ICS.AI LTD

AI Transformation Deployment Service

The deployment phase of the AI transformation utilises agile development through a series of sprints. These sprints transform assessed use cases into deployable AI skills for both internal and external users, building on the established technical blueprint and ensuring iterative development, testing, and agile deployment of the solutions.

Features

• Quickly adapts and evolves project goals, utilizing Agile Development Sprints
• Turns strategic plans into actionable AI skills, Transforming Use Cases.
• Serves both staff and customer needs, focusing on both
• Continuously tests for robustness and functionality, through iterative testing
• Integrates user feedback directly into development, employing feedback loops
• Utilises diverse expertise within team structures, promoting cross-functional collaboration
• Adapts to changing organizational demands, creating scalable AI solutions
• Ensures high standards before rollout, via quality assurance processes
• Focuses on real user needs and usability, with user-centric design
• Stays aligned with initial strategic visions, adhering to technical blueprint

Benefits

• Agile sprints allow rapid response to feedback, improving product adaptability
• AI skills tailored to user expectations, enhancing customer satisfaction
• Faster transition from development to usage, accelerating product deployment
• Continuous iterations identify and mitigate issues early, reducing risk
• Agile practices optimize time and investments, maximising resource efficiency
• Cross-functional teams encourage creative problem-solving, boosting innovation
• AI skills useful for various user groups, supporting broad application
• Rigorous testing leads to reliable products, ensuring high quality
• Organisation can quickly adapt to changes, increasing pperational agility
• Keeps project focused on business objectives, strengthening strategic alignment

£29,177 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.smith@ics.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

105153013049336

Contact

Andrew smith
01256 403800
andrew.smith@ics.ai

Planning

• Planning service: Yes
• How the planning service works: The AI assessment consulting engagement employs agile development sprints to transform strategic plans into actionable AI skills for internal and external use, enhancing adaptability and efficiency. It focuses on continuous integration of user feedback, robust testing, and cross-functional collaboration, ensuring solutions meet user needs and adhere to high quality standards. This approach facilitates rapid deployment, enhances customer satisfaction, reduces risks, and ensures the AI initiatives align tightly with organizational goals, driving innovative solutions that scale effectively with evolving business demands.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SMART AI Family of chatbots

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: The sandpit environment will only be available for 90 days after the end of the service engagement of the assessment service

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/a

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/A hosted in Azure which is compliant
• ISO/IEC 27001 accreditation date: N/A hosted in Azure which is compliant
• What the ISO/IEC 27001 doesn’t cover: N/A hosted in Azure which is compliant
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: N/A hosted in Azure which is compliant
• ISO 28000:2007 accreditation date: N/A hosted in Azure which is compliant
• What the ISO 28000:2007 doesn’t cover: N/A hosted in Azure which is compliant
• CSA STAR certification: Yes
• CSA STAR accreditation date: N/A hosted in Azure which is compliant
• CSA STAR certification level: Level 5: CSA STAR Continuous Monitoring
• What the CSA STAR doesn’t cover: N/A hosted in Azure which is compliant
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A hosted in Azure which is compliant
• PCI DSS accreditation date: N/A hosted in Azure which is compliant
• What the PCI DSS doesn’t cover: N/A hosted in Azure which is compliant
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our SMART AI platform advances public sector efforts to combat climate change by reducing carbon footprints through digital transformation. By enabling 24/7 self-service and automating routine enquiries, our technology significantly reduces the need for physical infrastructure and associated energy consumption. This digital shift minimises the environmental impact of commuting and office operations, aligning with governmental targets to reduce greenhouse gas emissions. Travelling to clients whilst implementing solutions is kept to the minimum and when travel is required the company policy is to use public transport. 90% of other interactions are exclusively online.

  Covid-19 recovery

  In the wake of COVID-19, our SMART AI platform plays a crucial role in the recovery process by supporting resilient and flexible public services. It alleviates pressure on front-line staff by providing robust self-service options across multiple channels, 24-7, allowing users to access services without physical interaction. This capability has been essential in maintaining service continuity during social distancing measures, enhancing the public sector's ability to adapt to similar future challenges efficiently. This has been repeated in other situations where inbound demand signifcantly increases for a period of time and the platform can deal with massive spikes. Post COVID-19 examples are the Ukraine refugee crisis and more recently the cost of living crisis.

  Tackling economic inequality

  Our SMART AI platform contributes to reducing economic inequality by democratising access to essential public services. By lowering operational costs through automation and AI-driven efficiencies, public sector organisations can reallocate funds to critical services and vulnerable communities. Additionally, our technology facilitates wider access to services, ensuring that economically disadvantaged groups receive timely and equal support, thus bridging the service gap across socioeconomic statuses. When working in different parts of the Uk, our on site activivites contribute to the local eceonmy through the use of facilitites such as local, hotel, restaurants and other local services when we are onsite.

  Equal opportunity

  To enhance equal opportunity, our SMART AI platform incorporates accessibility and inclusivity at its core. It adheres to WCAG 2.1 AA standards, ensuring that our digital services are usable by people with disabilities. We extend this commitment by supporting multiple languages, which not only aids non-native speakers but also fosters inclusivity in diverse demographic settings. This approach ensures that all community members have equitable access to public services, regardless of physical ability or language proficiency.

  Wellbeing

  Our platform enhances community wellbeing by offering round-the-clock access to public services, reducing stress and improving life quality for users. By automating routine tasks, we enable public sector organisations to focus more on personalised support where it matters most, improving overall service quality and user satisfaction. Additionally, the support for multiple languages and accessible interfaces ensures that all individuals, including those facing language barriers or disabilities, can engage with services comfortably and independently.

Pricing

• Price: £29,177 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.smith@ics.ai. Tell them what format you need. It will help if you say what assistive technology you use.