DELAWARE DIGITAL LLP

Delaware - SAP Success Factors

SAP S/4HANA Cloud is a public cloud (SaaS) version of SAP’s ERP system, S/4HANA (successor to SAP ERP/ECC). It is updated twice per year and can be deployed in as little as 12 weeks. It has a consumer-grade user experience (SAP FIORI) and is accessible via mobile, tablet and desktop.

Features

• Core Finance, including cost management and profitability analysis.
• Procure to Pay, with integration to the Ariba Network
• Plan to Product, including inventory and maintenance management.
• Order to Cash, including contract and receivables processing
• Project Services, including time and expense management
• Embedded analytics
• Integration to SuccessFactors HR Suite.
• Integration to SAP or non-SAP systems

Benefits

• More efficient financial accounting and controlling
• More efficient cash and liquidity management
• More efficient internal and external audit
• Faster analytical insights
• Reduced days receivables and receivables write-offs
• More accurate forecasting
• Organisational agility, based on a simpler IT architecture
• Short time to value (in as little as 12 weeks)
• TCO reduction (IT administration and development costs)
• Simpler to bring acquisitions in the ERP environment

£30 to £80 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dlw-uk-enquiries@delaware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

105749902857890

Contact

James Lear
+44 117 457 3578
dlw-uk-enquiries@delaware.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Bi-annual upgrades, agreed scheduled downtime for updates. Customer are always on the latest version.
• System requirements:
  • HTML5 based browser (Broswer/Device Agnostic)
  • Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Via email 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Maintenance support and system issues are supported by SAP direct, application support is provided Delaware.; Maintenance support is provided as part of the subscription cost and therefore not an extra cost.; ; 24x7 for priority 1 and 2 issues. Non-Business Critical support is 8am to 6pm local time.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: SAP follows it's ACTIVATE methodology.; ; SAP Activate is the innovation adoption framework that expedites SAP S/4HANA implementations throughout the customer lifecycle. It offers ready-to-run digitized business and technology processes, guided configuration, and next-generation methodology.; ; https://www.sap.com/uk/services/s4hana-deployment.html
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There are data download facilities to extract data if required
• End-of-contract process: When the contract ends the customer can either renew or revoke their agreement. Once the contract period is over, if a customer chooses not to renew the agreement they can stop subscriptions for the service at no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: HTML 5 Browser
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: https://blogs.sap.com/2016/04/14/testing-fast-and-slow-accessibility-fiori/
• API: Yes
• What users can and can't do using the API: Over 1700 APIs which can be used with S/4HANA Cloud ; Finally, the SAP Cloud Platform may be used to extend the solution capability to a greater extent
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users may personalise their own screens depending on their roles.; ; Administrators: fields may be added/removed on screens to modify the functionality available; ; Finally, the SAP Cloud Platform may be used to extend the solution capability to a greater extent

Scaling

• Independence of resources: S/4HANA Cloud is designed and developed from the outset to be a highly scalable application.; ; Server infrastructure inherited from proven SAP NetWeaver architecture and Cache infrastructure minimises load on central components, especially the database.; ; Application web servers are added automatically if the load becomes compromised.; ; SAP have full security and infrastructure information on this topic.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards and reports are available which detail service up-time and planned maintenance periods.; ; You can ensure the availability of the system is in accordance with the service level agreement of your contract.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are a number of methods for data extraction. The most common is excel download of reports or data sources.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • XLS
  • O DATA
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • XLS
  • O DATA

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% System Availability percentage during each month for production systems.; ; Additional levels of availability can be added to the subscription to a maximum of 99.9%.
• Approach to resilience: Comprehensive SAP Data Centre information can be found at http://www.sapdatacenter.com/
• Outage reporting: SAP data centres maintain multiple connections to several power companies. Even if local power grid were to fail, the data centres supporting your SAP Cloud solution have an uninterruptible power supply for short-term outages and a diesel generator backup for longer-term outages. Therefore, power interruptions or outages are extremely unlikely to affect customer data or solution access.; ; Any unplanned downtime will be alerted to customers via email.; ; All service levels are monitored on the trust centre and are available to the administrative subscriber on login.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: -Network Filtering IntrusionPrevension systems; -Web application firewall 2-factor Authentication; -Network Admission control proxies and content filtering; -Advanced threat management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Vertas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: 22/03/22
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 accreditation allows us to support data marked as Official (previously IL0 to IL3) platforms for Government departments.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Assured by independent validation of assertation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A formal change management process is in place and is regularly reviewed and approved. This process ensures that change requests are planned, tested, approved, recorded, tracked and maintained and an impact analysis of the change is performed prior to implementation.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability Management focuses on identifying, assessing and mitigating common vulnerabilities and configuration issues that might represent a potential risk to the integrity and security of systems or services. The following services are part of the Vulnerability Management System: Vulnerability Scanning, External Penetration Testing and Customer Performed Vulnerability Assessment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In SAP Cloud Business Applications, an automated monitoring system and operations personnel ensure the system availability 24x7. Security relevant events are logged and retained for 180days in a SIEM (Security Information and Event Management) system. CCTV footage is archived for at least 90 days (or maximum allowed by local law). Monitoring rooms are staffed 24x7.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: SAP Cloud implements formal event reporting and follows escalation procedures if an information security incident occurs. Documented security incident response plans for the cloud solutions from SAP ensure that the best possible levels of service quality and availability is achieved. Security incidents are monitored and tracked by security specialists in cooperation with defined communication channels relating to customer until resolved.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; Delaware is committed to playing our part in the effort to combat climate change. Specifically: We are proud to have achieved the ISO:14001 (Environmental Management) certification, which demonstrates our adherence to exacting standards of environmental practices in our business activities. Delaware has set a goal to reach net zero by 2030. To accomplish this, Delaware has adopted various policies and procedures to lower our environmental footprint. As we work towards our net zero goal, Delaware participates in Ecologi’s carbon avoidance programme to offset our carbon emissions. From 2030 onwards, we will use certified schemes to remove carbon from the atmosphere. We have established an Environmental Policy that communicates our expectations to all our stakeholders. Specifically, it requires us to collaborate with our clients to assess and address the environmental impact of our work delivery and support them in their sustainability efforts. With our suppliers, we source products and services from environmentally responsible providers, prioritising those that are committed to sustainability. Moreover, our supplier code of conduct sets out obligations for our suppliers to reduce resource consumption (including raw materials, energy, water and fuel) and to increase the sustainable use of resources; limit waste production and promote waste recovery (such as reuse and recycling); develop and implement environmentally friendly practices to minimise negative environmental impacts; and reduce emissions of greenhouse gases and of toxic and hazardous pollutants. We also encourage our suppliers to measure their greenhouse gas emissions and to set science-based greenhouse gas reduction targets. With respect to our employees, we have introduced various policies and procedures, supported by training, to ensure that our operations are environmentally conscious. For example, to help reduce our waste, Delaware no longer uses physical promotional materials.

  Covid-19 recovery

  Covid-19 recovery; Delaware understands the effects of COVID-19 on our clients / employees and the broader society. Therefore, we believe it is essential to do everything we can to assist those stakeholders in coping and recovering from COVID-19. For this purpose, Delaware has various initiatives and programmes in place, including: • Delaware analyst programme hires and trains individuals to offer leading cloud services from business applications, data, and analytics to the latest generative AI solutions. Our analysts come from diverse backgrounds and experiences, some are graduates, some are mid-career professionals switching from another industry, and some are individuals coming back to work after a long-term illness or career break. We think this diverse approach allows Delaware to access a wider and more varied talent pool, that better reflects our clients, and enables our workforce to pursue long-term fulfilling careers in the high growth technology sector. • Delaware supports flexible / part time and home working, enabling our staff to work remotely, in the office, or at client locations, to allow our employees to adjust their working patterns according to their personal needs. We also offer a cycle to work scheme and have a travel hierarchy in our expense policy to encourage more sustainable modes of travel. To support general wellbeing and social integration, Delaware also offers lunchtime yoga, a wide range of employee-led clubs, including cycling, gardening, and golf. We also organise an annual sports week and support a range charity fund raising events.

  Tackling economic inequality

  Tackling economic inequality; Our (CSR) goal is simple: to leave the world better than we found it. Guided by our vision to build a company that endures for 150 years, we believe that our actions can create a broader positive impact on our environment, our people, our company, and our customers. Our extensive network of partners plays a crucial role in delivering our services. Many of these partners are small organizations with specialized skills. By collaborating with them, we not only fulfill our contractual obligations but also stimulate long-term economic growth within these partnerships. Most of our employees work remotely, creating a distributed workforce across the entire country. This approach ensures employment opportunities regardless of location and reflects the diversity of our clients and the communities they serve. Our analyst program recruits and trains individuals to deliver cutting-edge cloud services. Analysts come from diverse backgrounds, including recent graduates, mid-career professionals transitioning from other industries, and individuals returning to work after illness or career breaks. This approach broadens our talent pool, aligning us better with client needs and fostering long-term, rewarding careers. Our three-year analyst training program includes formal qualifications issued by major vendors like Microsoft and SAP. We support all consultants in obtaining additional certifications throughout their careers. By providing extensive training to our clients’ employees during service execution, we empower them to use our solutions effectively and even create further solutions independently. We encourage our employees to participate in technology user groups. These community-led forums focus on specific solutions (such as the Microsoft Power Platform). Relevant clients’ employees are also invited to join, reinforcing their learning and expanding their knowledge beyond traditional work environments. Delaware maintains a formal supplier code of conduct to ensure good working standards across our supply chain, covering aspects like pay equality and environmental management.

  Equal opportunity

  Delaware is proud to be an equal opportunity employer. We support the development of new skills and capabilities for ALL employees, through various training and development initiatives. Delaware provides opportunities for employees to acquire and enhance knowledge and skills through training, which includes both internal and external programs, often resulting in formal qualifications with our major vendor partners including Microsoft and SAP. These initiatives aim to improve employee performance and prepare them for more impactful responsibilities and more fulfilling careers. We cascade our values including equal opportunities into our supply chain. For example, our supplier code of conduct places specific requirements on our supply chain to ensure they do not engage in any discriminatory employment practices including (but not limited to) discriminating in hiring, compensating, training, promoting, terminating or retiring any person based on race, caste, colour, national origin, gender, gender identity, sexual orientation, religion, age, marital or pregnancy status, disability, union membership or political affiliation or any other characteristic other than the person’s ability to perform the job.

  Wellbeing

  Wellbeing; Our #PeopleofDelaware are our most valuable resource and support the care about the health and wellbeing of our workforce through: Encouraging flexible / part time and home-based working. For those staff who work from home, we undertake a health and safety assessment to improve their home-based working environment and ensure they have the right equipment. Offering private medical insurance and employee assistance programme to provide rapid support for both physical and medical health care needs. Our WeCare working group is a staff led initiative that helps us fulfil our social responsibility by supporting our staff and the broader community. For our staff, it runs a formal ReconiseIT monthly award to create a positive team environment based on appreciation. Over the past few years, the WeCare working group has supported Cancer Research UK, Mind, Ukraine Humanitarian Appeal raising thousands of pounds from various activities such as raffles, quizzes, sporting events. Delaware also gives every staff member a CSR day to be used to help wider community activities and often is used with our clients’ staff to assist a specific local community initiative. Throughout the year, Delaware organises several social events including our annual summer party, Delfest. Delaware has a range of HR related policies and procedures that aim to support and ensure the wellbeing of our staff such as our Whistleblowing policy which has been set up to make sure we do our business with honesty and integrity. It urges staff at all levels, partners, agency workers, interns, and self-employed consultants to raise any concerns that they may have about the behaviour of others in the business or the way the Company is run.

Pricing

• Price: £30 to £80 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dlw-uk-enquiries@delaware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.