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Nimbus Digital Technology Innovations Ltd

Cloud Software & Support Services

Nimbus can provide Cloud Software & Support Services to meet your needs. Using our Nimbus Cloud Automation Pipelines (NCAP), we can quickly provision your Enterprise Scale Microsoft 365 Tenant ready to support the migration of your existing workloads or provide new cloud-ready workloads using policy-driven Infrastructure as Code pipelines.

Features

  • Microsoft Entra ID, Microsoft 365, Microsoft Office 365
  • Word, Excel, PowerPoint, Access, OneNote, Visio, Project
  • Exchange, Outlook, OWA
  • OneDrive, Teams, SharePoint, Planner, To Do
  • Yammer, Stream, Sway, Audio Conferencing
  • Power Apps, Power Automate, MyAnalytics, Power BI
  • IdAM, Security Management, Threat Protection
  • Security Compliance Checks, IT Health Checks
  • Infrastructure as Code Automation
  • Operational and Security Monitoring and Reporting

Benefits

  • Experienced Microsoft Cloud Service Provider (CSP)
  • Flexible pricing and contracts to suit your needs
  • Reduce operating costs; only pay for the capacity used
  • Managed Usage Reporting: only pay for what you use
  • Improved support with low costs, 24x7x365 UK-based support available
  • Enterprise SLAs with ITIL-aligned service management
  • Self-service (preferred), Web Chat, Email and Telephone Support
  • Self-service access to our Service Desk for licenced users
  • Self-service access to our Service Desk for licence requests
  • Monthly Reporting and Governance

Pricing

£2.20 to £46.11 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.blair@nimbusdti.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 0 4 3 9 6 1 1 6 1 6 5 9 7 7

Contact

Nimbus Digital Technology Innovations Ltd Adam Blair
Telephone: 07851321066
Email: adam.blair@nimbusdti.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Service Hours: 08:00- 18:00 Monday to Friday, excluding UK Public Holidays.

Service Availability: Standard 95.7%, Enhanced 99.7%, Premium 99.9%

SLA: Standard Response Target: P1–2 hrs, P2–4 hrs, P3–8 hrs, P4–1 b’day

SLA: Standard Resolution Target: P1–12 hrs, P2–24 hrs, P3–5 b’days, P4–10 b’days

SLA: Enhanced Response Target: P1–1 hrs, P2–2 hrs, P3–4 hrs, P4–1 b’day

SLA: Enhanced Resolution Target: P1–8 hrs, P2–16 hrs, P3–5 b’days, P4–10 b’days

SLA: Premium Response Target: P2 –1 hrs, P2–2 hrs, P3–4 hrs, P4–1 b’day

SLA: Premium Resolution Target: P1–4 hrs, P2–8 hrs, P3–5 b’days, P4–10 b’days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Onsite support
Support levels
Service Hours: 08:00- 18:00 Monday to Friday, excluding UK Public Holidays.

Service Availability: Standard 95.7%, Enhanced 99.7%, Premium 99.9%

SLA: Standard Response Target: P1–2 hrs, P2–4 hrs, P3–8 hrs, P4–1 b’day

SLA: Standard Resolution Target: P1–12 hrs, P2–24 hrs, P3–5 b’days, P4–10 b’days

SLA: Enhanced Response Target: P1–1 hrs, P2–2 hrs, P3–4 hrs, P4–1 b’day

SLA: Enhanced Resolution Target: P1–8 hrs, P2–16 hrs, P3–5 b’days, P4–10 b’days

SLA: Premium Response Target: P2 –1 hrs, P2–2 hrs, P3–4 hrs, P4–1 b’day

SLA: Premium Resolution Target: P1–4 hrs, P2–8 hrs, P3–5 b’days, P4–10 b’days
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We tailor our on-boarding services in line with our customer requirements. This can be either provided using our standard predefined services or by providing custom services. Further information is available on request.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We agree exit terms and processes at the time of contracting. The exact format turnaround and processes related to data extraction is determined at this point. Further information is available on request.
End-of-contract process
End of contract scenarios are agreed in advance and either tailored to customer requirements or we can provide a standard, predefined solution, based on ITIL v3 processes and guidelines. Additional costs are determined on a case by case basis, dependent on size and complexities of activities. Further information is available on request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Customisable interface available
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The API is used to enable integration with our customers ITIL Toolset.

API automation tools:
• Ansible
• Chef
• OpenStack
• SaltStack
• Terraform
• Puppet
• Other
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
We leverage online services, which in turn utilize various cloud-scale techniques and technologies to ensure multi-tenant services are not affected in terms of peak usage. Further information is available on request.

Analytics

Service usage metrics
Yes
Metrics types
Metrics types:

• CPU
• Disk
• HTTP request and response status
• Memory
• Network
• Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be imported and exported using a variety of standard formats
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • XML
  • SQL
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excel
  • XML
  • SQL

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Basic Support: 99.5%. Standard Support 99.7%. Premium Support 99.9%.
Approach to resilience
Microsoft Azure provides a number of features to ensure resilience. Further information is available on request.
Outage reporting
Outages can be communicated by multiple methods including Dashboards, accessible via APIs, email alerts and via phone.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Our services implement role based access control, determined by the customer on a case by case basis.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We work to industry and specifically Microsoft standards for all security related standards. Our solutions leverage Microsoft Cloud Services which in term comply to ISO/IEC 27001 and CSA CCM v3.0.
Information security policies and processes
We have an Information Security Policy which is available on request. We have rigorous induction and training methods which ensure policies are followed. Reporting Structure is also available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We align our configuration and change management processes, including component life cycle tracking and security impact assessments, according to the ITIL v3 Framework Guidelines.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Potential threats are monitored through multiple sources, including external repositories and vendor feeds proactively according to internally defined processes. Assessment of patches, hot fixes updates and associated deployment guidelines are dictated by severity, client requirements and/ or vendor recommendations.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use various tools, technologies and techniques in order to identify potential compromises and respond on a case by case basis, based on the nature, complexity and severity. We offer various levels of response times, depending on Service Level Agreements. Further information is available upon request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident reporting frequency and format is agreed with the customer on a case by case basis. Users can report incidents via multiple channels including telephone, dashboards and email. We have predefined processes for common events and leverage the guidelines defined by the ITIL v3 Framework.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We take pride in our effective stewardship of the environment and our contributions towards achieving the UK Government's 2050 mandate to become net zero.

We measure our environmental impact by completing and publishing our annual Carbon Reduction Plan, which measures the business's emissions in line with The Greenhouse Gas Protocol guidance. Our latest published plan can be viewed on our website.

By publishing this plan, we are pleased that, as a business, we are beating the 2050 target and are now considering introducing a new target of 2035.

Within Nimbus, we champion environmental sustainability and have an internal "Green Champions Team" coordinating our sustainability strategy. They work with our management team, staff, and suppliers to reduce carbon emissions across our business operations by identifying areas of sustainability in which the business can improve. Examples of measures we have already implemented to reduce our environmental impact are:

•Changing working practices from an office-based working culture to a hybrid model.
•Car sharing when travelling to either our office or our customers' sites.
•Policies preferencing public transport over using our vehicles, and where this cannot be avoided, signing up for fuel apps that plan the most eco-friendly route and signing up to garage carbon offsetting schemes when re-fuelling.
•The introduction of the Cycle to Work scheme.
•The Electric Car Lease scheme is introduced to encourage staff to move to electric vehicles.
•Introducing a Tree Planting scheme to enable staff to offset their carbon emissions.
•Switching to a renewable energy supplier for our offices.

We are constantly working to develop our sustainability reporting and performance measurements as we cement further our commitment to being a force for good in the world of work.

Covid-19 recovery

We continue to be committed to supporting people and communities to recover from the impacts of Covid-19.

We have engaged with local charities to understand the issues people have in local communities recovering from the pandemic. Company donations of supplies, including stationery have been made to help people in need return to employment, as well as regular donations to the local food bank to support those affected by the pandemic.

We are constantly looking at implementing improvements in our work conditions. Post-pandemic, we have adapted our working model, moving to a hybrid model that allows staff more flexibility in how and where they work while still delivering the best service to our customers. We also offer flexitime working hours to staff where possible.

Due to the effect COVID-19 had on mental health and wellbeing, we have invested in our workforce's wellbeing and mental health. We have upgraded our Health Care Benefit for staff, which now allows instant access to wellbeing resources, materials, and counsellors, and we are looking to implement a staff benefits platform that champions wellbeing in the near future.

To increase return-to-work opportunities for those left unemployed by the pandemic, we have improved our recruitment processes, advertising job opportunities through accessible platforms and collaborating with local recruitment partners. We offer work experience and apprenticeship roles, and our HR team is developing a strategy to offer traineeships and placement opportunities to enhance our return-to-work opportunities further.

Our management team meets regularly to review our strategy in relation to our COVID-19 recovery, providing a steady flow of innovative initiatives.

Tackling economic inequality

As an equal opportunity employer, we are committed to promoting equal career opportunities for all employees regardless of social identity.

Our ethos directly addresses the digital skills gap in the United Kingdom and the rest of the world. We are confident our policies and measured approach counteract inequality within our workforce and bridge the pay and skill gap within the industry, which is reflected in our operations.

We continue to tackle inequalities via our Equality, Diversity & Inclusion Policy and various company policies and initiatives. Examples of recently implemented initiatives are listed below:
•Locally targeted recruitment campaigns tailored to each customer ensure we provide employment opportunities to local communities.
•Improving our accessible and inclusive recruitment practices, proactively encouraging engagement with candidates from underrepresented groups.
•Offering work experience placements, apprenticeships, postgraduate employment, and full and part-time contracts, fully supporting people's development at all career and life stages.
•Creating an inclusive working culture, promoting career progression from within by developing individual career paths for staff.
•We use the defence employer recognition scheme to support and inspire other organisations to recruit veterans into civilian roles within the ICT sector and have several veterans working for us across multiple public sector contracts.

Equal opportunity

We ensure that our current workforce and any future employees or associates are part of a fully inclusive and diverse enterprise that bridges the gender, race, and disability pay gap with equal pay based on merit, SFIA level or the individual's role.

As well as holding a tier 2 VISA sponsorship license for overseas workers, our recruitment processes have been tailored to support our ambition to have a diverse and inclusive workforce, including:
•Gender-neutral wording, considering all pronouns for role profiles and recruitment campaigns.
•Anonymised CV sifting for candidate interview selection.
•Structured, consistent, and accommodating interview processes allow individuals to demonstrate their best skills and experience for the roles.
•Skills assessments to measure competencies applied during the recruitment process.
•Recruitment campaigns are tailored and targeted to improve diversity.
•Offering work experience placements, apprenticeships, postgraduate employment, and full and part-time contracts, fully supporting people's development at all career and life stages.

Our Employment policies have been tailored to support diversity and inclusivity, including:
•Robust equality policies – including proportionately representing the diverse communities we operate in, equal pay with regular audits to ensure compliance & fairness and anonymised whistleblowing.
•Significantly above market average for paternity and maternity leave with a focus on retention.
•Supporting and promoting flexible, hybrid and remote working.
•Providing health care packages – including counselling and mental health support.

We provide annual diversity and inclusion training to ensure all staff members can actively support inclusivity and diversity and are aware of current trends and issues.

Wellbeing

We are proactively investing in the wellbeing of our workforce and beyond into our wider communities by applying a holistic and human approach to our endeavours.

We regularly benchmark our salary and benefits packages to ensure that our workforce is remunerated relatively and that our financial packages are aligned with industry standards. We couple this with an extensive benefits package, which includes access to a Company Pension Scheme, Private Healthcare, Death in Service Insurance, an Electric Car scheme, a Holiday Purchase Scheme, and a Flexi-time Scheme (customer dependent).

In the past year, we have partnered with our Private Healthcare provider to upgrade our wellbeing offering, allowing employees instant access to confidential mental health advisors and counsellors.

Our managers undergo physical and mental health first aid training, allowing them to provide first-line support to our workforce. They are backed up by our trained HR Team, who are on-hand for any further support.

Our wellbeing strategy is constantly being reviewed and updated. For example, in the following year, we plan to implement a staff benefits platform that includes fitness, nutrition, and other health initiatives to enhance our Wellbeing offering.

Pricing

Price
£2.20 to £46.11 a user a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.blair@nimbusdti.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.