PARETO FRONTIERS LIMITED

Business change management

Business change planning, delivery and transition services for large scale technology change programmes. Engages and supports business users and stakeholders through technology enabled business changes, driving uptake and adoption, and maximising business benefits of new technologies and working practices.

Features

• Change vision and strategy development, aligning change with business objectives
• Benefits identification, quantification, forecasting and management
• Stakeholder mapping, planning, management and communications
• Business analysis, stakeholder-led requirements development
• Organisational design, as-is and to-be definition and transition
• As-is business process mapping, to-be process design and transition
• Change impact assessment, business readiness assessment and remediation
• Training needs analysis, training development and delivery
• Go-live transition planning and early life business support
• Continuous improvement and business optimisation

Benefits

• Alignment of change with business vision, strategy and objectives
• Quantification of business value of change for investment appraisal
• Improved stakeholder ownership and support of change
• Alignment of solution and organisational design to business needs
• Improved engagement and earlier business adoption of change
• Early identification of solution design issues and barriers to adoption
• Earlier and greater realisation of business benefits
• Reduced risk of roll-back and remedial solution work

£400 to £1,200 a unit a day

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick@paretofrontiers.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

101824962796961

Contact

Nick Muddle
07525024397
nick@paretofrontiers.com

Planning

• Planning service: Yes
• How the planning service works: Development of a change vision and strategy to align changes with business objectives translates technical deliveries into the wider business context. Mapping the stakeholder landscape and planning communications and engagement according to stakeholder need ensures the correct level of engagement with stakeholders throughout the delivery process. Business design identifies required changes to organisational designs and operational processes to facilitate the adoption and exploitation of new cloud technologies. Change impact and readiness assessments identify potential operational issues with business adoption and allow for early remediation planning and delivery. Training needs analysis, development and delivery ensures business users are suitably skilled for the adoption of the technology. Lower-level transition planning and active management of early life use of the solution improves the end user experience of the crucial transition period and allows for faster resolution of issues and the avoidance of costly roll-backs and other negative operational impacts.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Pareto Frontiers can develop and deliver training packages specific to the needs of the cloud technology the business is rolling out to users. Training needs analysis considers the current versus the required skill level of end users and identifies specific training needs. Tailored training packages for different user groups can be developed and delivered in advance of go-live to ensure users are best able to utilise and exploit new solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Business change management can support business users in transition to cloud services or the adoption of new cloud-based services. Active management of the change with business stakeholders allows for improved alignment of solution design with business need, ensuring solution is fit for purpose. Stakeholder ownership of the change reduces behavioural and cultural barriers to adoption. Incorporating business design and transition planning into technical delivery aligns operational processes with new ways of working. Active engagement with business users through go-live reduces risk of roll-back and improves the user feedback loop to technical delivery teams, allowing for optimisation of the solution.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Business change management can include the active analysis of solution accessibility and usability, with particular consideration of the needs of disabled people in the workplace. Where issues are identified, these can be remediated through feeding back required changes to technical delivery teams and identifying and implementing reasonable adjustment measures in organisational and operational process design.

  Wellbeing

  Business changes can be a source of stress for stakeholders and users undergoing the change. Active engagement and collaboration with these stakeholders and users can ensure that change plans are better communicated, that user adoption needs are met, and build ownership and acceptance of business changes, reducing mental health impacts of business changes for stakeholders and those delivering the change.

Pricing

• Price: £400 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick@paretofrontiers.com. Tell them what format you need. It will help if you say what assistive technology you use.