BYTES SOFTWARE SERVICES LIMITED

Bytes Commercial Advisory Service

CAS is designed to ensure that your technology agreements align with your IT strategy. Using a blend of impartial advice and workshops, our consultants assess your current situation and future procurement plans, before evaluating the different agreements available and building a better commercial approach to support your strategic aims. bssgc

Features

• Complete analysis of licensing requirements
• License options and cost modelling
• Supports mergers, divestitures and other business changes
• Optimise cloud migration
• Contract Verification
• Bespoke and tailored workshops
• Hosted Service, or On Premises
• Address financial risks
• Analysis of Microsoft, IBM, Oracle and SAP requirements

Benefits

• Risk reduction in your software estate driven by compliance visbility
• Cost reduction driven by rationalisating similar category product sets
• Optimise the costs of your license estate
• Supports your business case
• Be informed to support business decisions
• Purchase only what you need

£1,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

102537833821373

Contact

Richard Read
01372 418 500
tenders@bytes.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our CAS team can provide specific advice around Microsoft, IBM, Oracle and SAP. We understand the complex nature of such; agreements and can advise on the best commercial approach for whatever you’re looking to adopt.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training provided on license usage rights and optimising your license estate
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Support is provided from Bytes offices in the UK.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1.Urgent; Urgent business decision or requirement necessitating immediate action. ; Response time - Within 2 hours. ; ; 2. High; Incident having a major input to the viability and usability of the service e.g. upload of contract or entitlement data, set up of new user etc. ; Response time - Within 4 hours.; ; 3. Medium; Requests for ad hoc reports or analysis or other non-urgent Incidents. ; Response time - Within 8 hours.; ; 4. Low; Non-critical service requirement. ; Response time - Within 2 days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are within 4 working hours, weekdays only, and remotely. All customers are provided an account manager and a technical account manager. All support is provided within the price of the Asset Management platform at no extra cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, IBM, SAP, Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 02/03/2020
• What the ISO/IEC 27001 doesn’t cover: Covers whole business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Accredited
• PCI DSS accreditation date: 01/04/2022
• What the PCI DSS doesn’t cover: This covers the usage of all payment cards that are taken through the PDQ machine in finance (Leatherhead) and this is the only route that we take payment cards at Bytes.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISAME Governance Gold

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £1,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.