MDB Service Consulting Ltd

MDB Digital Business Change Planning

MDB Service Consulting uses industry recognized business change frameworks, methodologies and tools that deliver successful business change.The Prosci ADKAR® Model is one of the most widely requested and sought-after models for change management. Backed by 20 years of Prosci research, that organisational change only happens when individuals change.

Features

• Designed around five building blocks for successful change
• Awareness: Create awareness for the need for change
• Desire: The desire to make the change happen
• Knowledge: Providing the knowledge of how and what to change
• Ability: Give organisations the skills and capabilities to change
• Reinforcement: Reinforcing the change as the change occurs
• Covering: Big Data, Analytics, AI, Automation, New technologies
• Covering: IT Operations Management (ITOM) and Discovery solutions
• Covering: ITSM IT Service Management (BMC Remedy, BMC Helix, ServiceNow)

Benefits

• Defined Change Programme to support Digital Transformation activities
• Delivering real change that works, provides value and benefit
• Encompasses the soft elements of change that are hard
• Supporting Workload Automation, IT Service Management, IT Operations Management
• Input to Talent, Process & Technology Digital Transformation programme
• Enable long-term process benefits to Digital programmes

£715 to £1,430 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@mdbsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

103823133478326

Contact

Mike Braithwaite
07985652954
Mike@mdbsc.co.uk

Planning

• Planning service: Yes
• How the planning service works: MDB Service Consulting focuses on creating the framework for the change and preparing the change. We define the Business Change & Adoption execution deliverables and deliver the change programme with you. This includes:; ; Change Management Scope – Define and provide insight into the change at hand, size, scope and impact. ; ; Organisational Attributes - Give a view of the organisation and groups that are impacted and any specific attributes that may contribute to challenges when changing. Stakeholder Analysis Assessment, Change Impact Assessment, Impact Assessment, Audience Analysis Assessment, Readiness & Business Risk Assessment; ; Change Management Team - Prepare your change management team. Change management structure, roles and responsibilities. Define how many change management resources are needed and their organisational relationship to the project team and project sponsor. ; ; Sponsorship model – Develop your sponsorship model including:- Sponsor assessment, structure and roles. Identifies which leaders across the organisation will need to act as sponsors of the change and how to get those leaders on board and actively sponsoring the change. ; ; Finally, document Business Change Management Strategy & Plan - We develop strategy documents and plans, activities and tasks that scales the change management effort to align with the type and size of the change.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ITSM Service Toolset (e.g. BMC Remedy, ServiceNow)
  • Cloud Implementations
  • BMC Control M (Workload Automation)
  • ITOM Service Toolsets (e.g. ServiceNow, BMS, SolarWinds)
  • Big Data (e.g. Dynatrace)

Training

• Training service provided: Yes
• How the training service works: MDB Service Consulting experts work with you to design a tailored talent transformation journey leveraging Udacity’s Talent Transformation Suite. Leverage Udacity’s Digital Competency Platform to access in-demand skills like AI, data science, and cybersecurity through exclusive talent training content—refined over 10 years with industry leaders from Google, Amazon, Microsoft—that is easy to deploy.; ; Talent transformation courses focused on:; Artificial Intelligence: 14 nanodegree programs and 49 unique projects; Autonomous Systems: 4 Nanodegree programs & 27 unique projects; Business: 7 Nanodegree programs & 33 unique projects; Cloud Computing: 8 Nanodegree programs & 28 unique projects; Cybersecurity: 6 Nanodegree programs & 14 unique projects; Data Science: 12 Nanodegree programs & 47 unique projects; Executive Leadership: 3 Nanodegree programs & 3 unique projects; Programming & Development: 16 Nanodegree programs & 66 unique ; ; In addition, we offer training and certification on BMC products, especially, Workload Automation solutions - BMC Control-M and BMC Helix Control-M
• Training is tied to specific services: Yes
• Services the training service works with:
  • BMC Control-M Workload Automation
  • BMC Helix Control-M Workload Automation
  • Udacity Courses: Kaggle, AWS, Nvidia, Facebook AI, IBM Watson
  • Udacity Courses: Courses created with BMW and Mercedes Benz
  • Udacity Courses: Google, Mailchimp, HubSpot, Hootsuite, Appen, Facebook, MOZ
  • Udacity Courses: Microsoft, AWS, OpenSUSE, Nutanix
  • Udacity Courses: Tableau, Insight, Alteryx, IBM Watson, MODE
  • Udacity Courses: UIPath
  • Udacity Courses: Amazon Alexa

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: MDB Service Consulting has extensive experience in assisting customers with setting up and migrating on premise to cloud solutions. Our expert team will work closely with your business and technical staff to smooth the implementation and ensure that the transition takes place seamlessly. We understand that moving to a hosting partner requires a change in how your company operates, and we will help with this cultural shift as well as the regulatory and audit requirements that process changes involve.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • ITSM IT Service Management (BMC Remedy, BMC Helix, ServiceNow)
  • ITOM IT Operations Management
  • Ortom8 Workload Automation Platform Subscription Service
  • Ortom8 Workload Automation Managed Service
  • Replace ASCI ActiveBatch, Broadcom Autosys, Dollar Universe
  • Replace Automic, CA, IBM Tivoli, RunMyJobs, Redwood, Tidal, AppWorx
  • BMC Helix Control-M, implementations, upgrades and enhancements
  • BMC Control-M, implementations, upgrades and enhancements
  • Udacity Digital Transformation Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: When your organisation implements cloud ITSM solutions, we can provide support for Unit, Integration, Performance and User Acceptance Testing. We can either directly manage or work alongside your existing test practice to ensure that your current solution meets your technical and business requirements.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: MDB can provide hosting and support services for BMC Control M, BMC Helix Control-M, Ortom8 Workload Automation Subscription Service, and Udacity Digital Transformation Platform

Service scope

• Service constraints: MDB Service Consulting Services do not have any constraints. Services can be delivered in any Geo-Location, either remotely or preferably on the Customers site. Our Ortom8 Workload Automation Platform Subscription Service is build on the UK instance of AWS.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Schedule: ; Core Operating Hours: 08:00 to 18:00 Monday to Friday UK business hour, excluding published holidays; ; 80% within 2 business hours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: MDB Service Consulting is a consultancy company, therefore doesn't supply any 'Support Services' outside of those to support the customer programme of work. Any support will be supplied in accordance to the consultancy rate card and the customer agreed State of Work.; ; For reselling of BMC, Dynatrace and Udacity Services, we support the core support hours, as provided by the supplier organisations.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: BMC Software Inc. Dynatrace Inc. Udacity Inc.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  As an IT digital transformation company, we recognise the critical role that technology plays in assisting societies in managing and recovering from the profound impacts of COVID-19. Our consultancy services and technical implementations are designed not only to address immediate challenges but also to foster long-term resilience and growth. Through strategic partnerships and collaborative efforts with businesses, organisations, and authorities, we offer comprehensive solutions that empower communities to adapt to the evolving landscape. From implementing agile remote work solutions and digitising essential services to optimising supply chains and enhancing cybersecurity, our holistic approach aims to ensure continuity, efficiency, and sustainability. Our solutions not only stabilise IT operations for businesses but also yield cost savings and facilitate growth, particularly in sectors challenged by economic inequality. By providing products and services adaptable to organisations of all sizes and sectors, we facilitate the growth of both small and large companies, supporting their development and enabling more employment opportunities for individuals facing barriers to employment and skills gaps post COVID-19. MDB actively supports various Government Employment projects, including the Kickstart and Gateway programmes, and has employed and provided training to graduates and the unemployed. Furthermore, MDB's remote working policy offers numerous benefits for employees post-COVID-19. By fostering a healthy work-life balance, this flexibility grants employees greater control over their schedules, accommodating caring responsibilities and family life, thereby reducing mental and physical stress. Additionally, our cloud-based products enable individuals to work from home effectively, ensuring compliance with social distancing measures and restrictions. In addition, we have established a support team in both the UK and Sri Lanka, providing employment and training opportunities to individuals in countries particularly affected by COVID-19

  Tackling economic inequality

  Our solutions enable businesses to derive better operations within their people, processes and technology, engendering cost savings and opportunities for growth in areas that are often challenged by economic inequality. ; ; By employing advanced services and recognised frameworks that can be utilised in any size of organisation in any sector we help small and large companies grow, then sustain growth and stability. By supporting this development businesses are enabled to provide more employment opportunities for those facing barriers to employment and skills gaps. ; ; MDB supports various Government Employment projects including the Kickstart and Gateway programmes and employ and provide training to graduates and the unemployed. ; ; We provide our employees opportunities to pursue additional IT system support training and implementation. These qualifications and apprenticeships are company funded and range from highly technical IT qualifications to CIM Marketing qualifications, this provides help, support and economic advancement that supports individuals, employment and communities. ; ; Working closely with our supply chain and partners we’ve developed services that leverage a company’s existing IT toolset to provide innovative solutions that modernise the delivery of their own IT capabilities and teams to increase productivity through optimisation

  Equal opportunity

  MDB tackles equal opportunities by prioritising diversity and inclusion across its hiring practices, fostering a workplace culture that embraces differences and provides equal opportunities for all employees. ; ; MDB implements policies that support, attract, retain, and promote individuals from underrepresented groups, ensuring that talent is recognised and rewarded regardless of gender, race, ethnicity, sexual orientation, or background. ; ; In addition, MDB offers training and development programs to support the professional growth and advancement of all employees, providing resources and mentorship opportunities. Thus, helping individuals from diverse backgrounds excel in their careers. ; MDB supports various Government Employment projects including the Kickstart and Gateway programmes and employ and provide training to graduates and the unemployed. ; ; We provide our employees opportunities to pursue additional IT system support training and implementation. These qualifications and apprenticeships are company funded and range from highly technical IT qualifications to CIM Marketing qualifications, this provides help, support and economic advancement that supports individuals, employment and communities. ; ; This covers many areas from highly technical IT qualifications to CIM Marketing qualifications. All providing help and support to support employment and communities. In addition, MDB’s remote working policy offers many benefits by providing greater flexibility for individuals who may face geographical or mobility constraints, thus expanding the talent pool and fostering diversity in the workforce. ; ; In addition. this policy engenders a healthy balanced work/home life environment. This flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. ; ; Remote working also benefit communities beyond the UK: Delivery of our contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities

  Wellbeing

  MDBSC Ltd prioritises its workforces physical and mental health and wellbeing, initiating actions and activities to ensure employee welfare. This fosters a wider culture of positive health and wellbeing that extends to our customers and suppliers. ; ; MDBSC remote working policy offers many benefits for employees. Nurturing a flexible balanced work/home life environment, offers employees more control, allowing for caring responsibilities and family life, reducing mental and physical stress for employees. ; ; Remote working also benefits communities beyond the UK: Delivery of contracts encompasses a Sri-Lankan team of suppliers, providing training and employment – assisting socio-economic growth in those communities.; ; MDBSC open-door policy allows employees’ voices to be heard and prompt issue solving. Promoting positive engagement and better morale. Open communication channels create discussion of workload, deadlines, and personal circumstances. Flexible arrangements support a work-life balance meaning MDBSC’s contracts are delivered with mental and physical wellbeing in mind. ; ; Regarding delivery of contracts and services, MDBSC is mindful of benefits to staff, suppliers and customers. Actively avoiding overloading employees with excessive work, supporting mental health and avoiding possible burnout. This is fulfilled through discursive and democratic communication; individuals assess their own competencies and workload. Supporting training for individuals to develop skills in other areas, this increases engagement and self-esteem resulting in customers receiving optimal digital transformation services.; ; Regarding wellbeing outcomes for customers in relation to furthering digital transformation strategies, mental stress is reduced through updated technology and business solutions. MDBSC coach customers’ employees resulting in less problematic and more dynamic ways of working, leading to increased job satisfaction and reduced burnout, alleviating work-related stressors. Additionally, MDBSC’s solutions enable remote work opportunities for employees and customers, allowing flexibility and equal employment opportunities throughout the UK

Pricing

• Price: £715 to £1,430 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@mdbsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.