FUTURE PERFECT (HEALTHCARE) LIMITED

XetaBase for Genomic Data Management (Zetta)

XetaBase manages genetic/genome/genomic test data: annotation, analysis, interpretation and storage tools, as a cloud service. Bioinformaticians ingest genotype (VCF) data, associated clinical-sample metadata data from WGS, exome and/or panel-tests. Data normalised across patient-cohorts, enriched with latest clinical knowledge. Clinical-scientists interpret cases in cohort-context and results stored. Automated interpretations (variant-prioritisation) available.

Features

• XetaBase platform for storage and management of genomic data.
• Support for main genomic test types: array, panel, exome, WGS.
• Support for interpretation of cancer cases and rare disease cases.
• Operations to ingest, normalise, annotate data from genomic tests.
• Automated tools for variant analysis and case (re)interpretation.
• Interactive tools for performing and recording manual case interpretations.
• Variant store for historic data, searchable in real time.
• Web services and R, Python client libraries for programmatic access.
• Built from open source, open standards software.
• Security and quality assured.

Benefits

• Increases operational efficiency through consolidating data on a single platform.
• Increases data value through improved quality, interpretability and accessibility.
• Empowers users through self-service, real-time access to relevant data.
• Accelerates adoption of precision medicine through reuse of genomic data.
• Promotes collaboration at MDTs and Tumour Boards.
• Reduces clinical scientist time taken for case interpretation.
• Increases case interpretation reproducibility and accuracy.
• Increases diagnostic yield.
• Avoids vendor lock-in. Supports integration with other clinical systems.
• Supports good laboratory practice and regulatory compliance.

£8,000 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robin.stern@future-perfect.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

104324572212757

Contact

Robin Stern, Director
07785 375700
robin.stern@future-perfect.co

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Panacea Digital Innovation Platform. ; Genomic laboratory systems.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Web browser with internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard: 9 to 5 (UK time) Monday to Friday Out-of-Hours available on request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Internal testing.
• Onsite support: Yes, at extra cost
• Support levels: See Service Definition Document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training, documentation, demos.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data download.
• End-of-contract process: All user data is permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: RESTful web service for programatic access.
• Accessibility standards: None or don’t know
• Description of accessibility: Over the web via web browser, or via a command line interface, or programmatically via Python/R client libraries.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: All service operations are available via RESTful web services.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configuration settings.

Scaling

• Independence of resources: Service level agreements

Analytics

• Service usage metrics: Yes
• Metrics types: Uptime, concurrent users, number of data objects, number of queries.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via the web service interface.
• Data export formats: Other
• Other data export formats:
  • VCF
  • JSON
• Data import formats: Other
• Other data import formats:
  • VCF
  • JSON
  • TSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Architecture is designed for continuous operation. Planned maintenance episodes are minimised as much as possible and are only required in exceptional circumstances – non-disruptive approaches to software release, patching, database maintenance are used to maximise the availability of the solution. Though Rackspace Government Cloud service, resilience techniques such as load balancing/service discovery, replication of data and duplication of server roles can be employed to minimise the impact of component failure. Extensive monitoring and alerting tooling is deployed; this enables issues to be quickly identified and addressed, often without end-user impact.
• Approach to resilience: Our systems are monitored using OpenTelemetry, including automated alerting capabilities. We are implementing BR/BCP to ISO 13485 standard.
• Outage reporting: Automated healthcheck monitor with email alert.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Role based access permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by Citation ISO Certification Limited, accredited by ASCB
• ISO/IEC 27001 accreditation date: 08/07/2020
• What the ISO/IEC 27001 doesn’t cover: Covers: THE PROVISION OF CONSULTANCY AND INTEGRATION SERVICES TO HEALTHCARE
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: SOPs and audit compatible with ISO 27001.
• Information security policies and processes: SOPs and audit compatible with ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management consists of Configuration identification, Configuration status, Configuration audits and change management process. Change management is a gateway of our SDLC to make sure all development work, documentation, testing, validation and risk management is completed before deployment of the software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: It consists of the discovery step of the vulnerability, its assessment step, the reporting to stakeholders affected , monitoring and managing excemptions and application of effectiveness steps to confirm that resolution was effective.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: It consists of real-time or near-real-time monitoring of events and activities happening on the software device at all times. It includes datadogs alerts and logs that are constantly monitored by engineers. This includes software performance as well as security monitoring. These systems are annually reviewed as part of our audit schedule.
• Incident management type: Supplier-defined controls
• Incident management approach: The incident process consists of the following steps: Identify the incident and record in our record keeping software, apply immediate action, perform RCA and CAPA plan, perform effectiveness checks. Communication to affected stakeholders across the board.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Future Perfect recognises the importance of environmental protection and is proud to be an exemplar company in this regard. We have an Environmental Policy and we strive to live by it.; ; Virtually all customer meetings are held using MS Teams, rather than face to face. We find this to be considerably more efficient for both parties, as well as removing what had been excessive car-driving all over the country. When on-site working is unavoidable, we encourage the use of public transport or car-share. ; ; Future Perfect is fast-growing and not all internal team-building and skills acquisition can be done from home via Microsoft Teams. However, we will resist acquiring or renting central offices and will rely instead on ad-hoc office hire for very specific activities. ; ; It is difficult to conceive of any obvious means to measure the metric of “car miles saved”, although the principal officers of the company are fully familiar with what our industry did typically in driving often large distances most days. Our estimate for this purpose would, in the past, have been an average of at least 600 miles per week per WTE. In our published Carbon Reduction Plan, we estimate all work-generated car or public transport travel to be less than 90 miles per month per WTE. This represents a cut of 96%.; ; To make this an accountable commitment, we require all staff to maintain records of all work-related travel, recording whether this was by car or public transport (this is needed for their expense claims, anyway). These figures will be used in our CRP assessment and will allow our Board to add travel monitoring to evidence our Environmental Policy.

  Tackling economic inequality

  Future Perfect is proposing to motivate and then, support pupils pursuing their careers. Our idea is to start with career talks about the digital health technology industry and then to work with those pupils interested in digital healthcare technology. We would also seek to involve contributors from our NHS customer organisations.; ; At the high ability end, this could involve our Data Science team members introducing pupils to AI programming. In the health context, this will include raising awareness of ethical issues of using AI in healthcare. ; ; At the opposite end we can, for example, work with pupils to become more aware “healthcare consumers”, e.g. able to use online patients’ booking systems, or have ability to undertake simple research into their healthcare needs or those of a friend or family member. ; ; With both of these examples, we will create opportunity to co-imagine with pupils what healthcare jobs of the future might look like and what skills these might need. For those moving onto further education, these discussions should not only inform and better prepare them for making their initial steps and choices; it should also make them more convincingly fluent and knowledgeable in interviews.; ; We propose a metric related to our contract earnings earned from any contract we acquire through this GCloud framework – 1% of our average annual recurrent revenue of £136,000 pa per contract. Our average staff cost on an hourly basis is £44, meaning that we would contribute 31 days per year, per contract.

  Equal opportunity

  Future Perfect (Healthcare) is an equal opportunities Company with a clearly defined policy that is Board-monitored. ; ; In 2023, we entered an agreement with Coding Black Females CIC, a not-for-profit company that helps black women into software engineering jobs. We have already made one hire from Coding Black Females (UX/UI Designer). Winning new contracts under GCloud will require us to accelerate recruitment, with permanent as well as contract-temporary positions. ; ; Working with Coding Black Females, we offer specialist training in the software skills required in the health sector, due to the sector-specific requirements of open standards and ethical AI applications development. We are already intending to recruit four staff to our Data Science and Clinical Modelling team, requiring skills ranging from Lo-Code Decision Support coders, through to advanced data scientists. ; ; We have created a pipeline of potential recruits for Coding Black Females and we will offer them prior access. As a metric, we aim to recruit a third of our coder-level workforce via Coding Black Females, subject to required high quality of these potential recruits.

  Wellbeing

  The essence of our health and care services and products concern health and care, improvements of which are fundamental to wellbeing. ; ; • Our mission is to save and improve people’s lives through better prediction, prevention, diagnosis and treatment of illness and disease.; ; • Our means of doing this are to integrate patient data across institutions to enable shared care (far faster and at far lower cost than hitherto), accelerate access to innovating digital health technologies (especially Genomics and AI), above all, by committing to open standards and vendor neutrality in all we do.; ; The difference we make is the democratising of healthcare, starting from democratising the data and information of healthcare, using technology to invite, welcome and utilise people's input to their own needs that gets factored into decisions made together with care professionals. Most IT systems bought until now have been highly proprietary, from which extracting people’s data is made difficult and extremely costly. Our own platform is open standards-based, into which we extract data, rendering it directly usable by (and on behalf of) people who are the subjects of that data.; ; As an additional contribution linking our added social value to our commercial propositions, we will offer assistance to all GCloud contract customers in their own change management programmes for implementing our services, helping them assure real benefit to people, for their respective local health and wellbeing priorities. We will make this offer without charge, to 100% of all GCloud customers with whom we will have agreed contracts of 3 years duration.

Pricing

• Price: £8,000 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robin.stern@future-perfect.co. Tell them what format you need. It will help if you say what assistive technology you use.