand to to-be solution of our design.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce
  • Mulesoft
  • Tableau

Training

• Training service provided: Yes
• How the training service works: As part of our implementation services we offer training as standard. This is provided either remotely or onsite dependant on the customer requirements. Our Lead Functional consultants prepare and provide complimentary training documentation which is provided alongside our training sessions.; ; Training sessions are provided on a role/persona based model so the content and use cases being provided are relevant. This ensures strong adoption with any new solution we provide.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Salesforce
  • Mulesoft
  • Tableau

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our expert team of consultants will perform a deep dive review with the identified business teams to review current process and challenges. Our industry expertise then come in to play where we recommend value driven changes and solutions on Salesforce to support required goals and objectives. During our discovery phase we will review current as-s technical and process documentation along with interviews with identified SMEs and leaders within the business to better understand to to-be solution of our design.; ; Our technical consultants will then work with your data and the agreed to-be design to perform data migration activities into the new solution, testing as we go to ensure a smooth transition.; ; Our functional consultant provides training and documentation to ensure smooth and positive adoption on to the new solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Salesforce
  • Mulesoft
  • Tableau

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As standard all of our development includes internal quality assurance with our QA team post handover from our technical delivery team. This is to ensure a fair and rigorous process happens to provide an accurate output of testing.; ; Our QA team test against defined acceptance criteria developed in conjunction with the customer to ensure a high quality product is delivered 1st time. As part of QA we include performance testing with pre-defined KPIs as agreed with the customer beforehand.; ; Once QA is complete then we hand over all developed items to the customer for User Acceptance Testing (UAT) alongside written test scripts for customer teams to test against.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for Salesforce products and solutions. Post our implementations we provide 30 days of HyperCare support which provides customers with the reassurance that any issues, training or minor changes are covered as part of the implementation cost.; ; Furthermore we provide support packages based on blocks of hours over a fixed term period. These packages offer customers a scalable and cost effective approach to ongoing user support and minor development. With a dedicated support email address to raise requests into our system and assigned support consultant, requests can easily be assigned and triaged with an initial response within 8 hours.

Service scope

• Service constraints: All services are provided during standard operating hours of 9am - 5PM GMT, Monday - Friday.; ; All development is done remotely at AspireCRM offices unless there is special agreement prior to engagement sign off.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All support tickets have an SLA of 8 Hours to respond to.; ; All support is performed during the hours of 9am to 5pm, Monday to Friday unless special agreement is made prior to support contract activation.; ; Out of hours support is available as an extra cost on top of our standard support package offerings.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Post implementation we provide as standard a 30 Day HyperCare Warranty period which is included in the implementation price and provides break/fix and minor change support

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our implementation service provides the opportunity for both AspireCRM and it's clients to be inclusive for all types of individual, no matter their background to support and contribute on it's projects. Due to the 'open' nature of the technology we implement, it means anyone can work with it and learn and create a future career from it.

Pricing

• Price: £600 to £875 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.ashmole@aspirecrm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.