Henderson Scott
Service Management: (ITSM)
IT Service Management to support clients’ IT Infrastructure, tackle complex projects and adopt cloud based solutions. Services include: service strategy design, service catalogue definition, contract development, SLA development, performance management and live service issue resolution. All services are aligned to best practice methodologies (ITIL, Prince 2, MSP, MoC and MoR)
Features
- Extensive network of highly skilled and experienced service management resource
- Design and creation of service catalogue
- Service transition and service introduction
- Service Management tool set identification and implementation
- Service management support through every stage of the transformation project
- Improved service delivery and service experience
- ITIL compliant Helpdesk/Service desk functions
- ITSM Discovery and Business Analysis
Benefits
- Better control and management of your IT infrastructure
- Improve overall IT service delivery
- Efficient processes delivering optimum service levels and best practice
- Streamlined transformation of service management
- Aligned service management and business processes
- Full service management and service desk support
- Enhanced understanding of IT support and ITIL capabilities
- Specialists in public sector delivery
- SC / DV security cleared professionals
Pricing
£295 to £1,500 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at PMO@hendersonscott.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 0 4 0 6 9 7 9 1 1 1 3 3 1 2
Contact
Henderson Scott
David Potter
Telephone: 07540 974 378
Email: PMO@hendersonscott.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We provide certified professionals to assist with all areas of a User's Cloud Services project, including the business critical planning stage covering business analysis, solution design and security architecture.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide certified professionals to assist User's with all aspects of their Cloud Services projects, including major training programmes and individual user training.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide certified professionals to assist User's with all aspects of their Cloud Services projects, including migration projects to the Cloud or between cloud services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We provide certified professionals to assist User's with all aspects of their Cloud Services projects, including quality assurance and performance testing.
Security testing
- Security services
- Yes
- Security services type
- Cyber security consultancy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide certified professionals to assist User's with all aspects of their Cloud Services projects, including user management, service management and helpdesk support.
Service scope
- Service constraints
- No service restraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times are within 3 hours including weekends.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
Response to requests within 3 hours, including weekends.
Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)
We provide a dedicated account manager on all G-Cloud accounts to manage and support the recruitment process.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Wellbeing
Fighting climate change
Sustainability is at the core of everything we do at Henderson Scott. Our actions today shape the world of tomorrow, and we are committed to a journey that balances business success with environmental responsibility and social contribution. Environmental stewardship - We actively manage our environmental impact, focusing on reducing emissions and resource consumption. We have committed to Net Zero by 2050, reducing our carbon footprint by 50% by 2030 and have taken positive climate action by carbon offsetting in 2023 therefore we are now operating as a certified carbon neutral business.Tackling economic inequality
Henderson Scott are committed to tackling economic inequality and our G-Cloud service provision is further enabling us to take positive action. For example, in respect of creating new businesses, new jobs and new skills. Under the Armed Forces Covenant Employer Recognition Scheme we hold a Bronze Award Certificate for our committed to aiding Veterans with the transition into civilian careers and have a particular track record in supporting individuals to transition into project/programme management focused roles within the Security Cleared space, supporting our projects with Central Government and Defence customers. The Henderson Scott team regularly attend schools, colleagues, universities and career fairs promoting roles within the Cloud space and have a particular emphasis on addressing the gender gap in Cloud/IT professionals by hosting events with female leaders such as our Women in Tech Events which we ran in London, Glasgow, Edinburgh and Manchester. We regularly host workshops on Interview Skills to assistant prospective talent to develop the interview skills they need to secure a role in the Cloud/Technology sector.Wellbeing
Henderson Scott places significant focus on supporting the health and wellbeing of our workforce. Our G-Cloud service provision will further support our efforts in this space. We currently provide and would be able to continue to invest in ensuring Mental Health First Aiders are available in all of our physical locations in the UK and that remote staff including those deployed to our Customer sites would have the ability to utilise the services of our Mental Health First Aiders. All staff have access to additional, specialist mental health support via their private medical insurance which is provided for all staff post probation. We also provide and would continue to provide access to private GP services, ensuring our staff can access support when they need it. We have automated alerts prompting staff to consider a day off if they haven't taken annual leave for 60 consecutive days as part of our efforts to protect our workforce from employee burnout. All employees supporting our G-Cloud Service Provision would receive the above alongside additional wellbeing support, full details of which can be provided where additional word count permits.
Pricing
- Price
- £295 to £1,500 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at PMO@hendersonscott.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.