UpHill

UpHill Health - Patient Journey Management System

UpHill gives healthcare teams a comprehensive, real-time overview of patients within their digital journeys, organised by clinical phases and filterable by context.

Instantly identify which patients need attention, where they are in their journey, and what action to take next - along with precise timing.

Features

• Patient Journey Management System
• Comprehensive, real-time overview of patients.
• Overview of patients within their digital journeys, by clinical phases.
• Class IIa medical device certification.
• Gives healthcare teams actionable, real-time and evidence-based recommendations.
• Quickly view your patients’ status within care journeys.
• The collection of data is automated, allowing focus on care
• Automated decisions and reminders, eliminates repetitive tasks.
• UpHill collects data for condition management and moving patient forward
• Orchestrate evidence-based and patient-centred care

Benefits

• Improved management of patients through their clinical pathways.
• Reduced burden on clinicians and healthcare professionals.
• Real time data, views and patient flow information.
• Automated decision making and decision support.
• Clinically safe, fully Class IIa certified, medical device.
• Delivers evidenced based care.
• Increases time spent on patients, caring.
• Significantly improved quality and quantity of data, enabling insights.
• Fast and efficient access to patient information.
• For Doctors, Nurses, all healthcare professionals, administrators and managers.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.lucas@uphill.pt. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

104731372462583

Contact

Simon Lucas
07394558075
simon.lucas@uphill.pt

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
        • Adult Social Care
        • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints we are aware of.
• System requirements:
  • Internet browser to access application.
  • Suitable desktop, laptop, smart tablet device.
  • Internet connection via broadband, Wi-Fi or mobile data network

User support

• Email or online ticketing support: Yes
• Support response times: We provide support Monday to Friday from 9am till 5.30pm, via email and telephone (Bank and Public Holidays excluded).; ; We aim to answer all calls immediately and all emails within 2 hours.; ; Extended hours, weekend or holiday support may be available, but an additional charge may apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support Monday to Friday from 9am till 5.30pm, via email and telephone (Bank and Public Holidays excluded).; ; We aim to answer all calls immediately and all emails within 2 hours.; ; Extended hours, weekend or holiday support may be available, but an additional charge may apply.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full on-site and remote support when we onboard a customer and stay with them until our software is up and running, configured and doing what they need it to do.; ; We provide ongoing and one off training session, online and in person, as well as lots of online help and documentation, to make our solution as easy to use as possible.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: We have not yet had a situation where we have reached an end of contract and the customer does not want to renew.; ; However, should that situation arise, all data can be extracted from our system via .csv and we will support the customer and new supplier to ensure continuity of patient care is maintained.
• End-of-contract process: We have not yet had a situation where we have reached an end of contract and the customer does not want to renew.; ; However, should that situation arise, all data can be extracted from our system via .csv and we will support the customer and new supplier to ensure continuity of patient care is maintained.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our application is designed adaptively to work on mobile or desktop/laptop - there are no differences in functionality or useability.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Our API can be used to link UpHill to existing Electronic Patient Record (EPR) or other patient/clinical record systems that can then feed data into our solution to manage patient journeys more effectively. ; ; We are happy to discuss with customers and 3rd parties how they can access our solution via the API.
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our solution is fully customisable based on the needs of the customer and to reflect the unique nature of each healthcare organisation.

Scaling

• Independence of resources: Our Patient Journey Management System auto scales in the Cloud as required.; ; The cloud technologies used allow our application to add resources such as additional memory, CPUs to handle large amount of users and high usage demand.; ; The cloud software uses regions to also manage high usage demand, meaning high usage demands in one region will not affect any other regions.; ; In each region multiple copies of the application can be created as user demand increases meaning users can be provisioned and more resources can be dedicated to handle more users.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service metrics can measure all sorts of things including usage, usage times, data, screens and functions accessed, etc - anything that is in the system. And includes a full audit reporting suite (eg: who has looked at which patients, etc).
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via .csv.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to have our platform available 100% of the time, 24/7. ; ; We contract for 99.99%, just in case there is some requirement for maintenance to take place.
• Approach to resilience: Our datacentre provider providess various approaches to ensure high availability and resilience of our service. ; ; Approaches include:; ; Automated database replication and self-healing clusters ensures resilience by making identical copies of the primary data storage as secondary storage and self healing helps if the primary database fails then one of multiple secondary databases can be switch to. This ensures little to no downtime.; ; Multi region clusters helps reduce the impact of all users being effected by cloud downtime. If one region goes fails the other regions remain operational for users to uses. If a cloud provider fails for whatever reason our datacentre can switch between multiple cloud providers to ensure high availability and resilience. The datacentres monitoring tools can be used to predict potential future failures and prevent before occurrence.
• Outage reporting: In the unlikely event of an outage to our platform, we communicate the outage to our customers via phone and email, and to all users via a message at the login screen to the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Via multi factor authentication, username and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: We have a full suite of security governance processes in place, along with an information management security system. We ensure all staff and contracts adhere contractually to these, are educated at onboarding and induction and refreshed throughout the year.; ; We ensure these policies flow upwards into our customer agreements, and downwards into our supply chain.
• Information security policies and processes: We have a full suite of security governance processes in place, along with an information management security system. We ensure all staff and contracts adhere contractually to these, are educated at onboarding and induction and refreshed throughout the year. We ensure these policies flow upwards into our customer agreements, and downwards into our supply chain.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Due to the software nature of our product our team track all internal and external changes requests through our project management tools (e.g. bug tracker, task management). ; ; Any changes made to the software application by the development team are tracked and documented. Official software releases to customers are accompanied by release notes and build information.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes the following components:; ; 1) vulnerability scan every year, 2) define remediating action, 3) implement remediating actions, 5) rescan to gauge impact of remediation plan.; ; Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.; ; We get information about potential threats from vulnerability scans through our cloud provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use our cloud data centre providers cloud security monitoring tools. ; ; If a compromise is identified, immediate action is taken such as deletion of compromised access keys to stop access to the cloud and remove resources that are compromised or created as a result of the compromise. ; ; After compromise is removed regular audits are completed for a short time to reduce the risk of missed compromises.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: User contact the Service desk to log a call and is provided with a reference number and applied a priority.; ; A member of the Service Desk will perform first line troubleshooting and diagnostics, if the first line troubleshooting and diagnostics resolves the issue then it is agreed with the user to close the issue.; ; If first-line action can't revolve the issue, then the issue is communicated to the relevant team(s) for detailed investigation to resolve the issue. Once resolved, in agreement with the user the issue is closed. ; ; However, if the issue cannot be resolved the escalation process begin.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.lucas@uphill.pt. Tell them what format you need. It will help if you say what assistive technology you use.