HeadSpin Inc.

Application Testing

Our platform provides real-world testing with SIM-enabled mobile devices, browsers, OTT media devices, and Smart TVs. Our platform tracks performance with 130+ built-in KPIs covering UI, network, device, and experience metrics, with annotations for business-specific insights. We enable developers to test precisely, detect issues instantly, and seamlessly evaluate performance.

Features

• Real-time performance monitoring applications, services, devices, and environments.
• Real-time platform for testing, monitoring, and optimising mobile applications.
• Centralised dashboard providing unified visibility of application health and metrics.
• Detailed analytics offering insights into performance KPI's and optimisation opportunities.
• Multi-environment support for cloud, hybrid, and on-premise application deployments.
• Testing using real SIMs, real devices, and real networks.
• User experience capturing response times, interactions, and behavioural patterns.
• Scalable architecture supporting high-volume data ingestion from distributed systems.
• AI Powered Issue Detection and recommendation for resolution
• Support over 60+ test automation frameworks.

Benefits

• Improves application reliability through continuous visibility and early issue detection.
• Reduces development time by identifying root causes quickly.
• Enhances user experience with proactive performance insights and optimisation guidance.
• Supports faster issue resolution through detailed analytics and actionable intelligence.
• Enables data-driven decision making using comprehensive performance metrics/KPI's
• Improves collaboration between teams with shared dashboards and unified reporting.
• Reduces operational costs by preventing failures before impacting critical services.
• Ensures consistent performance across cloud, hybrid, and on-premise deployments.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.north@headspin.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

102916063287805

Contact

Steve North
+44 (0)7771940803
steve.north@headspin.io

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
  • Software change, configuration and process management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: DevOps tools, cloud services, CI/CD, SIEM, analytics suites
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service operates within standard maintenance windows, during which brief periods of reduced availability may occur. Monitoring coverage depends on customer-provided access, credentials, and correct integration with supported environments and APIs. Performance insights may be limited where restricted data access prevents full visibility. Service availability and data processing depend on network connectivity between customer systems and the monitoring platform. Some advanced features may require compatible third-party tools or cloud services. Customer-side configuration changes, security policies, or incomplete deployments may affect monitoring accuracy. Support is provided remotely and may be constrained by customer infrastructure or compliance requirements.
• System requirements:
  • Stable internet connectivity between customer environment and monitoring service endpoints.
  • Appropriate access credentials enabling data collection from required applications.
  • API permissions allowing integration with customer systems and automation tools.
  • Compatible web browser for accessing dashboards and administration interfaces.
  • Sufficient compute resources for running monitoring agents without performance impact.
  • Customer firewall rules permitting secure outbound communication to monitoring platform.
  • Logging enabled on systems to capture required performance data
  • Updated security patches ensuring monitored environments remain stable and compliant.
  • Optional integration licences for third-party tools used alongside monitoring features.

User support

• Email or online ticketing support: Yes
• Support response times: We respond within one working hour for high-priority issues and within four working hours for standard enquiries. Support operates Monday to Friday, 9:00 to 17:30. Weekend and public holiday response times may be slower and handled on a best-effort basis. Optional extended support hours are available on request.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The service provides structured support levels to ensure timely and effective issue resolution. Level 1 Support provides first-line assistance via email or online ticketing. This includes incident logging, initial triage, basic troubleshooting, and user guidance. Level 1 support is included within the standard service cost. Level 2 Support is provided for issues requiring deeper technical investigation. Incidents are escalated to experienced support engineers who perform detailed analysis, diagnostics, and remediation. Level 2 support is included within the standard service cost unless otherwise agreed. Level 3 Support applies to complex or critical issues that require senior technical oversight or management involvement. Escalation may include senior engineers, product specialists, or management to coordinate resolution and communication. Level 3 support is included for critical incidents. Support is provided during standard business hours unless extended support is agreed separately. The service does not require a dedicated Technical Account Manager as standard; however, a named technical contact or cloud support engineer can be provided as an optional, chargeable service if required. Pricing for optional enhanced support or account management is agreed on a case-by-case basis and detailed in the service pricing documentation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a clear and supportive onboarding experience to help users start using our service quickly and confidently. New users receive access to comprehensive online training materials, including step-by-step guides, video tutorials, and a searchable knowledge base that covers all core features and common workflows. This enables users to learn at their own pace and revisit materials whenever needed. For teams requiring a more structured introduction, we offer live remote training sessions led by our product specialists. These sessions can be tailored to the organisation’s requirements and are designed to help users understand best practices, configure their environment, and begin working productively from day one. We also supply detailed user documentation, updated regularly to reflect new functionality. This includes setup instructions, feature explanations, troubleshooting guidance, and practical examples to support both new and advanced users. Where appropriate, we can provide onsite onboarding workshops to support larger or more complex deployments. These sessions help ensure smooth adoption, allow direct engagement with our experts, and give users an opportunity to ask questions specific to their operational needs. Our goal is to make onboarding straightforward, efficient, and fully supported.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, users can extract their data quickly and securely through our standard export tools. All customer data can be downloaded directly from the platform in commonly used, machine-readable formats, ensuring compatibility with external systems. If preferred, users may request a full data export, which our support team will prepare and deliver via a secure transfer method. This export includes all records, configuration data, and any associated documentation. We also provide clear guidance and documentation to support the extraction process, ensuring users understand the scope of data available and the steps required. Our team is available to assist with queries to ensure a smooth transition and complete retrieval of customer-owned information before access is deactivated.
• End-of-contract process: As a contract approaches its end date, we provide advance notifications to ensure users have sufficient time to plan next steps. During this period, all services remain fully available, allowing users to continue operations, review their data, and initiate any required exports. If the contract is renewed, service continues seamlessly without interruption. If not, access remains active until the agreed termination date, after which user accounts are deactivated in line with our offboarding procedures. Once the contract ends, data extraction support, account closure activities, and secure data deletion (where applicable) are carried out according to our documented processes and any regulatory requirements. Included in the Contract Price Full access to the service until the contract end date Standard data export tools and guidance Account deactivation and secure data deletion Customer support for routine offboarding queries Additional Costs (if required) Custom or large-scale data extraction outside standard formats Extended access beyond the contract end date Specialist consultancy or technical support not covered under standard offboarding
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessibility of Onboarding and Offboarding Documentation Our onboarding and offboarding documentation is designed to be easily accessible for all users. All materials are hosted online in a central, continuously updated knowledge base that can be accessed from any device without the need for special software. Content is organised intuitively with clear navigation, search functionality, and labelled sections for quick reference. Documents are provided in universally accessible formats (e.g., HTML and PDF) that support screen readers and comply with standard accessibility guidelines. Key processes are available as step-by-step guides, checklists, and short instructional videos to accommodate different learning preferences. Users retain access to the documentation throughout their employment or service period, ensuring that both onboarding and offboarding processes are transparent, consistent, and easy to follow at any time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop services provide consistent core monitoring and analytics capabilities, with differences reflecting platform-specific characteristics. The mobile service supports testing and monitoring on real mobile devices using live networks and SIMs, capturing mobile-specific metrics such as device performance, network variability, and user interactions. The desktop service focuses on web and browser-based environments across supported operating systems, providing cross-browser testing, performance monitoring, and user experience analysis. Both services share common dashboards, reporting, alerting, and integration capabilities, ensuring a unified monitoring experience across platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a secure web-based interface and supporting APIs, allowing users to view dashboards, configure test results, view KPIs, and export data.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed to meet WCAG 2.2 AA accessibility standards. Users can navigate the platform using keyboard-only controls and screen readers. Content supports appropriate colour contrast, scalable text, and consistent navigation. Form inputs and alerts include accessible labels and error messaging. Data visualisations provide alternative text and tabular views where possible. Some complex charts or real-time visualisations may have limited screen reader support, and certain advanced configuration features may require mouse interaction. Accessibility is continually reviewed and improved based on user feedback and best practice.
• API: Yes
• What users can and can't do using the API: The service provides documented APIs that allow users to integrate test data suite, automation tools, and reporting platforms.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation available; ; Yes; ; Description of customisation; ; Users can customise the service to align with their test management requirements. Customisable elements include monitored applications and devices, test scripts & configurations, KPIs (including custom KPIs) and reports, reports. Users can tailor test execution across mobile, web, and API channels, select target devices, locations, and networks, and define performance criteria relevant to their user journeys. Customisation is carried out through a secure web-based interface and supported APIs. Users can configure dashboards using configurable filters, and views, create threshold and integrate the service with CI/CD pipelines and third-party tools. Advanced users can customise analytics outputs and reporting through APIs and dashboard integrations. Customisation is controlled through user-based access. Users can access dashboards, reports, and insights according to their assigned permissions. Access controls ensure changes align with organisational governance, security, and compliance requirements.

Scaling

• Independence of resources: The service is delivered using a multi-tenant architecture with dedicated resources allocated to customers on our virtual cloud platform.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and performance metrics through dashboards and reports. Metrics include application load time, response times, connectivity errors, and performance KPIs across devices.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export test data through secure administrative tools and APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed for high availability using resilient, cloud-based infrastructure. A service availability target of 99.5% per calendar month is provided, excluding planned maintenance and force majeure events. Availability is measured at the service interface level. Planned maintenance is scheduled outside of core business hours where possible and communicated in advance. Unplanned outages are monitored and addressed in line with defined incident management procedures. If availability falls below the guaranteed level in a given month, customers are eligible for service credits in accordance with the agreed service level agreement. Credits are applied to future service charges rather than provided as cash refunds. Full details of availability calculations, exclusions, and service credit thresholds are documented within the SLA provided to buyers.
• Approach to resilience: The service is designed using resilient, cloud-based architecture to minimise the impact of component or infrastructure failures. It is hosted in professionally managed cloud data centres that provide redundant power, networking, cooling, and physical security controls. The platform uses redundancy across critical components, with automated monitoring and alerting to detect and respond to service issues. Data is protected through regular backups and recovery processes, supporting restoration in the event of failure or data loss. Capacity can be scaled to meet demand, reducing the risk of service degradation during peak usage. Planned maintenance is managed to minimise disruption, and failover procedures are in place where supported by the underlying cloud infrastructure. Further technical details on resilience and datacentre design are available on request.
• Outage reporting: The service reports outages through email notifications to designated customer contacts. Service status updates are provided during incidents and on resolution. There is no public status dashboard or outage reporting API.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through authenticated accounts and role-based access controls. Administrative privileges are granted only to authorised users, following least-privilege principles. Support interactions require identity verification before changes are made, and all access and actions are logged for audit and security monitoring purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 and SOC3 Compliance
• Information security policies and processes: The organisation operates an information security management framework aligned with recognised industry standards. Information security policies cover areas including access control, data protection, incident management, risk management, and business continuity. Policies are approved and overseen by senior management with board-level responsibility for security governance. Clear reporting structures are in place, with defined roles and responsibilities for information security. Security incidents and risks are reported through formal escalation and review processes, ensuring appropriate oversight and timely response. Compliance with information security policies is enforced through technical controls, documented procedures, and staff training. Regular reviews, risk assessments, and independent testing are used to verify that policies remain effective and are followed in practice. Policies and processes are reviewed periodically to ensure they remain aligned with regulatory requirements, contractual obligations, and evolving security threats.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation uses controlled configuration and change management processes aligned with recognised standards. Service components are versioned and tracked throughout their lifecycle. Proposed changes are documented, approved, and assessed for security, availability, and data protection impact before implementation. All changes are logged, auditable, and reviewed after deployment to confirm success and identify issues.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The organisation operates a structured vulnerability management process aligned with recognised standards. Potential threats are identified through regular vulnerability scanning, penetration testing, and risk assessment activities. Identified vulnerabilities are assessed based on severity, impact, and likelihood. Security patches are prioritised according to risk and deployed in line with defined patch management timelines, with critical vulnerabilities addressed as a priority. Changes are tested before deployment to minimise service impact. Information about potential threats is obtained from trusted sources including cloud service providers, security advisories, vendor notifications, and independent security testing organisations.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The service uses continuous monitoring, logging, and automated alerts to identify potential security compromises, including unusual access patterns, configuration changes, or abnormal system behaviour. Events are correlated and reviewed to determine potential impact and severity. When a potential compromise is identified, access may be restricted, affected components isolated, and customers notified in line with agreed incident processes. Incidents are triaged promptly, with initial assessment typically within one working hour during support hours. Response actions follow documented incident management procedures to contain, investigate, remediate, and prevent recurrence.
• Incident management type: Supplier-defined controls
• Incident management approach: The service uses continuous monitoring, logging, and automated alerts to identify potential security compromises, including unusual access patterns, configuration changes, or abnormal system behaviour. Events are correlated and reviewed to determine potential impact and severity. When a potential compromise is identified, access may be restricted, affected components isolated, and customers notified in line with agreed incident processes. Incidents are triaged promptly, with initial assessment typically within one working hour during support hours. Response actions follow documented incident management procedures to contain, investigate, remediate, and prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free version provides limited access to core features to allow buyers to evaluate the service. It includes basic functionality and access to documentation. It excludes advanced features, integrations, SLAs, and dedicated support. The free version is time-limited and available for a fixed evaluation period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2® Type II Compliance
  • SOC 3® Compliance

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.north@headspin.io. Tell them what format you need. It will help if you say what assistive technology you use.