Corporate Project Solutions

Anywhere 365 Contact Centre

Anywhere365 is a cutting-edge cloud contact center platform that streamlines customer interactions across various channels (omni channel). Offering deep integration capabilities with Microsoft Teams, it enhances communication efficiency, reduces operational costs, and improves customer satisfaction, making it an ideal solution for businesses aiming to optimise their customer engagement strategies.

Features

• Microsoft Teams integration
• Omnichannel communication
• Real-time data analytics
• AI-powered chatbots
• Voice and video support
• CRM integration capabilities
• Customizable workflows
• Cloud-based scalability
• Advanced reporting tools
• Multicloud support

Benefits

• Streamline communications via Microsoft Teams.
• Engage customers across all channels.
• Analyze performance data in real-time.
• Resolve queries faster with AI chatbots.
• Enhance remote collaboration with integrated video conferencing.
• Automatically sync customer data for faster, personalized service.
• Streamline operations by automating routine tasks.
• Quickly scale resources up or down with cloud scalability.
• Optimize strategies with detailed, actionable insights.
• Distribute workloads flexibly across multiple cloud environments.

£5 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

105505676165672

Contact

Sales Administration
01628 321321
sales@cps.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Anywhere 365
• Cloud deployment model: Public cloud
• Service constraints: Anywhere365 is optimized for Microsoft environments, particularly Microsoft Teams, and may not integrate as seamlessly with other platforms. Scheduled maintenance could necessitate occasional downtime, typically planned during off-peak hours. Optimal performance might require modern hardware and robust internet connections. Implementing and customizing the platform demands some technical expertise, potentially requiring additional training or specialized staff. Support availability can vary by region and service plan, with potential limitations on round-the-clock access. The platform is scalable, and there may be limits on the number of users or integrations based on your subscription tier, important for larger enterprises to consider.
• System requirements:
  • Microsoft Teams license for full integration and functionality.
  • High-speed internet connection for optimal video and voice quality.
  • Modern browser version (latest Chrome, Edge, or Firefox preferred).
  • Compatible operating system: Windows 10 or newer, MacOS recent versions.
  • Network security protocols: VPN or firewall for secure connections.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Microsoft Teams
• Onsite support: Yes, at extra cost
• Support levels: CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CPS & Anywhere365 facilitates an onboarding experience through a multifaceted approach, ensuring you can quickly harness the service's capabilities:; ; Onsite Training: Tailored sessions led by expert trainers deliver personalized guidance, addressing specific organizational needs and fostering hands-on learning.; ; Online Resources: Webinars, video tutorials, and self-paced courses provide flexible learning options, empowering you to engage with the platform at your convenience.; ; Comprehensive Documentation: Extensive manuals, guides, and FAQs serve as valuable references for independent exploration and troubleshooting.; ; Dedicated Support and Consultancy: CPS & Anywhere365 prioritizes personalized support, offering prompt assistance via email, phone, or chat. CPS' implementation consultancy services provide expert guidance, ensuring swift implementation and optimization aligned with your organizational objectives.; ; By combining diverse learning avenues with dedicated support and consultancy services, CPS & Anywhere365 enables you to swiftly and effectively integrate the platform into your workflows, maximizing productivity and achieving desired outcomes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, Anywhere365 typically provides users with mechanisms to extract their data from the platform, ensuring a smooth transition and adherence to data protection regulations.; ; Export Tools: Users can utilize built-in export tools within the Anywhere365 platform to extract their data in a structured format. This may include options to export interaction logs, analytics reports, and configuration settings.; ; Data Transfer Services: CPS & Anywhere365 offer data transfer services or consultancy support to assist users in securely transferring their data to a new platform or storage solution. This ensures that data is migrated effectively and in compliance with relevant regulations.; ; API Access: For more advanced users or custom integration needs, Anywhere365's API can be leveraged to programmatically extract data from the platform. This provides flexibility and control over the data extraction process, allowing for customized solutions tailored to specific requirements.; ; Data Retention Policies: Anywhere365 has predefined data retention policies in place, outlining how long user data is retained after the contract ends. You should review the latest policies and ensure you have extracted any necessary data before the specified retention period expires.
• End-of-contract process: Please review the latest details at Anywhere365.com or ask CPS; ; End-of-Contract Review: CPS & Anywhere365 may conduct a review.; ; Data Extraction: Users can extract their data from the platform using export tools, data transfer services, or API access, ensuring compliance with data protection regulations.; ; Transition Assistance: CPS & Anywhere365 may provide support or consultancy services to assist users in transitioning to alternative solutions or renewing their contract.; ; Regarding pricing and costs (speak to CPS / Anywhere 365 in the first instance for latest details); Included in the Price: The contract typically includes access to the core features and functionalities of Anywhere365, along with basic support services such as email support and access to online resources.; ; Additional Costs: Some features or services may incur additional costs beyond the base contract price. This could include premium support services, customization or integration services, and access to advanced analytics or reporting features. CPS & Anywhere365 may also offer add-on modules or extensions that users can purchase separately to enhance their experience.; ; Understanding what is included in the base contract price and what constitutes an additional cost ensures transparency and helps you make informed decisions about their investment in Anywhere365's services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Anywhere365 mobile app is optimized for touch and smaller screens, offering essential features for communication and basic management, ideal for use on the go. It supports push notifications for real-time alerts. Conversely, the web app provides a comprehensive interface suitable for desktops, with a broader range of functionalities, detailed controls, and settings access, better suited for complex tasks and prolonged use. While the mobile app focuses on core tasks to enhance performance on mobile devices, the web app offers more robust features and can be updated instantly across all platforms without requiring users to download updates.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Anywhere365 offers a versatile service interface accessible through several platforms. Users primarily interact via a detailed web interface for comprehensive settings configuration and monitoring. Additionally, it integrates seamlessly with Microsoft Teams, allowing users to manage communications directly within Teams on desktop or mobile. This integration simplifies access to Anywhere365’s features, enabling efficient handling of customer interactions and communication tasks. The mobile interface, available through the Microsoft Teams app, ensures users can remain productive and responsive while on the go, providing essential functionalities tailored for mobile use. This setup facilitates a user-friendly experience across different devices and environments.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Anywhere365 typically conduct interface testing with users of assistive technologies to ensure accessibility. This process often involves collaboration with accessibility experts, user testing sessions with individuals using assistive devices, and iterative testing throughout the development cycle. These efforts help identify and address potential usability issues. Regular compliance checks against standards such as WCAG are also performed to maintain and confirm accessibility. For precise details on how Anywhere365 conducts these tests, directly contacting their customer support or referring to their official accessibility documentation will provide the most current insights.
• API: Yes
• What users can and can't do using the API: Anywhere365's API enables you to integrate its functionalities into custom applications and streamline their communication workflows. Through the API, you can perform various tasks such as managing interactions, retrieving analytics, and automating processes. You can set up the service programmatically by utilizing API endpoints to configure settings, provision users, and establish communication channels. This enables seamless integration with existing systems and workflows, enhancing productivity and efficiency.; ; You can make changes to the service through the API by sending requests to update configurations, add or remove users, and modify communication channels. For example, dynamically adjust routing rules based on changing business requirements or integrate real-time interaction data into analytics dashboards for deeper insights.; ; There may be limitations to what you can set up or modify through the API. For instance, certain administrative tasks might require elevated permissions that are not available via the API, necessitating manual intervention through the administrative interface. Additionally, complex configurations or advanced features might not be fully accessible or configurable through the API, requiring interaction with Anywhere365's support or CPS' professional services team for assistance. It's essential for you to consult the current API documentation to ensure successful integration and compliance with Anywhere365's policies.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: You can customize Anywhere365 to tailor its capabilities to your specific business needs, enhancing communication workflows and customer interactions. Configuration/customisation options include configuring routing rules, defining interaction queues, setting up automated responses, and integrating with third-party applications.; ; Administrators can configure/customize the service through the administrative web interface. Within this interface, you can access various settings and configuration options to make adjustments according to their requirements. This may involve creating or modifying routing rules to ensure interactions are directed to the right agents or teams based on predefined criteria. You can also customize automated responses, such as interactive voice menus or chatbot interactions, to provide tailored support experiences for customers.; ; Additionally, integration capabilities allow you to connect Anywhere365 with other software systems within their organization's ecosystem, such as CRM platforms or ticketing systems, to streamline workflows and improve efficiency.; ; Configuration/customization is typically performed by designated administrators or users with administrative privileges within the organization. These individuals have the authority to make changes to settings and configurations, ensuring that customization aligns with business objectives and operational requirements. Regular training and documentation is provided to enable you to leverage customization features effectively and optimize your use of Anywhere365.

Scaling

• Independence of resources: Anywhere365 ensures independence of resources and user experience consistency through scalability, resource isolation, load balancing, and continuous monitoring. Scalability dynamically adjusts resources to match demand fluctuations, while isolation prevents interference between users. Load balancing evenly distributes requests to avoid overloading. Continuous monitoring identifies and addresses potential performance issues proactively. These strategies aim to ensure that users are not affected by others' demands, ensuring a reliable and consistent user experience for all.

Analytics

• Service usage metrics: Yes
• Metrics types: Anywhere365 typically provides service usage metrics, including:; ; Interaction Volume; Interaction Duration; Queue Performance; Agent Performance; Channel Distribution; Service Level Agreement (SLA) Compliance; ; These metrics offer insights into communication and customer interaction workflows, enabling users to monitor performance, optimize processes, and enhance customer satisfaction.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Anywhere365

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data from Anywhere365 using built-in export tools, data transfer services, or API access. These options allow users to extract their data in a structured format, including interaction logs, analytics reports, and configuration settings. Additionally, CPS & Anywhere365 may offer consultancy support to assist users in securely transferring their data to a new platform or storage solution. By providing multiple export methods, Anywhere365 ensures users can efficiently retrieve their data at the end of their contract, facilitating smooth transitions and compliance with data protection regulations.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
• Other protection between networks: In addition to these measures, Anywhere365 may implement other security practices and technologies to ensure comprehensive protection of data during transmission between networks, safeguarding sensitive information and maintaining user trust.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Anywhere365 may implement other security measures such as firewalls, intrusion detection systems, access controls, and encryption protocols to further protect data within its network. These measures collectively work to safeguard sensitive information, maintain data integrity, and mitigate the risk of unauthorized access or data breaches within the Anywhere365 network.

Availability and resilience

• Guaranteed availability: Anywhere365 offers guaranteed availability levels backed by Service Level Agreements (SLAs) to ensure reliable access to its services. The specific level of availability guaranteed by Anywhere365 may vary depending on the service plan or agreement with the user.; ; Please review the latest details here: https://anywhere365.io/
• Approach to resilience: Review latest details here or contact CPS https://anywhere365.io/; ; Anywhere365 employs a resilient approach to ensure continuous service availability. This includes redundancy at various levels, load balancing to distribute traffic, geographic distribution across multiple data centers, regular backups, and comprehensive disaster recovery planning. These measures help mitigate the impact of hardware failures, network disruptions, or other unforeseen events, ensuring that Anywhere365's services remain reliable and accessible to users.
• Outage reporting: Anywhere365 provides multiple methods for reporting outages to users:; ; Public Dashboard: Users can monitor the service status in real-time through a public dashboard, which displays information about ongoing outages, service interruptions, or maintenance activities.; API: Anywhere365 offers an API that allows users to programmatically retrieve outage information, service status, or incident reports. This API facilitates integration with monitoring tools or custom applications, enabling automated alerting and notification workflows.; Email Alerts: Users receive email alerts in the event of an outage or service interruption. These alerts contain details about the outage, including its nature, expected duration, and any actions users may need to take to mitigate the impact.; By providing these multiple channels for outage reporting, Anywhere365 ensures that users stay informed about service disruptions and can respond promptly to minimize disruptions to their operations. This proactive approach to outage reporting enhances transparency, visibility, and user confidence in the reliability of Anywhere365's services.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Anywhere365 restricts access in management interfaces and support channels :; ; RBAC: Assigns specific roles and permissions to users.; MFA: Implements multi-factor authentication for added security.; IP-Based Control: Restricts access based on authorized IP addresses.; Audit Logging: Maintains logs to monitor and detect unauthorized activities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 21/01/2023
• What the ISO/IEC 27001 doesn’t cover: This is only for CPS' services not Anywhere365
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Microsoft Solutions Partner | Security

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: For the latest content please speak to CPS / https://anywhere365.io/; ; Anywhere365 implements robust information security policies and processes to safeguard user data and maintain service integrity:; ; Data Encryption: Encrypts data in transit and at rest using strong encryption algorithms to prevent unauthorized access or interception.; Access Controls: Implements stringent access controls, including role-based access controls (RBAC) and multi-factor authentication (MFA), to ensure only authorized individuals have access to sensitive information.; Regular Audits: Conducts regular audits, assessments, and security reviews to identify and address potential vulnerabilities in systems and processes.; Incident Response: Maintains an incident response plan to swiftly respond to security incidents or breaches, minimizing disruption and protecting user data.; Compliance: Adheres to relevant data protection regulations and industry standards to ensure compliance and protect user privacy.; Employee Training: Provides ongoing training and awareness programs to educate employees on information security best practices and their responsibilities in safeguarding user data.; By adhering to these security measures, Anywhere365 aims to mitigate risks, protect user data, and maintain user trust in its services.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Anywhere365 follows robust configuration and change management processes to ensure service integrity:; ; Documentation: Maintains comprehensive documentation of systems, configurations, and changes.; Change Control Board: Evaluates and approves proposed changes based on impact assessments.; Testing and Validation: Conducts thorough testing before deploying changes to production environments.; Change Management Process: Follows structured procedures for requesting, evaluating, approving, implementing, and documenting changes.; Version Control: Tracks changes to software, configurations, and documentation to ensure traceability and facilitate rollback procedures. These processes help minimize risks, maintain service stability, and ensure reliability for users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Anywhere365 employs a proactive vulnerability management process:; Continuously assesses potential threats through regular security scans, penetration testing, and vulnerability assessments. This helps identify vulnerabilities in systems and applications.; Prioritizes prompt deployment of patches and updates to address identified vulnerabilities. Patch deployment is performed swiftly, following rigorous testing to ensure compatibility and minimize service disruption.; Gathers information about potential threats from various sources, including security advisories from software vendors, industry-specific threat intelligence feeds, security research reports, and internal monitoring systems.; Mitigate security risks, protect against emerging threats, and maintain the integrity and reliability of its services for users.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Anywhere365 implements protective monitoring processes to detect and respond to potential compromises:; ; Identification: Anywhere365 employs continuous monitoring and analysis of system logs, network traffic, and user activity to identify potential compromises or security incidents promptly.; Response: Upon detecting a potential compromise, Anywhere365 swiftly initiates incident response procedures, including containment, investigation, and remediation efforts to mitigate the impact and prevent further damage.; Timely Response: Anywhere365 prioritizes rapid response to security incidents, aiming to minimize the time between detection and response to mitigate risks and protect user data and services.
• Incident management type: Supplier-defined controls
• Incident management approach: Anywhere365 implements robust incident management processes:; ; Pre-defined Processes: Anywhere365 has pre-defined processes for common events, ensuring swift and effective response to incidents.; Incident Reporting: Users report incidents through designated channels such as a support portal or hotline, enabling prompt communication.; Incident Reports: Anywhere365 provides incident reports detailing the nature of the incident, impact, resolution steps, and preventive measures, ensuring transparency and accountability.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CPS, we take our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions 50% by 2030 and achieve Net Zero by 2050. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues.

  Covid-19 recovery

  As CPS navigates the post-pandemic era, we remain committed to bolstering the UK's economic revival and ensuring the well-being of our employees. Our procurement strategy prioritises UK-based suppliers, circulating capital within the local economy. To accommodate the new normal, we've reimagined our workspace design, focusing on flexible environments that foster collaboration and innovation while ensuring safety. We've enhanced our mental health support programs, acknowledging the profound impact COVID-19 has had on mental well-being. Additionally, our professional development initiatives have been recalibrated to equip our workforce with the skills necessary for a digital-first economy, thereby ensuring their growth and adaptability. By implementing remote working options, we are sustaining productivity and contributing to reducing commuter congestion, supporting a greener economy. Our approach is holistic – we are enhancing our business operations and nurturing our workforce to be stronger, resilient, and future-ready.

  Tackling economic inequality

  CPS champions economic equality by considering local employment alongside UK wide recruitment, helping communities in our local areas, while fostering equitable growth. Our apprenticeship schemes unlock career opportunities, offering hands-on experience that cultivates skilled professionals across diverse socio-economic backgrounds. Alongside this, our graduate programmes are designed to nurture emerging talent, providing the essential tools for success in a dynamic marketplace. These initiatives stand at the core of our commitment to inclusivity, propelling opportunity and progression as shared values within our society. Through these efforts, CPS asserts its role as a responsible corporate citizen, actively shaping a more equitable and balanced economy.

  Equal opportunity

  CPS steadfastly upholds an inclusive work environment, endorsing equal opportunity and safeguarding against all forms of unlawful discrimination — whether based on ethnicity, gender, pregnancy, marital status, gender identity, disability, faith, age, or sexual orientation. Our policy is designed to dismantle any prejudiced practices, fostering an ethos where diversity is not only respected but is integral to our collective success. Our aim extends beyond our internal operations to ensure equitable access to our services and products for all clients and customers, affirming our belief in respect and dignity for every individual we engage with. In alignment with our Data Protection Policy, we manage all personal data with the utmost integrity. The goals of this policy are clear: to eradicate discrimination, ensuring compliance with the Equality Act 2010. We are committed to fair practices in all HR processes, from hiring to promotion, and from professional development to compensation. Decisions are based solely on individual ability, achievements, expertise, and efficiency. This commitment reflects our ongoing dedication to meritocracy and the fair treatment of all employees and stakeholders in line with the most current UK government guidelines.

  Wellbeing

  CPS is at the forefront of championing the health and wellbeing of our team, underscoring the significance of both physical and mental health across all levels of our operations. Our commitment to fostering a positive workplace culture is evident in our modern, flexible working strategies. These include: - Hybrid working models, which empower our employees to deliver exceptional results from any location within the UK, harnessing the benefits of both office-based and remote working to enhance productivity and work-life balance. - The implementation of a 9-day working fortnight, offering our staff a well-deserved break every second Friday, ensuring rest and recuperation which is integral to sustained performance and employee satisfaction. - Comprehensive healthcare provisions that encompass mental health support, reflecting our recognition of the importance of holistic health for our staff's overall wellbeing. These measures are part of our continuous effort to adapt to the evolving work landscape, reinforcing our dedication to the prosperity and resilience of our employees and, by extension, the organisations we serve.

Pricing

• Price: £5 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.