Multivista

Multivista

Construction reality capture and site monitoring: inspection-grade photography, 360° photo site capture, video/virtual walkthroughs, 3D laser scanning to produce Scan-to-Plan CAD drawings and Scan-to-BIM Revit models, and UAV/drone surveys, time-lapse webcams (live + timelapse)—mapped to plans in a secure cloud platform for progress tracking, quality assurance and accurate as-built records.

Features

• High-resolution photo documentation indexed by project plan and date.
• 360° site photography for full immersive visual coverage.
• Drone aerial imaging providing mapped, measurable site views.
• Live webcams and timelapse for real-time remote monitoring.
• 3D laser scanning capturing precise measurable site conditions.
• Scan-to-BIM and Scan-to-CAD modelling capabilities.
• Virtual walkthroughs enabling remote site inspections anytime.
• Cloud-based platform with secure universal access.
• AI-assisted progress reporting and automated tracking.
• Unlimited multi-user access for seamless project collaboration.

Benefits

• Monitor progress remotely and reduce unnecessary site visits.
• Improve collaboration with real-time shared visual project access.
• Verify work quality early and prevent costly mistakes.
• Reduce disputes using clear, time-stamped visual documentation.
• Streamline inspections with remote virtual site access anytime.
• Increase accuracy with organised measurable project visuals.
• Support faster decisions using complete visual construction records.
• Ensure compliance and transparency with detailed documentation.
• Speed up handover with complete as-built visual records.
• Reduce rework by identifying issues early through visual tracking.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at london-info@multivista.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

102932904317141

Contact

Charles Hill
02086109869
london-info@multivista.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • Media Services

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Browser Access

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are prioritised by severity and routed automatically to the correct team within agreed response times, with real-time tracking and status updates for stakeholders. Comprehensive reporting includes SLA performance, resolution times, and trend analysis, helping monitor service quality and identify improvement opportunities. Standard operating hours align with typical business requirements, with optional extended coverage to support critical services. Out-of-hours support is available through a global model, with the UK team supported by additional resource in North America to ensure uninterrupted service. Clear escalation pathways are in place to maintain rapid response and effective issue resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our support services are structured to maximise customer value by ensuring stability, responsiveness, and continuous alignment with our customers’ operational objectives. We understand the importance of reliable and predictable service delivery within a housing and community-focused environment, and our approach is designed to provide assurance today while supporting future scalability and growth.; ; Multivista operates within robust Service Level Agreements that align with our customers’ requirements. All support requests and incidents are logged and tracked through our centralised ticketing platform, ensuring full visibility from initial submission through to resolution. Tickets are categorised by priority and severity, with automated workflows to ensure the appropriate team receives and responds to each case within agreed timescales. Real-time monitoring and regular status updates ensure clear communication and transparency throughout the process.; ; Comprehensive reporting is available, including SLA compliance, response and resolution times, backlog analysis, and trend reporting, enabling our customers to monitor performance, identify opportunities for service and process improvements.; ; Standard operating hours align with typical business needs, with extended coverage options available for mission-critical services. As a global business, we also provide out-of-hours support through teams based in both the UK and North America, with defined escalation pathways to ensure rapid and effective response.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding & Training ; Every new project begins with a Project Implementation Meeting (PIM) led by the Contract Manager, delivered on-site whenever possible to maximise adoption. ; ; Preparation – Virtual pre-meeting with leadership to confirm users, permissions, equipment, and objectives. Customer shares project directory; Multivista issues welcome emails and ensures equipment is ready. ; ; On-Site Kick-off Meeting – Face-to-face with stakeholders, typically comprising: ; ; Introductions and service overview. ; ; User setup and access configuration (SSO and permissions). ; ; Desktop demonstrations of Multivista navigation, GoCapture setup, floorplan mapping, uploads, and support. ; ; Practical on-site capture demonstration with staff and line managers. ; ; Interactive Q&A to confirm workflows and permissions. ; ; For distributed teams, virtual sessions in the UK timezone are available, often arranged quickly. However, Multivista’s strong preference, and proven driver of adoption, is to deliver onboarding on-site, shoulder-to-shoulder with your teams. ; ; Real People, Real Support ; ; With hundreds of directly employed UK staff, always-local phone support, and a culture of on-site presence, Multivista guarantees the fast, human, and practical support our customers value the most. By phone, email, or in person, you’ll always reach a UK-based team who understands your projects and resolves issues quickly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We are able to provide an archive .
• End-of-contract process: An offline archive is available at the end of the contract ,there is a small one off charge for this of circa £1000 but this is dependant on the volume of data . But there is an option to continue subscribing to the platform so all functionality is kept the price for this will depend on how many projects and how much data is held .
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via account manager or via the software platform

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The app is not feature complete with the web version, but contains most commonly used client functions.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes, there are functions used by our local office to administer and add content to projects that are not available to clients.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We generally target WCAG 2.2 AA for designs of new client interface functionality, but we have not had a 3rd party certification for accessibility.
• API: Yes
• What users can and can't do using the API: Users can perform common actions that clients can perform in the web interface, mostly to view content. We can provide documentation when required. No sandbox environment, but local office can create a test project if needed to test API calls.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We ensure users are not impacted by fluctuating demand by using scalable AWS architecture. Auto Scaling automatically adjusts compute capacity based on real-time usage, while Elastic Load Balancing distributes traffic evenly to prevent overload. Services are deployed across multiple Availability Zones to maintain resilience and continuity. We also use AWS managed services like Lambda, DynamoDB, and Aurora, which scale automatically without manual intervention. Resource isolation ensures one user’s activity doesn’t affect others, and performance is continuously monitored through CloudWatch and other AWS tools so we can proactively respond to any issues.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of projects .; Number of users .; Number of images .
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Hexagon Group

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Mass export would be done by a member of our team upon request , although individual images can be downloaded to local machines by users .
• Data export formats: Other
• Other data export formats: Projects can be archived into fully browser-loadable offline bundles.
• Data import formats: Other
• Other data import formats: Photo assets can be attached via client interface .

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Amazon hosting is 99.99%, and our software is updated with no downtime. However, we don’t normally promise an SLA specifically.
• Approach to resilience: We use amazon web service and this information is available on request .
• Outage reporting: Reported via a public dashboard at https://multivista.statuspage.io/.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Restricted via granular permissions as described in https://support.multivista.com/en/articles/3761253-how-is-the-system-secured.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber essentials .
• Information security policies and processes: Our Software follows SOC2 processes and policies. Note that we are not yet certified but will be in 2026.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our software follows SOC2 processes and policies. Note that we are not yet certified but will be in 2026. Security risk assessment is completed for changes before they are deployed, and changes to risk levels as new information is learned is assessed in an ongoing way.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our software follows SOC2 processes and policies. Note that we are not yet certified but will be in 2026.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our software uses various live monitoring solutions to determine live risk as well as static analysis on new and existing code as changes happen. We treat security threats as critical priority until they are properly assessed. Incidents are tracked and actioned by a dedicated team as quickly as possible depending on priority.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We do not tend to have common support issues that require our intervention . There is a ticketing system for reporting incidents and support requests . Tickets are prioritised by severity and routed automatically to the correct team within agreed response times, with real-time tracking and status updates for stakeholders. Comprehensive reporting includes SLA performance, resolution times, and trend analysis, helping monitor service quality and identify improvement opportunities. Standard operating hours align with typical business requirements, with optional extended coverage to support critical services.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1.5%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 3.5%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 955fc11e-e8f8-4344-8c65-0ec9d8dbfec9
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at london-info@multivista.com. Tell them what format you need. It will help if you say what assistive technology you use.