Digital Space Cloud Services Limited

Digital Space Cloud Solution Brokerage & Implementation

Digital Space can broker and supply services from a wide range of Cloud service providers operating across the infrastructure, software, platform, storage and desktop as a service spectrum. We will identify, negotiate and contract on your behalf, allowing you to procure any Cloud solution via the G-Cloud framework.

Features

• Full creation of business case and benefit realisation
• Access any Cloud technology within or outside G-Cloud
• Choose the best vendor or vendors
• Proven methodology and expertise in solution selection
• Ability to handle exchange rate, tax, insurance, and pre-payment
• Clear, transparent pricing
• Multiple vendor offerings can work together
• Architects and Developers who can bridge gaps

Benefits

• Easily gain approval, procure with confidence
• Use any SaaS, PaaS, IaaS, SaaS or DaaS provider
• No need to compromise on innovation
• Identify and avoid risks and get a better TCO
• Complex transactions made simple
• Budgetary predictability and risk mitigation
• Complex partnerships made simple and cost-effective
• Delivery of an integrated solution

£750 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

105254304088739

Contact

Gary Beddow
0333 220 0222
frameworks@digitalspace.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Digital Space team will work with you to understand your requirements, explore the market and negotiate the most appropriate commercial terms. This includes tackling issues such as contractual terms, capital / revenue splits, foreign currency risk, VAT and other taxes. We are equally happy to offer this service to those organisations that already have technologies in mind as well as to those that are at the start of their investigations. We can provide extra insurance where required too.; ; In addition, we offer a range of architecture and deployment / implementation services for those customers wanting more support with integrating and implementing these technologies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We typically train small numbers of your staff on-site or remotely who then train others.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Typical project comprises the following stages:; 1. Work with you to perform an options analysis and choose an appropriate vendor or set of vendors; 2. Write a business case, run a mini-competition, or create a full justification on your behalf (SFIA rates will apply); 3. Negotiate for you and combine the vendor offerings into a complete solution (SFIA rates will apply); 4. Contract with the third parties on your behalf; 5. Resell the complete solution to you, passing on terms and obligations to all relevant third parties.; This means that we act as a single point of contact and escalation in return for our fee. In its simplest form, Digital Space Cloud Solution Brokerage is a "Managed Services" wrap around a provider that has been selected independently. We can take care of all commercial aspects of the business. There are two other features that make our Cloud Brokerage Service unique:; 1. Our expertise is especially strong around integration and migration challenges; 2. We understand the pricing schemes of each provider, as well as their long term consequences. Thus we can advise you how to save money.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We are infrastructure and integration experts and hold the following ISO accreditations: ISO27001 for information security; ISO14001 for environment; ISO27017 for Cloud security; and ISO9001 for quality assurance. We have a lot of experience in designing and running performance testing environments in central government and can use this with our quality assurance experience to design and run testing to meet your needs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for the Amazon Web Services (AWS) platform, for customer infrastructure that runs on it and for our own and third-party products. We have been independently audited and accredited as an AWS Managed Service Partner since 2015. We have a very experienced, security cleared team and we run a 24/7 rules-based monitoring system that helps us to track and resolve incidents before they affect services. Our support service includes free, secure access to our monitoring portal which allows you to view near real-time data on your infrastructure, run reports and directly control certain activities via a point and click interface.

Service scope

• Service constraints: Since this service allows you to select any software or service that can be delivered on the Cloud, we will need to discuss with you whether we can provide support and what that service will entail, prior to implementing the solution. Note that we do not require you to buy support from us in order to use this service. We always deliver support remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response is based on the priority of the request:; Critical: 10 minutes; High: 30 minutes; Medium: 30 minutes; Low: 1 day; Support is provided during UK working hours unless you purchase our 24/7 Critical Incident Cover.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide 3 levels of support:; 1: Infrastructure only; 2: Infrastructure & Operating System; 3: Advanced (includes special security and more integrated working with your team); 24/7 Critical Incident Cover as an add-on to any of the above levels.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services (AWS) & others as required

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus Isoqar Limited
• ISO/IEC 27001 accreditation date: 25/08/21
• What the ISO/IEC 27001 doesn’t cover: Nothing - all areas of our business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001 Information security
  • ISO27017 Cloud security

Social Value

• Fighting climate change:

  Fighting climate change

  We monitor and publish our carbon emissions annually and have committed, via the Science Based Targets Initiative, to reduce them by 42% by 2030 against 2020 levels. We hold ISO14001 and have a Corporate Social Responsibility group that meets monthly to design and deliver improvement projects including improvements to the energy efficiency of our data centres. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE).; ; We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.; ; We gained a bronze award in 2022 from EcoVadis for being in the top 50% of the companies for whom they track Corporate Social Responsibility.
• Tackling economic inequality:

  Tackling economic inequality

  Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business. ; ; More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom.; We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge. ; Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.
• Equal opportunity:

  Equal opportunity

  Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that.; The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur.; ; Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase.; That means every employee at Digital Space should have:; • An equal chance to apply and be selected for posts pre-employment; • An equal chance to be trained, developed, and promoted whilst employed with the company; • An equal chance to have their employment terminated equally and fairly; Employees have the right to:; • Fair practices and behaviour in the workplace; • Fair allocations of workload; • A workplace that is free from unlawful discrimination, harassment or bullying; • Merit based selection process for recruitment and promotion; • Fair processes to deal with work-related complaints and grievances; ; We have completed the government's Modern Slavery Assessment Tool and are working to educate our staff so that they are more aware of potential issues.
• Wellbeing:

  Wellbeing

  Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health.; ; The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms.; ; We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.

Pricing

• Price: £750 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.