Grove Information Systems

Darktrace - Malicious Network Activity Detection Tool

Powered by industry-leading AI, the Enterprise Immune System is a self-learning cyber defense platform capable of detecting and responding to cyber-attacks in real-time. Requiring no set-up, the technology is relied on by organisations to protect their entire digital enterprise, including the cloud, virtualised environments, SaaS applications, and industrial control systems.

Features

• Enterprise Immune System
• Autonomous Response
• Darktrace Threat Visualizer
• AI & Machine Learning
• industry-leading AI

Benefits

• Learns and adapts its understanding of ‘normal’
• Autonomously detects and responds to cyber-threats before crisis hits.
• Works across the on-premise network, cloud, SaaS, industrial control systems
• Installs in minutes. No lengthy set-up or manual tuning
• Provides complete visibility of every user and device

£1,500 to £12,500 a device a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

105731649614461

Contact

Philip Witheridge
+44 207 493 6741
pwitheridge@groveis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: None - Infrastructure, Application and System-agnostic

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We operate in a non-stop, global business environment —24 hours a day, 365 days a year—offering a range of specially tailored support packages. Grove’s Premier Support options include dedicated technical success managers, priority responses, customised escalations, weekly and monthly reports as well as clear service level agreement (SLA) guidelines.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Base Support: Helpdesk / remote problem diagnosis and support.; Best-effort 'Ask the expert' assistance.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Assist Admins with installation process.; Interface training.; Assist with breach analsys during Proof of Value phase and after contract signed, if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Possibility of Admins able to back up the pcap data after contract end, if required (usually not).; Due data sensitivity, data is purged from appliance before sent back to provider.
• End-of-contract process: Data is purged from appliance. Appliance then shipped back to provider.; No additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop works specifically through a browser.; A lighter version is available or mobile - downloadable from Google Playstore or Apple Store.; ; App displays same information as browser except for large geographical map, which only the browser displays.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Restful API can be used by SIEM's to pull breach information from Darktrace.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each client has a dedicated environment

Analytics

• Service usage metrics: Yes
• Metrics types: CPU; HTTP request and response status; Network
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: TBC

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Due to the nature of the system, no 'simple' export is available. Admins are able to back up pcap data from the appliance to a separate location via a back-end console.
• Data export formats: Other
• Other data export formats:
  • Libcap
  • Ncap
• Data import formats: Other
• Other data import formats: Data ingested using port-mirroring from switches. No user import available.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Platform availability to 99.95%
• Approach to resilience: Architectural, platform and datacentre resilience.; ; Directly on Product:; All data on appliance is encrypted.; Only specified Admins have access.; External access can only be done using SSH on encrypted Ports 22 or 443.; Each client has their own SSH key which is required for external access.
• Outage reporting: Client communications via agreed channels.; ; Product specific:; Email alerts can be sent if appliance is running over capacity.; If appliance goes offline, provider up-time system will indicate this.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access restrictions enforced
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Standards Institute
• ISO/IEC 27001 accreditation date: 04/05/2016
• What the ISO/IEC 27001 doesn’t cover: Nothing - it relates to all services around the distribution and delivery of Darkforce service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: In line with ISO27001 accreditation and governance procedures.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: In line with ISO 27001 accredited governance procedure.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In line with ISO 27001 accredited governance procedure
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: In line with ISO 27001 accredited governance procedure
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In line with ISO 27001 accredited governance procedure

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

• Price: £1,500 to £12,500 a device a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free Darktrace Proof of Value (POV) is an easy way to discover the value of Darktrace’s unique technology for your organization.; ; Over 4 weeks, allow the Darktrace technology to visualize your network’s activity in real time, and detect in-progress threats or anomalies that you would not otherwise know about.
• Link to free trial: https://www.groveis.com/events/book-a-darktrace-demo

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.