Generation Digital
Project/Work Management Implementation (SaaS)
Work with the Generation Digital team - leading UK Software Solutions Partner. Our specialists have helped organisations and teams of all different sizes effectively implement Work Management tools - both for accomplishing everyday tasks and running huge company-wide projects with workflows and automation. Asana, Miro, Smarsheet, Notion...
Features
- The leading Asana solutions partner globally
- Learn from Work Management experts
- Access to best practice and exclusive guides
- Onboarding Packages and bespoke training available
- Migration from Spreadsheets and other SaaS PM tools
- Process Mapping and Workflow Management, alongside reporting and automation
- Change management within your organisation
- Personal hands-on approach from a designated CSM
- Business change and integration services
- Upgrade and Health-check engagements
Benefits
- Expert resources for your Digital Transformation
- Work under different Change and Project Management Methodologies
- All work, documentation and communication managed in a single-source-of-truth
- Less time spent on email and messaging channels
- Ad-hoc support from your Customer Success Manager
- Convention setting on your chosen software
- Optimised procesd development
- Real-time support (personalised)
- In person support options
- Voice of the customer product feedback
Pricing
£800 to £2,200 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@gend.co.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 0 2 6 4 4 5 4 1 8 0 9 9 0 9
Contact
Generation Digital
Thomas Sutton
Telephone: 0203 6379 776
Email: gcloud@gend.co
Planning
- Planning service
- Yes
- How the planning service works
-
As an SaaS Partner we work with the customer to understand their requirements and deliver these goals following best practice and agile principles. We provide web demos, workshops and training where necessary to help the customer make an informed choice regarding their implementation.
We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Asana
- Notion
- Smartsheet
- Miro
- Jira
Training
- Training service provided
- Yes
- How the training service works
-
Focussing on specific workflows, project or template we build this in the platform together by leading you through the process
We draw from previous experiences with other clients, our knowledge of project management and our expert tool knowledge to create and optimise the process
Explore functionalities and features that might automate or enhance your work
Ending the call with a fully functional and useable asset
Can be focussed on the processes/project/template built in design phase to train people up on a relevant company example
Or can follow our beginner, intermediate or advanced tier standard trainings
Always interactive, with a ‘I show and then you do’ approach, it trains your team in a hands on way
Always recorded for use as a training guide for new starters or for refreshers.
Will always enforce the conventions set after the Conventions Setting session to ensure your standard usage rules for the tool are being followed and understood. - Training is tied to specific services
- Yes
- Services the training service works with
-
- ALL PREVOUSLY LISTED
- Asana
- Miro
- Smartsheet
- Notion
- Trello
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We specialise in migration from one platform to another. Whether that is from scratch, or via exporting and importing data
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Same as above
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
As part of the implementation we have both QA and UAT processes. The QA solution to ensure that it will support any specific requirements that have been configured, before submitting to the Customer for UAT.
We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
-
- Permissions Setup
- Implementing permissions schemes based on user requirements
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Asana Support and deployment
Service scope
- Service constraints
- Typically our deployments are hosted over Zoom/Teams call however on person sessions can be arranged for hybrid teams.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
3 hour SLA,
Response guaranteed to messages sent during typical working hours. 09:00 - 17:30.
Mon-Fri
You will have a designated Account Manager and Customer Success Manager who will co-ordinate with you to ensure the Services provided are meeting your requirements.
As well as email, mobile contact is also available - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- N/a
- Support levels
-
Each client has a designated Account and Customer Success Manager. They will ensure that the you service is delivered to your requirements.
Co-create and advise on organization-level adoption plan.
Virtual onboarding of all teams to discover, design, and deploy a workflow.
Virtual workshops with team leads to optimize workflows.
Unlimited access to online education resources.
Advocacy on your behalf to our product team to ensure your needs are being heard.
Early access to new features before they’re released.
Quarterly health check.
Roadmap advisory to ensure Asana is meeting your evolving needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Tackling economic inequality
Generation Digital ensures that the organisations they support all receive the same standard of excellence. Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that GenD provides.Equal opportunity
The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among Generation Digital staff and the staff of our customers, and in the interactions between them.Wellbeing
Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only GenD's internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.
Together, these practices promote a collaborative, consultative working culture within and between GenD and our customers.
Pricing
- Price
- £800 to £2,200 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@gend.co.
Tell them what format you need. It will help if you say what assistive technology you use.