Responsiv Solutions Ltd

Responsiv Cloud Automation Platform

Enterprise grade, full lifecycle Advanced Case and Business Process Management (BPM) platform. Business users quickly implement process improvements without the need to build and maintain an IT infrastructure. Provides visibility and management of business processes. including development, test and production—with tooling and run time for design, execution, monitoring and optimisation.

Features

  • Three environments (Highly Available Production, Test and Development)
  • Improve evidence of process control with integrated audit trail
  • Standardise behaviour and improve Customer Experience by automating activities
  • Use business workflows to combine process and case-centric tasks
  • Intuitive user interface for work management, completion and real-time reporting
  • Improve quality with error reduction, proactive escalation and proactive reporting
  • Compatible with IBM Business Automation Workflow assets
  • Improve resource utilisation with real-time performance management
  • Ability to escalate/reassign tasks according to different criteria

Benefits

  • Promote process reuse and drive consistency of process execution
  • 360-degree view of work to drive more successful, optimised outcomes
  • Reduce re-work and errors to approaching zero
  • Consolidate and standardise task work to prioritise more easily
  • Empower knowledge workers to manage and track non-repeatable work
  • Build stakeholder engagement at all levels of the organisation
  • Coordinate cases consisting of automated, human and ad-hoc tasks.
  • Make performance-based management decisions for cost reduction and streamlining
  • Enhance collaboration within cases between SMEs and Business peers

Pricing

£3,167.00 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 0 3 6 1 8 7 6 8 0 8 7 0 8 0

Contact

Responsiv Solutions Ltd Nathan Kirkham
Telephone: +44 (0)1344 266980
Email: nathan.kirkham@responsiv.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Normally used stand-alone, however process discovery and modelling can be done with Responsiv IBM Blueworks Live. When a separate policy and rule management and execution capabilities are required Responsiv Cloud Decisions Platform can be used
Cloud deployment model
Public cloud
Service constraints
Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements
  • Supported Browser
  • Apple Safari (v 11, v12, v13)
  • Apple Safari on iOS (v11.x, v12.x, v13)
  • Freedom Scientific JAWS screen reader (v18)
  • Google Chrome (latest release)
  • Microsoft Edge (latest release)
  • Mozilla Firefox (latest release)
  • Mozilla Firefox ESR (latest release)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time depends upon request severity. Severity 1 has an RTO of 4 hours, whilst a Severity 4 has an RTO within 1 business day (Monday-Friday business hours)
Full details at https://responsiv.co.uk/responsiv-cloud-platform-support/
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Included within the price
https://responsiv.co.uk/responsiv-cloud-platform-support/

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists online
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is accessible through several export functions available in via the administration console and design tools. Responsiv will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration
End-of-contract process
If the user chooses not to renew the contract the account will be suspended and access denied. The platform is then deleted and all data erased.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All provided user interfaces are responsive. Screens created within the system are responsive and tools allow for sophisticated reactions to different form factors.
Mobile solution is primarily designed for process execution, rather than development
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Portal to access tools provided by the system.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Please refer to the Accessibility Checklist at https://www.ibm.com/able/product_accessibility/request?requestId=a73dd52271b7e2caab81d30d5e677d18
API
Yes
What users can and can't do using the API
APIs available are detailed at https://www.ibm.com/docs/en/baw/20.x?topic=programming-rest-apis
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Many aspects of the service can be customised including user interface through to full customisation via the accessible APIs

Scaling

Independence of resources
The architecture of Responsiv cloud platforms and services maintains logical separation of client data.
Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
A self-service Admin portal is included within the product
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is accessible through several export functions available in via the administration console and design tools.
Data export formats
Other
Other data export formats
BPMN 2.0
Data import formats
Other
Other data import formats
BPMN 2.0

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Responsiv will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, Responsiv will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Use of segregated networks behind a firewall

Availability and resilience

Guaranteed availability
Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information at https://responsiv.co.uk/support/
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
Approach to resilience
Available on request
Outage reporting
Email notifications for scheduled changes

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Responsiv maintains individual role-based authorisation of privileged accounts that is subject to regular validation. A privileged account is a duly authorised Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
25 April 2022
What the ISO/IEC 27001 doesn’t cover
The ISO/IEC 27001 certification covers the the hosting for the service
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Responsiv has a set of security policies documented as part of our policy framework. Responsibility and accountability for executing internal security programs is established through these formal documented policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Responsiv maintains policies and procedures to manage risks associated with making changes to the Responsiv Cloud Platform offerings.

Changes are documented and tested against non-production environments to develop detailed run-books that are used to implement changes. Where possible changes are scripted and automated to further reduce the potential for human error and mitigate security risks.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Responsiv Cloud Services are regularly assessed for potential security vulnerabilities and deployed in an isolated manner to mitigate the risk of contagion. Operating systems and other components are chosen with security in mind.

Patches are tested and deployed as needed and according to a specific risk assessment. Potential threats are identified through our vendor and partner links, and security forums.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Administrative access and activity to Responsiv Cloud Platform and Services are logged, and the logs retained. Our policies and measures help identify unauthorised access and activity to facilitate a timely and appropriate response.
Incident management type
Supplier-defined controls
Incident management approach
In the event of an incident, automated monitoring in the Responsiv Cloud Platform will raise a ticket in our ITIL based service desk. Standardised processes are then followed to address the incident. A root cause analysis is performed where appropriate and notified to the customer.

Incident details are recorded in our service desk and where appropriate available to the specific customer. Root cause reports are recorded in the same way for records and sent to the customer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£3,167.00 an instance a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.