COFORGE U.K. LIMITED

Cloud CMS / Customer Engagement Platform Enablement

Design, implementation and testing of best in industry customer engagement platforms (Sitecore, Adobe, Sitefinity, Episerver, Umbraco & Drupal) enabling businesses to drive acquisition, retention, revenues and enhanced customer satisfaction by optimizing every touchpoint throughout the customer journey. Driving better outcomes for customers, during their interactions with your business.

Features

• Provides a 360 degree view of customer interactions using CMS.
• Mobile optimised CMS templates
• Using your data, deliver connected experiences across all channels.
• Umbraco CMS version control
• Automated testing of page components, site items or email content
• Control content a visitor sees in real-time based on behavior.
• Manage multiple domains and microsites with shared content.
• Keep your content in any number of languages.
• Out-of-the-box connectors for popular CRM, ERP and ecommerce software.
• Azure, AWS, Hybrid and on premise hosting capabilities.

Benefits

• Deliver highly effective CMS and customer engagement platforms.
• Enable automated marketing
• Provide holistic view of your customer's behaviors
• Enable marketing teams to directly manage their clients
• Enable best in industry customer experiences
• Efficient, effective planning and execution
• Deliver agile and scalable platforms that growth with your business
• Cloud enabled for enhanced security and fast scalability
• Umbraco CMS's robust, intuitive content tree for content editors
• Umbraco CMS has no license fees as it's open source

£400.00 to £1,250.00 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

101826330096367

Contact

Ali Rahman
07801573323
bids.eu@coforge.com

Planning

• Planning service: Yes
• How the planning service works: Our Cloud Strategy advisory links the business strategy and key business initiatives to define the right cloud deployment model and prioritize cloud services that can best benefit the organization. ; ; Our method covers business model ,process, applications, data, and infrastructure. We take a full service view across infrastructure provisioning and operations through to data , application development and API exposure on all Cloud service models (SAAS,PAAS,IAAS) and all delivery models from private to multi-cloud hybrid.; ; We define execution plan / roadmap to determine which workloads to migrate, modernise or transform and how they are implemented to ensure a smooth successful transition. Our reference architecture and accelerators leveraged from multiple Global Cloud implementations enable us to define the best approach for given workloads for the client and establish roadmap and migration plan deliver through an Agile process that minimises risk to the organisation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Coforge’s key to our approach is the development of the training strategy considering the as-is skills of the end users to produce a training plan. This also details the training delivery method which will be based on complexity of content, size of audience, geographic spread of end users and proficiency level required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To migrate clients to the cloud or between cloud services, we follow our standard methodology which is based on global best practice for each platform and uses an Agile approach to reduce the impact and risk to the client.; ; Our service starts with an automated and manual discovery to capture the usage and technology profiles of the current estate during key execution periods. From discovery we are able to build a map of the target services required from the chosen cloud platforms. Our portfolio and workload filtering process will drive the approach for migration.; Following Discovery we establish a foundation design phase. In this phase Coforge define an enterprise foundation for common components and secure placement of workloads. This applies the security and engineering best practices of the organisation to the platform on the Cloud.; ; For the migration of workloads we cluster workloads according to cloud affinity and application dependency. These workgroups are migrated using our migration tools in a factory process and handed over iteratively to our cloud operations or the client operations service. Our migrations tools work across clouds and are able to perform physical to cloud virtual migration, virtual to virtual migration and cloud to cloud migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The three cloud delivery models drive different approaches, Coforge's quality assurance and performance testing support is driven by Cloud delivery model type:; ; IAAS (Infrastructure-as-a-Service): Coforge captures pre-cloud profiles to enable performance and scalability testing for the target Cloud. Coforge uses monitoring and cloud profiling tools to capture pre-migration usage and to run performance testing post migration.Coforge performs verification tests that establish the functional state of the environment and consider common pitfalls encountered in IAAS migrations ; Once migrated, Coforge uses automated tooling for load and Application Performance Management (APM) and performs scan testing of the environment from an independent security team.; ; SAAS (Software-as-a-service): There is typically a functional gap between the on-premise environment and the cloud which are tested following standard test stages as in the on-premise lifecycle. This is a functional quality assurance offered by Coforge test services.; ; PAAS (Platform-as-a-service): Modernised components require test automation processes to form part of the lifecycle from unit testing through to deployment verification, performance and security testing. API based test execution across all test types and application management and testing automation tooling are integrated with CI/CD processes for effective testing of the eco-system for PAAS based.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Coforge has an established framework for managing the introduction of a new product or service and transitioning all support services to our shared or dedicated service delivery. We provide a layered set of support SLA (Platinum , Gold, Silver, Bronze) which we customize to best fit the clients requirement and optimisation goals. Operational services cover the typical ITIL elements such as ; incident , problem resolution and monitoring but also incorporates automation and self-service features. We are able to offer 24 x 7 support as required and aligned security services.

Service scope

• Service constraints: No constraints are expected, but any that arise specific to the client requirements and landscape will be detailed during the engagement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing. Responses times are fixed as per the category SLA and can start at 15-30 mins.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our digital services provide industry standard chat services with product configuration. These are tested by product for assistive technology and we have use cases where we work with assistive users .
• Support levels: Our services are standardised across three categories: silver, gold and platinum. These vary based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSCIC
• ISO/IEC 27001 accreditation date: 20 may 2021
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our UK strategy has been informed by clients and our global environmental strategy. This is aligned with Government’s 25-year environmental plan, Fighting Climate Change theme from PPN 06/20, and with HMRC’s Greening Government Commitments delivered through carbon zero target, reduction of CO2 emissions and items entering landfill, promoting resource efficiency and green energy.; ; Our Organizational Targets ; 1.Be Carbon Net Zero by 2038 (reducing emissions 20% p.a.) within UK from a baseline of 185.7 tCO2e ; 2.Achieve quality standard, Green Mark’s EMS index (Sept 2026), and reach ISO 14001 (Sept 2026), reducing energy, water and material resource usage ; 3.Reduce carbon footprint by eliminating domestic air travel and promoting hybrid working. ; 4.Prioritise Cloud hosting over datacentre services lowering CO2 emissions.

Pricing

• Price: £400.00 to £1,250.00 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.