Sysop Ltd
IT Service Management consultancy
Consultancy services for the practical alignment to ITSM frameworks such as ITIL. Includes baseline assessments, practice optimisation workshops, simulation workshops, service improvement plans.
Features
- Baseline of existing maturity
- Design of implementation plan
- Establish roadmap for service improvement
- Educate key stakeholders
Benefits
- Clear direction with improvement projects
- Better buy in from stakeholders
- Conformity to compliance
Pricing
£650 to £4,000 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adam.sawle@sysop.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 0 4 6 1 8 7 9 1 2 1 2 3 5 8
Contact
Sysop Ltd
Adam Sawle
Telephone: 01706 362114
Email: adam.sawle@sysop.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- The ITIL4 framework includes best practice guidance around planning cloud hosting or software services. The training we offer provides delegates with the knowledge they need to help with this planning activity.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- This service is all about our training offerings in and around the ITIL framework. We have been offerings services in this area for nearly 30 years and our longevity is testimony to our successful approach.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our service provides best practice guidance on all digital transformation including cloud hosting services. The end to end provision of services incorporating cloud setup and migration is a key element of the learning.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Professional certification provides assurance that the individuals with the qualification are adequately equipped. The framework also includes practical guidance around continual improvement and performance management.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24-hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users are able to ask questions if an agent is available to respond. This is typically between 9am - 5pm UK time. This facility is typically used for sales enquiries.
- Web chat accessibility testing
- None.
- Support levels
-
We provide pre-course support in an advisory and administrative capacity to ensure we provide the best possible customer service/
During our course deliveries then the trainer is at hand to handle any issues but we also make available a link to a our administrative team.
Post course delivery includes customer satisfaction feedback and access to an account manager to discuss next steps.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Our consultancy services are often now provided online with documents shared electronically. This approach not only reduces the carbon footprint but also offers lower cost delivery. Online working also reduces/removes the need for travel.Wellbeing
A key contributor to wellbeing is for people to feel as though they are making a difference in the workplace. Our consultancy services help organizations improve and we take people along with us on the journey.
Pricing
- Price
- £650 to £4,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adam.sawle@sysop.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.