UST Global Pvt Ltd

UST SmartOps - Intelligent Automation (IA)

UST SmartOps is a GenAI powered intelligent automation platform that uses automation-enabled workflows as its primary component to deliver end-to-end automation solutions for various business scenarios. With its GenAI co-pilot, no-code workflow builder, and seamless integration capability with your existing systems, the platform transforms operations and accelerates your digital journey.

Features

• Generate digital workflows with GenAI Co-Pilot SmartGenie from natural language.
• Integrate diverse systems for seamless data exchange and process orchestration.
• Integrate via APIs, queues, or email channels with our r-Hub/i-Hub.
• Smart dashboards and real-time analytics provide insights enabling informed decision-making.
• Safeguard confidential information adhering to current security and regulatory protocols.
• Seamless scalability ensures unhindered performance for evolving enterprise requirements.

Benefits

• UST SmartOps streamlines processes,and accelerates task completion, increasing efficiency.
• Reduce labor costs and minimize errors for significant cost savings.
• Handle increased workloads without a proportional increase in human resources.
• Reduce human errors, ensuring consistent and accurate execution of tasks.
• Generates valuable data enabling data-driven decision-making and process optimization.
• Real-time visibility into processes to monitor and manage operations effectively.

£3,000 to £3,500 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

103373311252839

Contact

Patrick Marren
07544102103
ukpublicsectorsales@ust.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements:
  • 16vcpu - 64GB-512GBSSD (5 VMs)
  • 4vcpu - 16GB - 512GBSSD (1 VM)
  • 32vcpu - 128GB - 512GBSSD (1 VM)
  • We also offer fully hosted cloud (SaaS) solution.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is SLA dependent and subject to discussions and requirements. If it is of high priority, response time will be 5-15 minutes and resolution time will be 2hrs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have L1, L2 and L3 support levels and are finalized as per the client requirements. Cost and resources are subject to discussions and are determined as per the client needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer customers with a blueprint containing the transformation approach to demonstrate the real savings by implementing a pilot process through UST SmartStart engagement. UST SmartStart is a 8-week strategic assessment for discovering the operational activities of an identified functional area. It typically comprises of 3 phases: Pre-discovery, Discovery & Analysis, and Finalise.; We grant user access to the platform using fine-grained permissions built on role-based access controls (RBAC). Customers can create multiple roles and assign roles to users based on their responsibilities. RBAC lets you control the way your users’ access, view and manage data. You can restrict the activities a user performs based on roles, user groups, credentials, devices and device groups and permissions and permission sets.; Online documentation and user manuals are available to help users to get started. Additional training requests can be considered on demand.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: UST SmartOps has no end user data stored.
• End-of-contract process: Periodic notice are sent to customer of upcoming termination date and renewal options. End-of-contract process includes adequate transition and transfer activities based on customer needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile browsers can be used to access the application though there is no guarantee of optimal viewing experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Secure service interface is available for selected features of the platform.
• Accessibility standards: None or don’t know
• Description of accessibility: Service is available over web protected by various authentication measures.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Predict and integration APIs are made available over a secure API gateway.; APIs are protected via authentication tokens.; Machine Learning Model Training and Configuration data changes are not permitted via API interface.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customize the workflows and configurations associated with the product features. Customization can be done using the application interface. Designated personas are available for every feature to facilitate customization.

Scaling

• Independence of resources: Application can scale dynamically on demand. In addition, clients are assigned dedicated containers for processes that have a strict SLA.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide dashboard with container and node level metrics, service response time and failure statistics for API.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Options to export data to excel formats for various features is available as a part of reporting and dashboards in UST SmartOps .
• Data export formats: Other
• Other data export formats: MS Excel
• Data import formats: Other
• Other data import formats:
  • MS Excel
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UST SmartOps uses the high availability features of cloud providers such as zone redundancy to ensure that business critical services are not affected.
• Approach to resilience: Information on resilience available on request.
• Outage reporting: Email alerts, real-time dashboard-based reporting (not public).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We grant user access to the platform using fine-grained permissions built on role-based access controls (RBAC). Customers can create multiple roles and assign roles to users based on their responsibilities. RBAC lets you control the way your users’ access, view and manage data. You can restrict the activities a user performs based on roles, user groups, credentials, devices and device groups and permissions and permission sets.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Initial certification date – 5 dec 2017. Latest certification date – 25 sep 2023
• What the ISO/IEC 27001 doesn’t cover: The certification includes application development, application management, infrastructure management services, engineering services, business process, outsourcing services, support functions such as human resources, finance, workplace management, sales & marketing, information services, information security management system, covering on-premises and cloud environments within UST.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • SOC-1 Type I
  • SOC-1 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UST follows a pre-defined escalation and reporting approach for information security. Further details will be made available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Undisclosed. Information can be provided to individual customers under an NDA.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We do container scanning using Trivy to identify vulnerabilities and depending on the criticality of new vulnerabilities reported, patching can be done as quickly as within 48 hrs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have L1, L2 and L3 support levels and are finalized as per the client requirements. If it is of highest priority, response time will be 5-15 minutes and resolution time will be 2hrs.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ITOSM combines ITSM incident management processes with ITOM hybrid monitoring and intelligent correlation. ITOSM helps you conquer the chaos of multi-cloud management, with a single digital operations command center where you can proactively discover, monitor, manage, and remediate incidents without toggling between multiple consoles or struggling with disparate data sour.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  UST engages in numerous initiatives for tackling economic inequality, these include: ; •Working with local Combined Authorities and training providers to build training courses (focussed on digital skills) for economically disadvantaged citizens. ; •People who engage in these courses can then be hired by UST into full-time roles and begin their career in technology. ; •UST support closing skills gaps in key technology areas e.g. UST have developed a mobile application to support the development of skills in Artificial Intelligence for 3 key user profiles – those looking to start a career in AI, those looking to move into an AI role, and citizens who are interested in AI.; •UST are keen to support local SME’s and can agree with a buyer as to how many local SME’s will be utilised in an engagement. ; •UST invest significant sums into innovation aimed at delivering more productivity at lower cost e.g. we have developed our own Generative AI Testing platform.

  Equal opportunity

  UST engages in numerous initiatives for promoting equal opportunities, these include: ; •Working TechSheCan to enable great access to women within the world of tech careers. UST also invested in building the training platform for TechSheCan.; •UST work with numerous partners to support veterans who want to start a carer in Tech once they have left the military.; •UST are an equal opportunities employer and do not discriminate on the basis of age, sex, gender, disability, or religion. We can share our policies and process for this to support discussions. ; •UST have published a detailed Modern Slavery statement and have processes in place to support this. More details can be found at: https://www.ust.com/content/dam/ust/documents/modern-slavery-statement-2022.pdf.; •UST works with local skills development partners to support the development of tech skills amongst numerous societal groups.

  Wellbeing

  UST have developed a Digital Inclusion Community App to support the development of essential digital skills amongst digital excluded people. This enables citizens to be able to use digital services, from both Public and Private organisations, driving a more integrated digital community.

Pricing

• Price: £3,000 to £3,500 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide 1-month free trial for automated invoice extraction.
• Link to free trial: https://smartvision.ustsmartops.ai/demo/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.