Responsiv Solutions Ltd

Responsiv Cloud Automation Platform

Enterprise grade, full lifecycle Advanced Case and Business Process Management (BPM) platform. Business users quickly implement process improvements without the need to build and maintain an IT infrastructure. Provides visibility and management of business processes. including development, test and production—with tooling and run time for design, execution, monitoring and optimisation.

Features

• Three environments (Highly Available Production, Test and Development)
• Improve evidence of process control with integrated audit trail
• Standardise behaviour and improve Customer Experience by automating activities
• Use business workflows to combine process and case-centric tasks
• Intuitive user interface for work management, completion and real-time reporting
• Improve quality with error reduction, proactive escalation and proactive reporting
• Compatible with IBM Business Automation Workflow assets
• Improve resource utilisation with real-time performance management
• Ability to escalate/reassign tasks according to different criteria

Benefits

• Promote process reuse and drive consistency of process execution
• 360-degree view of work to drive more successful, optimised outcomes
• Reduce re-work and errors to approaching zero
• Consolidate and standardise task work to prioritise more easily
• Empower knowledge workers to manage and track non-repeatable work
• Build stakeholder engagement at all levels of the organisation
• Coordinate cases consisting of automated, human and ad-hoc tasks.
• Make performance-based management decisions for cost reduction and streamlining
• Enhance collaboration within cases between SMEs and Business peers

£3,167.00 an instance a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

103618768087080

Contact

Mike Axial
+44 (0)1344 266 980
sales@responsiv.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Normally used stand-alone, however process discovery and modelling can be done with Responsiv IBM Blueworks Live. When a separate policy and rule management and execution capabilities are required Responsiv Cloud Decisions Platform can be used
• Cloud deployment model: Public cloud
• Service constraints: Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
• System requirements:
  • Supported Browser
  • Apple Safari (v 11, v12, v13)
  • Apple Safari on iOS (v11.x, v12.x, v13)
  • Freedom Scientific JAWS screen reader (v18)
  • Google Chrome (latest release)
  • Microsoft Edge (latest release)
  • Mozilla Firefox (latest release)
  • Mozilla Firefox ESR (latest release)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time depends upon request severity. Severity 1 has an RTO of 4 hours, whilst a Severity 4 has an RTO within 1 business day (Monday-Friday business hours); Full details at https://responsiv.co.uk/responsiv-cloud-platform-support/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included within the price; https://responsiv.co.uk/responsiv-cloud-platform-support/; ; On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training can be provide as required (charges apply).; Extensive user documentation exists online
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is accessible through several export functions available in via the administration console and design tools. Responsiv will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration
• End-of-contract process: If the user chooses not to renew the contract the account will be suspended and access denied. The platform is then deleted and all data erased.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All provided user interfaces are responsive. Screens created within the system are responsive and tools allow for sophisticated reactions to different form factors.; Mobile solution is primarily designed for process execution, rather than development
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Portal to access tools provided by the system.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Please refer to the Accessibility Checklist at https://www.ibm.com/able/product_accessibility/request?requestId=a73dd52271b7e2caab81d30d5e677d18
• API: Yes
• What users can and can't do using the API: APIs available are detailed at https://www.ibm.com/docs/en/baw/20.x?topic=programming-rest-apis
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Many aspects of the service can be customised including user interface through to full customisation via the accessible APIs

Scaling

• Independence of resources: The architecture of Responsiv cloud platforms and services maintains logical separation of client data. ; Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: A self-service Admin portal is included within the product
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is accessible through several export functions available in via the administration console and design tools.
• Data export formats: Other
• Other data export formats: BPMN 2.0
• Data import formats: Other
• Other data import formats: BPMN 2.0

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Responsiv will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, Responsiv will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Use of segregated networks behind a firewall

Availability and resilience

• Guaranteed availability: Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information at https://responsiv.co.uk/support/; Availability during a contracted month = Compensation; (% of monthly subscription fee for contracted month that is the subject of a claim); <99.9% = 2%; <99.0% =5%; <95.00% = 10.0%
• Approach to resilience: Available on request
• Outage reporting: Email notifications for scheduled changes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Responsiv maintains individual role-based authorisation of privileged accounts that is subject to regular validation. A privileged account is a duly authorised Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 25 April 2022
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification covers the the hosting for the service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Responsiv has a set of security policies documented as part of our policy framework. Responsibility and accountability for executing internal security programs is established through these formal documented policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Responsiv maintains policies and procedures to manage risks associated with making changes to the Responsiv Cloud Platform offerings. ; ; Changes are documented and tested against non-production environments to develop detailed run-books that are used to implement changes. Where possible changes are scripted and automated to further reduce the potential for human error and mitigate security risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Responsiv Cloud Services are regularly assessed for potential security vulnerabilities and deployed in an isolated manner to mitigate the risk of contagion. Operating systems and other components are chosen with security in mind. ; ; Patches are tested and deployed as needed and according to a specific risk assessment. Potential threats are identified through our vendor and partner links, and security forums.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Administrative access and activity to Responsiv Cloud Platform and Services are logged, and the logs retained. Our policies and measures help identify unauthorised access and activity to facilitate a timely and appropriate response.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of an incident, automated monitoring in the Responsiv Cloud Platform will raise a ticket in our ITIL based service desk. Standardised processes are then followed to address the incident. A root cause analysis is performed where appropriate and notified to the customer.; ; Incident details are recorded in our service desk and where appropriate available to the specific customer. Root cause reports are recorded in the same way for records and sent to the customer.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
• Equal opportunity:

  Equal opportunity

  Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.; Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
• Wellbeing:

  Wellbeing

  Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

• Price: £3,167.00 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.