NATQUEST LIMITED
Intelligent Tender Management Support Services
Transform your tendering process with our Intelligent Tender Management Support Services. Our AI-driven platform automates opportunity discovery, simplifies compliance, and generates high-quality bid content. Increase your win rates and operational efficiency with a secure, scalable solution designed specifically for the UK public sector's procurement needs.
Features
- Automated Opportunity Discovery
- Intelligent Compliance Checker
- AI Bid Content Generation
- Secure Collaboration Platform
- Procurement Trend Analytics
- G-Cloud Alignment Assurance
- Historical Bid Library
- Real-time Status Dashboard
- Dedicated Support and Training
- System Design and Assurance
Benefits
- Increased Win Rate
- Reduced Administrative Burden
- Faster Time-to-Submission
- Enhanced Compliance and Accuracy
- Data-Informed Strategy
- Secure and Compliant Operation
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 0 5 8 7 1 3 7 4 4 0 3 5 0 4
Contact
NATQUEST LIMITED
Salisu Uba
Telephone: 07459757051
Email: admin@nat-quest.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Other
Service scope
- Service constraints
- Scheduled maintenance occurs during off-peak hours (weekends or evenings UK time) with 48 hours’ notice. The service requires a modern web browser (Chrome, Firefox, or Edge, latest two versions) and stable broadband. Document uploads are limited to PDF, DOCX, and TXT formats, with a 100MB maximum file size per document. AI analysis features require active internet and depend on third-party AI model availability. The service operates in English only; private cloud deployments require additional configuration lead time.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our dedicated support service offers a tiered response framework designed to ensure rapid resolution of critical issues while maintaining operational efficiency. Monday through Friday, 09:00 to 17:00, we provide an initial response via email and our online ticketing system within 2 hours for all priority levels. Out-of-hours support is prioritized for critical (P1) incidents with a 4-hour response commitment, while non-critical (P2/P3) requests are addressed by 10:00 the following business day; notably, Enterprise-tier customers benefit from 24/7 coverage for system-down events. All service levels are measured from the point of system logging, ensuring a transparent, reliable support structure.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Our web chat interface is built using established third-party chat technology and conforms to WCAG 2.2 AA standards. Key accessibility features include: Keyboard-only navigation: Users can open, type, send messages, and close the chat without a mouse. Screen reader compatibility: All interactive elements include proper ARIA labels and roles. Assistive technology testing: Screen readers: NVDA and VoiceOver on desktop browsers Keyboard navigation: Full tab order and focus management Browser zoom: Usable at 200% magnification High contrast mode: Windows High Contrast and forced-colours CSS Focus and visual indicators: Logical focus order, announcements for incoming messages, and visible focus indicators on all controls. Font and color standards: Font sizes and contrast ratios meet AA thresholds (minimum 4.5:1 for body text). We perform periodic accessibility reviews when updating the chat platform and prioritize reported accessibility issues. User feedback from assistive technology users is actively welcomed to continuously improve the experience.
- Support levels
- We provide a comprehensive support framework across three tiers, excluding phone-based channels to focus on high-efficiency digital resolution. Our Standard Support, included as part of the service, provides email, web chat, and ticketing during UK business hours (09:00–17:30 GMT/BST), with response times ranging from 4 hours for critical issues to 2 business days for low-priority requests. For organisations requiring heightened oversight, our Enhanced and Premium tiers offer extended out-of-hours coverage, dedicated Technical Account Managers, and priority escalation paths. The Premium tier further guarantees a 2-hour response for critical incidents and provides a dedicated Cloud Support Engineer for bespoke training and infrastructure assistance. All customers, regardless of tier, maintain full access to our AI-powered self-service chatbot, technical documentation, and routine security patches.
- AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £428.00 | £320.00 |
| Associate business architect | £473.00 | £355.00 |
| Business architect | £653.00 | £490.00 |
| Lead business architect | £855.00 | £640.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £653.00 | £390.00 |
| Senior data architect | £743.00 | £560.00 |
| Chief data architect | £1,346.00 | £1,010.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £653.00 | £490.00 |
| Senior enterprise architect | £743.00 | £560.00 |
| Lead enterprise architect | £856.00 | £640.00 |
| Principal enterprise architect | £1,346.00 | £1,010.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £473.00 | £355.00 |
| Network architect | £473.00 | £355.00 |
| Lead network architect | £653.00 | £490.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £653.00 | £490.00 |
| Lead machine learning engineer | £855.00 | £640.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £653.00 | £490.00 |
| Senior business relationship manager | £743.00 | £560.00 |
| Lead business relationship manager | £855.00 | £640.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £653.00 | £490.00 |
| Delivery manager | £743.00 | £560.00 |
| Senior delivery manager | £855.00 | £640.00 |
| Head of (Agile) delivery management | £855.00 | £640.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 7920a4dd-1ae6-4170-8917-1b0f7403b8d5
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at admin@nat-quest.com.
Tell them what format you need. It will help if you say what assistive technology you use.