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HEALTH INFORMATION CONSULTING LIMITED

National Health Information Systems - Operations & Support

Operations and support services for national and large scale health information systems - Healthcare Users Index, Healthcare Providers Index, Extended Personal Information, Personal Health Summary, Alerts & Warnings, Events & Encounters, Decision Support and Internet Health Record Pages - or their equivalents within NHS and global national health initiatives.

Features

  • Consulting services to develop and strengthen operations & support model
  • Tried and tested knowledge base and standard operating procedures
  • Experienced team aware of client needs providing best-in-class support
  • Tailored hours support and pricing model

Benefits

  • Lowers the cost of service delivery and support
  • Integrates seamlessly into existing support structures
  • Flexibility of either short, medium or long term support
  • Combined experience from over 25 years of international success

Pricing

£59 to £145 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at billing@hic-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 0 2 0 4 2 9 7 0 7 6 1 1 8 2

Contact

HEALTH INFORMATION CONSULTING LIMITED Mike Olson
Telephone: +44 788 7838732
Email: billing@hic-ltd.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
In additional to the cloud environments and solutions dedicated to support the National Health Information Systems - Operations & Support offering, HIC can also provide HIC-managed and client-managed, re-configurable, cloud hosted server and desktop environments for support, configuration and stress testing, quality assurance and ongoing product and software development and improvement.

Service scope

Service constraints
Services to be provided remotely unless otherwise agreed with client.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response and resolution time SLA's defined and agreed as per client requirements (refer to support levels below).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Response and resolution time SLA's defined and agreed as per client requirements. Typically,reasonable endeavours to respond to all issues from the client within 2 hours of receipt of a report in respect of a critical issue and within 8 hours of receipt of a report in respect of an issue that is not a critical fault and reasonable endeavours to facilitate the resolution of issues within a reasonable time thereafter as pertaining to
their severity rating.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

HIC influences staff and suppliers to fight climate change through the reduction of consumption and waste using a multifaceted approach:
Education and Training: HIC conducts workshops focused on climate change awareness, emphasizing the environmental impact of IT operations, consumption habits, and waste management. These sessions involving staff, suppliers and on occasion clients, are tailored to the specific context of healthcare IT, highlighting the importance of sustainability in delivering technology-oriented services. They are habitually conducted as retreats to environments commensurate to the workshop theme.
Policy Integration: HIC works with the client to integrate sustainable practices into their organisational policies and procedures. This may include suggesting energy efficiency approaches and the implementation of procurement guidelines for eco-friendly products, and / or proffering ideas to help reduce waste.
Technology Optimisation: HIC repeatedly assesses IT infrastructure and systems to identify opportunities for optimisation and energy efficiency improvements. This can involve consolidating servers, implementing virtualisation techniques, and promoting the use of energy-saving devices, sensors and device controllers. HIC encourages regular re-assessment of energy delivery supplies, promoting eco-focused evaluation and selection along with the early adoption of eco-friendly self-generation and power storage facilities.
Incentive Programs: HIC develops incentive programs to reward staff for their contributions to climate change mitigation efforts. This includes recognition schemes for innovative ideas, bonuses tied to meeting sustainability targets, and team-based challenges to reduce consumption and waste.
Monitoring and Reporting: HIC monitors the progress of its sustainability initiatives, regularly tracking key performance indicators relating to energy consumption, waste generation, and carbon emissions.

Pricing

Price
£59 to £145 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at billing@hic-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.