I-MORAN LTD

i-moran Pay

i-moranPay is a cloud software that provides an easy and
secure route for small and medium businesses to take
payments online without going through the hassle of
setting up an e-commerce store before hand.

Features

• Smart White-labeled online payment Page
• Single and recurring payment
• Refunds and returns processing
• i-moran Administration console to manage your marketplace
• Financial reporting
• Fraud support
• Accounting Support
• Configurable business roles and permissions per account

Benefits

• Low cost payment solution with easy subscription
• Fanatical support package available to client
• Security and Compliance at the core

£1 to £10 a transaction a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthoniaorimoloye@i-moran.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

104504016619219

Contact

Anthonia Orimoloye
07951053617
anthoniaorimoloye@i-moran.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Leverage commercial contracts for the inclusion/exclusion of service and support requirements
• System requirements:
  • Security restrictions should be known prior to enabling service
  • I-moran security policy must be adhere to
  • Vendor maintenance agreements are held and managed by i-moran
  • Penetration testing of services should be carried out

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond to questions within 1hr - 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Contact i-moran Support Desk
• Web chat accessibility testing: Web chat testing done include the easy of use of Audio, Screen readers and button and labels
• Onsite support: Yes, at extra cost
• Support levels: I-moran services can be provided at different levels on top of the i-moran Pay support terms
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: I-moran provides user guides for clients and are available to support via our support contract. i-moran is also able to provide onsite training for a fee.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: I-moran provides a migration service where we can assist in migrating the data under contract to a secondary location. Clients can also be provided with an extract of their data to a secure location.
• End-of-contract process: Via the i-moran Pay administration interface, clients can request termination of each selected services. Upon requesting, i-moran will make relevant checks that clients are not in breach of contractual agreement and the termination process can begin with a month's notice. During this notice period, i-moran support team will work with our client to ensure; all pre-termination steps are completed to satisfaction. We maintain an encrypted backup of our client's data which can be provided for a small admin fee

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UI adapted for mobile devices. Some administration services are not available e.g. exporting reports to csv, minified client dashboard etc
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: On registration, clients are presented with an additional services outside of the basic payment gateway solution, which users can add the basic package. Some of these services include Accounting support, postage and packaging printing etc.
• Accessibility standards: None or don’t know
• Description of accessibility: As part of i-moran 's policy, we provide assisted digital support to all our client interfaces, some of our best practices includes using alternative text with visual, adding meaningful texts, ensure colour matches the; information conveyed etc.
• Accessibility testing: Web interface assistive user testing carried out include Screen Reader, buttons and labels and Audio
• API: Yes
• What users can and can't do using the API: We provide an API test endpoint and documentation for users integrating with the service. During integration testing users can submit a support ticket or via our documentation forum ask techniical questions. Once integration is tested and proven, we then switch the users over to our production API and begin charging for use.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: I-moran Pay scales horizontally based on load with enough bandwidth allocated to each request ensuring we meet our defined SLAs to; clients

Analytics

• Service usage metrics: Yes
• Metrics types: Infrastructure or application metrics
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via the administration tool, users can search for data by different arguments e.g. date range, keywords etc. The resultset are displayed via the admin console. Users are then able to select export options from the links at the bottom of the page, currently we support exporting to CSV and PDF. The export option is also avaiable on the details page. Where users require historic data, they will need to contact our support; team who cna then provide them a copy of the data they; require
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As a minimum, i-moran Pay is designed for 99.9% availability.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are authenticated against a username/password and via 2 factor. Role based access control are also employed to ensure users are authorised to perform certain operations
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: I-moran has a robust security framework with an in-house security team whose main role is to mature the framework, ensure compliance on all our systems, be ahead of the curve for new vulnerabilities and regulation and our security team works closely with i-moran Pay delivery and support team to ensure our security policy is adhered to in its entirety.
• Information security policies and processes: I-moran's information security policies and processes are based; on ISO-27001 framework. We have an in-house INFOSEC; team led by a Chief Information Security Officer. The team is; responsible for implementing i-moran 's INFOSEC policies and procedures and ensuring other areas of the business, which; includes i-moran Pay, aligns to the security guidelines.; Additionally, our Senior Information Risk Owner ensures risk relating to information are identified and properly managed. Our SIRO also provides assurance to the board.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: I-moran's change and configuration management framework; is based on ITIL. We have specific processes and procedures that are followed and approved via i-moran change board.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: I-moran has an in-house and up to date threat scanning tool that runs as a scheduled task frequently. At least once a year we invite third party organisations to identify potential threats and provide recommendations. Our technology team reacts immediately to remediate any vulnerabilities identified.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have in place adequate controls, based on risk assessments, to prevent malicious activity/user error that could compromise our assets. Once a treat is identified, we immediately mobilise the correct eople/process/tech; to limit the impact of a security incident
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: I-moran have a pre-defined set of internal processes for incident management. Some of these processes are selected and reengineered based on client service level agreement. Client report incidents through our incident management tool, configured based on agreed workflow for incident prioritisation. Incident reports are generated periodically and on demand

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  I-MORAN Consulting will not discriminate in any area of employment including its subcontractors or any area of its supplychain, or in the provision of its services to the public and accepts its responsibilities to comply with all relevant legislation including the Sex Discrimination Acts 1975 and 1986, the Equal Pay Act 1970, the Race Relations Act 1976, the Disability Discrimination Act 1995, and the; Rehabilitation of Offenders Act 1975

Pricing

• Price: £1 to £10 a transaction a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthoniaorimoloye@i-moran.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.